Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
Plum DEV - Programmable voice platform for dynamic, complex, and secure apps
Plum Fuse+ - Programmable GUI environment that enables team collaboration for voice apps
Plum Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
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Overview
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What is IVR?
What is cPaaS?
What is VoiceXML?What We're All About
At Plum Voice we care about making your communications better. We do this by providing cloud technology that enables you to automate your mission-critical customer engagement and business processes using real data.
The heart of the Plum cloud consists of programmable platforms that simplify your most complex customer interactions and business processes that take place over the phone for end-users, making them more user-friendly. Easily connect people to the information they need, anytime and from anywhere.
Our Mission
We empower businesses to create intuitive and secure automated dialogs via the voice and related channels, improving both consumer satisfaction and business efficiency.
Trusted by Enterprises Across the World
Our clients range from medium- to large-sized enterprises across a wide variety of industries. We help your business strike the right balance between self-service automation and excellent customer experiences.
Company Highlights:
- Thousands of Successful, Long-Term Application Deployments
- Best-in-Class Cloud Communications Platform
- Significant Scale and Operational Efficiency
- Rigorous Security and Accredited Infrastructure
- Redundancy and Disaster Recovery
- Multi-Lingual Application Development and Global Deployment Options
- 24x7x365 Support with 100% Uptime Guarantee
Recent Plum News
Plum Voice Adds Visa Verified Compliance to its Platforms
Improved VoiceTrends 2.0 Call Analytics Platform
New integration with Stripe
Artificial Intelligence-Powered IVR Self-Service Application
Plum Voice Joins NICE inContact DEVone Partner Program
Survey Confirms that Plum Voice Delivers Top-Tier Performance
NEW YORK CITY - HEADQUARTERS
131 Varick Street, 9th floor
New York, NY 10013
BOSTON - DEVELOPMENT & SUPPORT
607 Boylston Street, 6th floor
Boston, MA 02116
DENVER - MARKETING & SALES
1675 Larimer Street, 6th floor
Denver, CO 80202