What We're All About
At Plum Voice we care about making your communications better. We do this by providing cloud technology that enables you to automate your mission-critical customer engagement and business processes using real data.
The heart of the Plum cloud consists of programmable platforms that simplify your most complex customer interactions and business processes that take place over the phone for end-users, making them more user-friendly. Easily connect people to the information they need, anytime and from anywhere.
Our Mission
We empower businesses to create intuitive and secure automated dialogs via the voice and related channels, improving both consumer satisfaction and business efficiency.











Trusted by Enterprises Across the World
Our clients range from medium- to large-sized enterprises across a wide variety of industries. We help your business strike the right balance between self-service automation and excellent customer experiences.
Company Highlights:
- Thousands of Successful, Long-Term Application Deployments
- Best-in-Class Cloud Communications Platform
- Significant Scale and Operational Efficiency
- Rigorous Security and Accredited Infrastructure
- Redundancy and Disaster Recovery
- Multi-Lingual Application Development and Global Deployment Options
- 24x7x365 Support with 99.9% Uptime Guarantee
Leadership

Matt Ervin
CEO

John Triano
Senior VP of Business Development

Robert Liao
VP of Engineering

Nogol Tardugno
VP of Customer Success

Todd Thompson
Director of Finance and Human Resources

Daniel Barrientos
Controller

Lindsey Ranaldo
Director of Application Development & Design

Ariana Zarate
Senior Project Manager

Danielle Maglente
Director of Compliance

Mychal Chin
Director of Professional Services

Alex Nekrylau
Director of Infrastructure and Platform Operations
Recent Plum News
Plum Voice, a leading provider of intelligent virtual agents, launches two new partner programs - Plum Referral+ and Plum Reseller+
Plum Voice launches AI Fusion™: synergistic use of natural language resources from Amazon, Google, IBM, Microsoft and Nuance to improve Intelligent Virtual Agents (IVA)
Plum Voice Launches SecureAssistant, A Virtual Payment Agent That Conferences Into Calls to Descope Contact Centers from PCI-DSS
Plum Voice Adds Visa Verified Compliance to its Platforms
Improved VoiceTrends 2.0 Call Analytics Platform
New integration with Stripe
Artificial Intelligence-Powered IVR Self-Service Application
Plum Voice Joins NICE inContact DEVone Partner Program

NEW YORK CITY - HEADQUARTERS
131 Varick Street, 9th floor
New York, NY 10013

BOSTON - DEVELOPMENT & SUPPORT
607 Boylston Street, 6th floor
Boston, MA 02116