About Plum Voice

Plum Voice Brings Voice Automation to Life

Who We Are

The first thing to know about Plum Voice is that we care about your business and you as a person. Your success in deploying our products is just as important as signing the contract. We are with you every step of the way from start to finish. Then, we are driven to find the right solutions for your voice automation needs. We work with you, your team, vendors and our expert staff to find the best ways to make repetitive tasks easier. We are relentless in finding the best solution for you. We care about making your business and communication processes more efficient and cost-effective and helping you to provide a better service to your customers.

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Our Mission

We empower businesses to create intuitive and secure automated applications via omni-channel solutions which improve both consumer satisfaction and business efficiency.


Plum Voice In a Nutshell

We operate in a high-availability cloud environment bringing together a wide range of telecom, conversational AI, and dialog management technologies to power intelligent virtual agent (IVAs) digital workforces.

Company Highlights:

  • Thousands of Successful, Long-Term Application Deployments
  • Best-in-Class Cloud Communications Platform
  • Significant Scalability and Operational Efficiency
  • Rigorous Security and Accredited Infrastructure
  • Redundancy and Disaster Recovery
  • Multi-Lingual Application Development and Global Deployment Options
  • 24x7x365 Support with 99.9% Uptime Guarantee
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ISO 27001 Certified


Plum Voice was founded in 2000 by Matt Ervin, who still serves as CEO to this day. His vision to build a top-tier IVR company has grown over the years into a company that seeks to find solutions for various voice applications. Here’s a peek at what has happened in the past 20+ years.

Plum company timeline

Trusted by Enterprises Across the World

Our clients range from medium- to large-sized enterprises across a wide variety of industries. We help businesses strike the right balance between self-serviceautomation and excellent customer experiences.


Meet the members of our leadership team who take care of customers and employees.

Matt Ervin
CEO and Founder

John Triano
Senior VP of Business Development

Robert Liao
VP of Engineering

Nogol Tardugno
VP of Customer Success

Todd Thompson
Director of Finance and Human Resources


Daniel Barrientos

Lindsey Ranaldo
Director of Application Development & Design

Danielle Maglente
Director of Compliance

Mychal Chin
Director of Professional Services

Alex Nekrylau
Director of Infrastructure and Platform Operations

Gretchen Dirks
Director of Marketing and Communications


607 Boylston Street, 6th floor
Boston, MA 02116

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