Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
Financial Services
Healthcare
Insurance
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Overview
Leadership
Press Releases
What is IVR?
What is cPaaS?
What is VoiceXML?What We're All About
At Plum Voice we care about making your communications better. We do this by providing cloud technology that enables you to automate your mission-critical customer engagement and business processes using real data.
The heart of the Plum cloud consists of programmable platforms that simplify your most complex customer interactions and business processes that take place over the phone for end-users, making them more user-friendly. Easily connect people to the information they need, anytime and from anywhere.
Our Mission
We empower businesses to create intuitive and secure automated dialogs via the voice and related channels, improving both consumer satisfaction and business efficiency.
Trusted by Enterprises Across the World
Our clients range from medium- to large-sized enterprises across a wide variety of industries. We help your business strike the right balance between self-service automation and excellent customer experiences.
Company Highlights:
- Thousands of Successful, Long-Term Application Deployments
- Best-in-Class Cloud Communications Platform
- Significant Scale and Operational Efficiency
- Rigorous Security and Accredited Infrastructure
- Redundancy and Disaster Recovery
- Multi-Lingual Application Development and Global Deployment Options
- 24x7x365 Support with 99.9% Uptime Guarantee
Leadership
Matt Ervin
CEO
John Triano
Senior VP of Business Development
Robert Liao
VP of Engineering
Nogol Tardugno
VP of Customer Success
Todd Thompson
Director of Finance and Human Resources
Daniel Barrientos
Controller
Lindsey Ranaldo
Director of Application Development & Design
Ariana Zarate
Senior Project Manager
Danielle Maglente
Director of Compliance
Mychal Chin
Director of Professional Services
Alex Nekrylau
Director of Infrastructure and Platform Operations
Recent Plum News
Plum Voice, a leading provider of intelligent virtual agents, launches two new partner programs - Plum Referral+ and Plum Reseller+
Plum Voice launches AI Fusion™: synergistic use of natural language resources from Amazon, Google, IBM, Microsoft and Nuance to improve Intelligent Virtual Agents (IVA)
Plum Voice Launches SecureAssistant, A Virtual Payment Agent That Conferences Into Calls to Descope Contact Centers from PCI-DSS
Plum Voice Adds Visa Verified Compliance to its Platforms
Improved VoiceTrends 2.0 Call Analytics Platform
New integration with Stripe
Artificial Intelligence-Powered IVR Self-Service Application
Plum Voice Joins NICE inContact DEVone Partner Program
NEW YORK CITY - HEADQUARTERS
131 Varick Street, 9th floor
New York, NY 10013
BOSTON - DEVELOPMENT & SUPPORT
607 Boylston Street, 6th floor
Boston, MA 02116