About Plum

Plum Provides Best-in-Class Cloud Communications Platforms

What We're All About

At Plum Voice we care about making your communications better. We do this by providing cloud technology that enables you to automate your mission-critical customer engagement and business processes using real data.

The heart of the Plum cloud consists of programmable platforms that simplify your most complex customer interactions and business processes that take place over the phone for end-users, making them more user-friendly. Easily connect people to the information they need, anytime and from anywhere.

The heart of the Plum Cloud

We Think Globally

Plum Voice powers interactive voice response (IVR), call routing, messaging
and voice communications for customers all over the world.

Trusted by over 600 enterprises in 150 countries

Our clients range from medium- to large-sized enterprises across a wide variety of industries. We help your business strike the right balance between self-service automation and excellent customer experiences.

Company Highlights:
  • Thousands of Successful, Long-Term Application Deployments
  • Best-in-Class Cloud Communications Platform
  • Significant Scale and Operational Efficiency
  • Rigorous Security and Accredited Infrastructure
  • Redundancy and Disaster Recovery
  • Multi-Lingual Application Development and Global Deployment Options
  • 24x7x365 Support with 100% Uptime Guarantee
Customers

The Team

Meet the Plum Voice leadership team solving your complex problems with cutting-edge technology.

Matthew Ervin
Matthew Ervin
Founder & President

Matt founded Plum Voice in 2000, and he now serves as President. Prior to starting Plum Voice, from 1995 until June of 2000, Matt led communications, media, and technology investing at Baron Capital, a firm then managing approximately $8 billion of assets, and served as portfolio manager for both the Baron Growth Fund and the Baron iOpportunity Fund. Matt received a B.A. with honors in physics from Harvard University, and a master’s degree from Harvard’s Division of Engineering and Applied Sciences.

Ariana Zarate
Ariana Zarate
VP, Support Operations

Ariana began her tenure at Plum in 2012, and currently serves as Director of Support Operations. In this role, Ariana is responsible for managing Plum’s customer support interactions, facilitating communications between Plum’s development team and clients. Her leadership in this area produced a 96% customer satisfaction rating. She is also tasked with provisioning resources for increased infrastructure redundancy.

Ariana holds a B.A. from Wellesley College.

Lindsey Ranaldo
Lindsey Ranaldo
VP, User Interface Design

Lindsey joined the Plum team in 2010, and functions as the company’s lead user interface (UI) developer. In this position Lindsey directs the user interface design process at Plum. She manages, and is part of a team of designers and developers who create the UI for Plum’s entire product suite, including DEV, Fuse, Insight, and VoiceTrends. Lindsey is responsible for creating a cohesive style and user experience throughout Plum’s product line. She also oversees the design and construction of custom client web interfaces.

Prior to Plum, Lindsey worked at Solid Cactus where she developed hundreds of eCommerce websites for small business retailers. She holds a B.S. in Information Technology from Misericordia University.

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New York City - Headquarters

131 Varick Street, 9th floor
New York, NY 10013

Boston - Development & Support

607 Boylston Street, 6th floor
Boston, MA 02116

Denver - Marketing & Sales

1675 Larimer Street, 6th floor
Denver, CO 80202