About Plum Voice

Who We Are

The first thing to know about Plum Voice is that we care about your business and you as a person. Your success in deploying our products is just as important as signing the contract. We are with you every step of the way from start to finish. Then, we are driven to find the right solutions for your voice automation needs. We work with you, your team, vendors and our expert staff to find the best ways to make repetitive tasks easier. We are relentless in finding the best solution for you. We care about making your business and communication processes more efficient and cost-effective and helping you to provide a better service to your customers.

What We Do

Plum Voice powers AI-powered programmable communications - advanced interactive voice response (IVR) systems, conversational AI, chat, SMS campaigns and secure payment collections - that simplify the most frequent customer interactions and improve business processes to lower operational costs.

Developers/ users can build self-service applications with low-code, omnichannel dialog tools on a secure, PCI- and HIPAA-compliant platform. These applications provide an excellent customer experience at a fraction of the cost of hiring live agents. They are powered by virtual agents that augment a live agent’s role by performing repetitive and mundane tasks.  In turn, live agents can focus on more sensitive or important customer needs.

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Our Mission

We empower businesses to create intuitive and secure automated applications via omni-channel solutions which improve both consumer satisfaction and business efficiency.


Plum Voice In a Nutshell

We operate in a high-availability cloud environment bringing together a wide range of telecom, conversational AI, and dialog management technologies to power intelligent virtual agent (IVAs) digital workforces.

Company Highlights:

  • Thousands of Successful, Long-Term Application Deployments
  • Best-in-Class Cloud Communications Platform
  • Significant Scalability and Operational Efficiency
  • Rigorous Security and Accredited Infrastructure
  • Redundancy and Disaster Recovery
  • Multi-Lingual Application Development and Global Deployment Options
  • 24x7x365 Support with 99.9% Uptime Guarantee
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ISO 27001 Certified


Plum Voice was founded in 2000 by Matt Ervin, who still serves as CEO to this day. His vision to build a top-tier IVR company has grown over the years into a company that seeks to find solutions for various voice applications. Here’s a peek at what has happened in the past 20+ years.

Plum company timeline

Trusted by Enterprises Across the World

Our clients range from medium- to large-sized enterprises across a wide variety of industries. We help businesses strike the right balance between self-serviceautomation and excellent customer experiences.


Meet the members of our leadership team who take care of customers and employees.

Matt Ervin
CEO and Founder

RJ Burnham
President and CTO

Nick Scaglione
Chief Revenue Officer

Nogol Tardugno
VP of Customer Success

Mychal Chin
VP of Engineering

Timothy Welch
Director of Infrastructure Operations

Todd Thompson
Director of Finance and Human Resources


Daniel Barrientos

Danielle Maglente
Director of Compliance

Alex Nekrylau
Principle Architect, Office of the CTO

Andreea Olea
Principle Architect, Office of the CTO


607 Boylston Street, 6th floor
Boston, MA 02116