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What is VoiceXML?Plum SecureAssistant: PCI-Compliant Contact Center Payment Processing
Securely take payment information while the live agent remains on the line
SecureAssistant is a PCI-compliant virtual agent that can be conferenced into calls to accept and mask sensitive payment details while your live agent remains on the line to maintain a cohesive consumer experience.
Descope Your Contact Center from PCI-DSS While Improving Consumer Satisfaction
SecureAssistant masks transmission of the consumer's payment information to the live agent or to insecure recording equipment, so neither the agent nor any part of the contact center technology receives sensitive payment data. This means the contact center is de-scoped from PCI-DSS requirements, thus creating PCI-DSS compliance.
Once the SecureAssistant PCI-compliant virtual voice agent is invoked, the agent cannot hear sensitive information such as credit card numbers, but can hear and participate in the rest of the conversation with the consumer.
Plum SecureAssistant Features
SECURITY
Payments are truly secured and our platform scales with you, which meaningfully reduces the risk of a data security breach. Plum's platform has been PCI-DSS compliant and certified since 2013.
EASY PAYMENTS FOR CUSTOMERS
Over-the-phone payments remain popular with consumers. Consumers appreciate the ability to easily make payments via the voice channel without compromising their payment information.
CONTACT CENTER SAVINGS
The contact center is de-scoped from PCI-DSS compliance requirements; the implementation of SecureAssistant is a small fraction of the costs of complying with PCI-DSS across the contact center.
EASY PAYMENT PROCESSING FOR AGENTS
During the payment input, the agent remains on the line in case assistance is needed. The process also reduces average handle times for agents.
INTEGRATION
SecureAssistant integrates with existing payment processing systems and interconnects with multiple major telecom carriers.
ENGAGE ONLY WHEN NEEDED
Implementation is easy and the secure payment processing application can be invoked only when needed.
Security
Robust security portfolio that includes PCI-DSS (level 1), HIPAA, SOC2, Visa & Mastercard Verified, and Cyber Essentials certifications to ensure caller data is always secure.
Take Payment Details Out of the Hands of Live Agents.
Truly secure the payment process and avoid security breaches with Plum SecureAssistant.