IVR Surveys
Gather Customer Insights via Voice Survey Software
Your customers are one of your most valuable sources of information about your company. Measure your customer experience with easy-to-use survey tools.
Surveys Make Connecting with Your Most Valuable Resource Simple
It’s impossible to know just how good your customer service offerings are if you never ask your customers. Luckily, no company needs to make business decisions in a vacuum. Using the Plum Insight survey software, companies have a simple, easy-to-use solution for gathering and analyzing feedback. Over the phone or on the web, engage customers on their terms, anytime, anywhere.
Customer surveys help companies to measure, assess, and improve business processes, customer service, product offerings or launches, and much more.
ASSESS CUSTOMER EXPERIENCE
Post-call IVR customer satisfaction surveys help companies to measure and analyze their customer’s experience. Or, use outbound IVR calling to ascertain a Net Promoter Score (NPS).
GAUGE AGENT PERFORMANCE
Use surveys to determine how well specific agents perform with customers and leverage that data to optimize internal operations.
TRIGGER AUTOMATIC FEEDBACK
Link information from point-of-sale transactions to customer CRM data in order to trigger personalized feedback requests from customers.
SURVEY NEW INITIATIVES
Initiate a proactive outbound campaign to measure the impact of new product launches, programs, or services to determine how successful they are, what works, and what areas can be improved.
INCREASE EMPLOYEE SATISFACTION
Use the same tools you use to get customer feedback to better understand your employees, keep them happy, and to help them deliver consistent support across the entire organization.
Accept the Warm Embrace of Data
Use Plum Insight's omni-channel survey capabilities to reach customers on their terms and get the data you need.