Fuse - Low-Code Programmable GUI Environment
Chat - Omni-channel communication with chatbots
Conversational AI - Understand caller intent
DEV - Programmable voice platform for dynamic, complex, and secure apps
Insight - Omni-channel survey creator
Message - Enterprise-Level SMS Campaign Management Platform
Professional Services - Accelerate deployment for rapid ROI
SecureAssistant - Agent-present virtual voice assistant for secure payments
VoiceTrends - Analytics for voice applications
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Payments - Process secure customer payments over the phone
Surveys - Build voice surveys in minutes
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Automated Customer Feedback
Connect with Your Customers through Surveys
Ask Customers What They Think
Be brave and bold! Ask your customers what they think about your company, customer service experiences, products and services and so much more. By reaching out to customers, you will learn what is going well, and what needs to be improved.
Customer surveys help companies to measure, assess and improve business processes and practices. Don’t be left behind by not knowing what your customers want.
Plum Insight
Plum Insight survey application enables businesses to quickly deploy surveys. It’s a simple, easy-to-use solution for gathering and analyzing customer feedback. Insight gives you the option of conducting surveys over the phone or via the internet, so you’ll be able to engage customers on their terms, anytime and anywhere.
Measure customer experience with an easy-to-use, drag and drop survey application which leverages virtual voice agents.
ASSESS CUSTOMER EXPERIENCE
Measure and analyze customer’s experience with post-call customer satisfaction surveys. Use an interactive voice response (IVR) system equipped with an intelligent virtual agent (IVA) to ascertain a Net Promoter Score (NPS).
GAUGE AGENT PERFORMANCE
Use survey results to determine how well individual agents are performing in customer interactions. Give your team the data they need to make adjustments and improvements to optimize internal operations.
TRIGGER AUTOMATIC FEEDBACK
Link information from point-of-sale transactions to customer relationship management (CRM) data to trigger personalized feedback requests from customers.
SURVEY NEW INITIATIVES
Initiate proactive outbound campaigns to measure the impact of new products and services. Use the data to determine what is successful, and what needs improvement.
INCREASE EMPLOYEE SATISFACTION
Survey your employees to better understand what they need. Gauge their satisfaction levels to deliver programs or change processes that will raise employee engagement and improve morale across the entire organization.