It’s impossible to know just how good your customer service offerings are if you never ask your customers. Luckily, no company needs to make business decisions in a vacuum. Using the Plum Insight survey tools, companies have a simple, easy-to-use solution for gathering and analyzing feedback. Over the phone or on the web, engage customers on their terms, anytime, anywhere.
Surveys help companies to measure, assess, and improve business processes, customer service, product offerings or launches, and much more.
Post-call customer satisfaction surveys help companies to measure and analyze their customer’s experience. Or, use outbound calling or messaging to ascertain a Net Promoter Score (NPS).
Use surveys to determine how well specific agents perform with customers and leverage that data to optimize internal operations.
Link information from point-of-sale transactions to customer CRM data in order to trigger personalized feedback requests from customers.
Initiate a proactive outbound campaign to measure the impact of new product launches, programs, or services to determine how successful they are, what works, and what areas can be improved.
Use the same tools you use to get customer feedback to better understand your employees, keep them happy, and to help them deliver consistent support across the entire organization.
Collect data from respondents at the right point of contact. Use sophisticated analysis tools and visualizations to sift through hundreds, thousands, or millions of responses to identify hidden trends, patterns, and behaviors.
Use Plum Insight's omni-channel survey capabilities to reach customers on their terms and get the data you need.
