Drive Improvement With Customer Feedback

Your customers are one of your most valuable sources of information about your company. Tap into the customer experience with easy-to-use survey tools.

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Make Connecting With Your Most Valuable Resource Simple

It’s impossible to know just how good your customer service offerings are if you never ask your customers. Luckily, no company needs to make business decisions in a vacuum. Using the Plum Insight survey tools, companies have a simple, easy-to-use solution for gathering and analyzing feedback. Over the phone or on the web, engage customers on their terms, anytime, anywhere.

Surveys help companies to measure, assess, and improve business processes, customer service, product offerings or launches, and much more.

Assess Customer Experience

Assess Customer Experience

Post-call customer satisfaction surveys help companies to measure and analyze their customer’s experience. Or, use outbound calling or messaging to ascertain a Net Promoter Score (NPS).

Gauge Agent Performance

Gauge Agent Performance

Use surveys to determine how well specific agents perform with customers and leverage that data to optimize internal operations.

Trigger Automatic Feedback

Trigger Automatic Feedback

Link information from point-of-sale transactions to customer CRM data in order to trigger personalized feedback requests from customers.

Survey New Initiatives

Survey New Initiatives

Initiate a proactive outbound campaign to measure the impact of new product launches, programs, or services to determine how successful they are, what works, and what areas can be improved.

Employee Satisfaction

Employee Satisfaction

Use the same tools you use to get customer feedback to better understand your employees, keep them happy, and to help them deliver consistent support across the entire organization.

Actionable Feedback Improves Business

Collect data from respondents at the right point of contact.  Use sophisticated analysis tools and visualizations to sift through hundreds, thousands, or millions of responses to identify hidden trends, patterns, and behaviors.

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Accept the Warm Embrace of Data

Use Plum Insight's omni-channel survey capabilities to reach customers on their terms and get the data you need.