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Insurance IVR

Process Insurance Claims with Less Stress

Leverage modernized IVR and conversational AI that consumers appreciate.

Comprehensive Insurance Customer Service

Whether obtaining quotes, filing claims, or paying bills, insurance customers have no shortage of critical tasks that require contacting their providers. All these business processes can be automated and presented to customers as self-service options over the phone.


Insurance companies use industry-leading Plum platforms to power modernized interactive voice response (IVR), SMS, and outbound notifications applications that expedite common tasks and processes. By serving customers quickly and efficiently, automated self-service ensures customer satisfaction and provides ROI.

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CLAIM STATUS
Ensure transparency in the insurance claims process and let customers with active claims check the status of those claims anytime, anywhere.

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EASY PAYMENTS
Give customers ’round-the-clock access to paying their insurance premiums. Combine this with an app for proactive outbound billing notifications to reduce late payments.

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POLICY INFORMATION
When customers are unsure about their policy coverage, use voice applications to get them the information they need.

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POLICY QUOTES
Automate the information collection process for people looking for a quote on a new insurance policy.

Deploy a Whole Range of Modernized Communications Options

See how Plum Voice helped one insurance company reduce payment processing costs by over 350%.

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