Privacy Policy

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The Plum Group, Inc. and subsidiaries and affiliates (“Plum” or “we”) respect your preferences concerning the collection and use of your personal information (“data”). This policy will provide information about how we collect data, why we collect it, and what choices you have concerning its use.

Please note that Plum maintains the same privacy practices described in this policy for data we collect offline; accordingly, references below to website “users” also apply to individuals from whom we collect data offline.

What Information We Collect

Plum collects data related to our users through the following methods:

  • Automated means such as communications protocols and cookies
  • Registration screens and online forms
  • Sales inquiries and transactions
  • Customer communications
  • Offline communications and interactions
  • Third party sources of information, such as opt in lists

Depending upon the method of collection and use, the data collected may include information about the user through forms, registrations and transactions (such as name, title, address, company, phone number and e-mail address), financial/transaction information (such as credit card and payment information), information about use of Plum websites (such as electronic communications protocols, web pages visited and cookies, visitor location, any entity associated with your IP address, and if available, visitor email address.) and user preferences (including product requirements, areas of industry interest, newsletters, community choices and other information managed from the customer profile that is created when registering on plumvoice.com).

We may allow third party service providers that provide Plum services to collect certain information about visitors to the Plum website provided those third parties are subject to confidentiality agreements and only use that data for the benefit of Plum in accordance with this policy.

How We Use The Data We Collect

To engage in transactions or communications. Name, address, email, purchase details, and credit card/payment information may be collected and stored as part of the transaction history. The majority of the data collected under this category is business contact information. Plum may need to share some of this data (address, payment) with delivery services, credit card clearing houses and other similarly situated third parties that are required to complete the transaction.

To provide future service and support. The information collected for this purpose is both contact data and information related to the products and service/support requested. This information is also used to provide service, product update, and similar notices.

A result of product download. Users who download products under trial licenses and purchasers of products may be contacted to confirm certain information about their orders, for example, to determine they did not experience problems in the download process.

To respond to user inquiries and requests for information. The data collected includes registrations for newsletters and specific requests for further information.

To provide various Plum communities, such as partners, with relevant product alerts and updates. These updates are related to product releases, prices, terms, special offers, and associated campaigns. This data is sent out as part of the program member signing up for the relevant program or online account.

To better tailor marketing, the website, and our services to user needs. We may use information from purchases and requirements to provide you with timely and pertinent notices of product releases and service developments that address your needs and requirements. We may share your information, with third party service providers that help to optimize our website and our services.

To better respond to requests for service or quotes for product and equipment purchase. Plum will pass contact information to the appropriate Plum sales person, distributor, reseller, or consultant for follow-up related to Plum products or services. Plum may also ask if you wish to have your contact information shared with other selected partners that offer complementary products or services related to your inquiry. If you agree, data is provided to those partners for purpose of responding to your request for service or information. Please review the privacy policy of the specific partner regarding any further interactions with that partner.

To provide information on educational events or relevant partner products. We occasionally co-sponsor events with partners or present at partner events that provide services of potential benefit to Plum users. Plum or our event partners may provide information on such events and services and/or relevant partner products. Plum respects your information, and maintain control of the data we collect and limit the use by these partners of the data we collect.

As a result of your use of Outsourcing, Support or Consulting Services “Hosted Services”. Plum customers may provide Plum incidental access to data about their employees, vendors, partners or customers in connection with Plum’s Hosted Services, including Plum Voice Centers. As a result of this Hosted Services relationship, Plum may access or process some of this information, but does not control the data collection or use practices related to this information. Plum merely provides the relevant hosting or application management and support services required by the engagement. Plum makes no independent use of the data outside of what is needed to provide the hosting service, applications management, and support to complete specific actions requested by the customer.

To address performance and fix issues. Occasionally, patches and other software fixes, such as security patches addressing newly discovered vulnerabilities, are developed by Plum. We may communicate the availability of these patches or fixes to registered owners of software and parties who have identified themselves to us as users or developers.

As a result of legal requirements. Plum may be required to provide data to comply with legally mandated reporting, disclosure, or other legal process requirements.

How Data is Secured

We are committed to keeping your data secure and have implemented appropriate safeguards to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. Examples of these security measures include keeping servers in locked cabinets at data centers that require passcard and ID recognition for entry, and support for SSL encryption of survey data transmissions, along with other measures to keep the network, hardware and software secure. However, no system can be completely secure and we do not guarantee that our security measures are impenetrable. You also have a significant role in protecting your information and we recommend you to take every precaution to protect your personal information when you are on the Internet. For example, changing your passwords often, using a secure Internet browser and not sharing your passwords with others.

In the event individual personal data is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, Plum will notify the affected individual of the breach by email or fax or, if Plum is unable to contact the individual by email or fax, a notice will be sent by U.S. mail. Notice will be given promptly, consistent with the legitimate needs of law enforcement and any measures necessary for Plum or law enforcement to determine the scope of the breach and to assure or restore the integrity of the data system. Plum may delay notification if Plum or law enforcement agency determines the notification will impede a criminal investigation, unless and until Plum or the agency determines that notification will not compromise the investigation.

Children Online Privacy Protection Act

This site is not intended for children under the age of 13. We do not knowingly collect personal data from, market to, or request information from individuals under the age of 13.

Outsourcing, Support and Consulting Services

Plum provides a separate more detailed policy about how we manage the data we may access as part of our network-based outsourcing, support and consulting services (“Hosted Services”). Hosted Services data does not include our direct customer information, but rather the data that we may access related to our customers’ customers, employees, and partners as part of our Hosted Services.

Policy Updates

If we are going to use your data in a manner different from that stated at the time of collection, we will notify you via email. You will have a choice as to whether or not we use your data in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user data already stored in our database, we will notify you by email or post a prominent notice on this website notifying users of the change. In some cases where we post the notice we will also email users who have opted to receive communications from us, notifying them of the changes in our privacy practices.

We may update this policy from time to time to describe how new site features affect our use of your data and to let you know of new control and preference features we provide you.

Contact Us

We appreciate your comments on Plum’s privacy practices:

Plum Voice
131 Varick Street, 9th floor
New York, NY 10013
800-995-7586
info@plumvoice.com