Mobile Workforce Reporting

Enable Convenient IVR Interactions with Your Mobile Workforce

An easier way to transact business.

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Communicating time and task information with your mobile employees used to require paper-based, manual processes, susceptible to human error, and hard to manage. Mobile internet approaches sound interesting, but run into challenges with availability, authentication, and fraud.  

Interactive voice applications -- available anytime, anywhere via any phone -- have helped many businesses address these issues successfully. Voice self-service gives employees an easy, convenient way to log hours or record time-sensitive events outside the office. Hosted applications running on Plum Voice platforms can comply with electronic verification standards.  And application code easily integrates with your company’s backend databases, eliminating the need for time-consuming manual entry and the potential for fraud. Use your voice channel to maintain an efficient and effective mobile workforce as well as the record-keeping that goes along with it.

IMPROVE DATA ACCURACY
Connecting voice applications to your backend business databases enables employees to send or receive  critical information directly with those systems. Empower employees and reduce operational errors.

REDUCE ADMINISTRATIVE OVERHEAD
Eliminate time-consuming manual processes for office workers like data entry or transcribing employee handwriting. Voice automation allows you to scale your business without having to increase overhead.

PROTECT AGAINST FRAUD
Direct data input enables business logic to take over manual processes on the back end. Enable prompt recording of hours and tasks and reduce the risk of fraudulent timekeeping or other mistakes that directly affect accounting practices.

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Pennsylvania Paper Sees 1000% ROI with Automated Time & Task Reporting

When the Pennsylvania Paper & Supply Company switched to automated time ​​​​​​​and task reporting the company was able to scale its operations and improve efficiency across the board.

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