Fuse - Low-Code Programmable GUI Environment
Chat - Omni-channel communication with chatbots
Conversational AI - Understand caller intent
DEV - Programmable voice platform for dynamic, complex, and secure apps
Insight - Omni-channel survey creator
Message - Enterprise-Level SMS Campaign Management Platform
Professional Services - Accelerate deployment for rapid ROI
SecureAssistant - Agent-present virtual voice assistant for secure payments
VoiceTrends - Analytics for voice applications
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Remote Workforce Reporting - Automate timekeeping processes
Notifications & Reminders - Leverage voice dialogs and SMS
Payments - Process secure customer payments over the phone
Surveys - Build voice surveys in minutes
Banking & Financial Services - Account access with security
Healthcare - Automate patient communications
Insurance - Account access for agents & policyholders
Prepaid Cards - Card management & support
Technology & SaaS - Expanded voice and conversation AI capabilties
Utilities - Automated notifications & communications
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Security & ComplianceVoice Automation Solutions
Remote Workforce Reporting
Automate Interactions with your Remote Workforce
Ease and Convenience
Voice self-service gives employees an easy, convenient way to log hours or record time-sensitive events outside of the office. Gone are the days when communicating time and task information with your mobile employees required paper-based, manual processes which were susceptible to human error and hard to manage.
Secure Platform that Meets Compliance Standards
Hosted voice automation applications running on Plum Voice’s secure and scalable platform can comply with electronic verification and compliance standards. Using secure application code, you can easily integrate your company’s backend databases, eliminating the need for time-consuming manual entry, and avoid the potential for fraud.
Use your voice channel to maintain an efficient and effective mobile workforce, and the record-keeping that goes along with it.
Intelligent virtual voice agents allow you to modernize IVR applications for time card and task report solutions. They can also facilitate other ways to make your business more efficient.
IMPROVE DATA ACCURACY
Connecting voice applications to the backend of business databases enables employees to send and receive critical information directly, reducing operational errors.
REDUCE ADMINISTRATIVE OVERHEAD
Eliminate time-consuming manual processes, like data entry or transcribing employee handwriting, which are performed by office workers.
SCALABILITY
Scale your business activities without having to increase overhead or hiring additional employees.
PROTECT AGAINST FRAUD
Enable prompt voice recording of hours and tasks to reduce the risk of fraudulent timekeeping or other mistakes that directly affect accounting practices.
Pennsylvania Paper Sees 1000% ROI with Automated Time & Task Reporting
When the Pennsylvania Paper & Supply Company switched to automated time and task reporting, the company was able to scale its operations and improve efficiency across the board.