Discover how companies innovate with and benefit from Plum products.
Companies automate their voice channels in all kinds of ways. There’s no single, correct way to implement automation so we’ve gathered a wide range of IVR case studies to help show you what is possible with Plum technology and what kind of results are possible.
Growing and Discovering New Ways to Engage People Using the Power of the Voice
The Voice Library (TVL) provides a unique service that connects individuals with private audio recordings made by friends and loved ones. Tapping into the power of the human voice required a consistent and reliable way to record and then to access those recordings.
EML Achieves 85% Call Containment Rate on Prepaid Card Balance Inquiries with Plum Voice
Prepaid card company EML uses Plum apps to handle routine customer inquiries. Discover how the company uses automation to achieve 85% call containment and high customer satisfaction.
Adding Phone Payment Channel Wins Payments Company More Business
Banks and other finance-based companies use Plum to securely automate processes for their voice channel and to offer round-the-clock access to customer information. Discover how one company used Plum to help expand into new financial markets.
OSG Uses Plum Professional Services, Sees 90% Adoption of IVR Technology
OSG teamed up with Plum Voice to build its IVR payment application. This allowed OSG to deploy a custom application, and the Fuse platform also made it quick and easy for the OSG team to clone and tweak IVR applications for new clients.
Healthcare Company Simplifies IVR Testing and Accelerates Development with Plum Fuse
A healthcare payment processing company spent a lot of time fixing and testing their code-based IVR solution. Switching to Plum Fuse and its easy-to-use interface meant they could update and test changes in minutes, saving tons of time and money.