Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
Financial Services
Healthcare
Insurance
Prepaid
Technology & SaaS
Utilities
Support & Docs
Ebooks
Case Studies
Webinars
Security & Compliance
Overview
Leadership
Press Releases
What is IVR?
What is cPaaS?
What is VoiceXML?Case Studies
Discover how companies innovate with and benefit from Plum products.
Companies automate their voice channels in all kinds of ways. There’s no single, correct way to implement automation so we’ve gathered a wide range of IVR case studies to help show you what is possible with Plum technology and what kind of results are possible.
Growing and Discovering New Ways to Engage People Using the Power of the Voice
The Voice Library (TVL) provides a unique service that connects individuals with private audio recordings made by friends and loved ones. Tapping into the power of the human voice required a consistent and reliable way to record and then to access those recordings.
EML Achieves 85% Call Containment Rate on Prepaid Card Balance Inquiries with Plum Voice
Prepaid card company EML uses Plum apps to handle routine customer inquiries. Discover how the company uses automation to achieve 85% call containment and high customer satisfaction.
Payment Processing Company Generates More Revenue, Improves CSAT with Over-the-Phone Payments
A merchant services company uses Plum Voice to add over-the-phone payments to its payment gateway and sees rapid adoption and revenue growth.
Payment Service Network Manages Company Growth and Handles 400% Call Volume Increase
Discover how Payment Service Network added reminders to its voice channel to reduce late payments and deliver critical information to customers faster.
Payment Processing Company Generates More Revenue, Improves CSAT with Over-the-Phone Payments
A merchant services company uses Plum Voice to add over-the-phone payments to its payment gateway and sees rapid adoption and revenue growth.
Adding Phone Payment Channel Wins Payments Company More Business
Banks and other finance-based companies use Plum to securely automate processes for their voice channel and to offer round-the-clock access to customer information. Discover how one company used Plum to help expand into new financial markets.
OSG Uses Plum Professional Services, Sees 90% Adoption of IVR Technology
OSG teamed up with Plum Voice to build its IVR payment application. This allowed OSG to deploy a custom application, and the Fuse platform also made it quick and easy for the OSG team to clone and tweak IVR applications for new clients.
Major Financial Services Company Achieves 90% Automation Rate
Controlling customer interactions with automation helped one prepaid company automate 90% of its incoming calls. This helped improve their overall customer service offerings and delivered better customer experiences.
Erie Insurance Uses Plum Voice IVR Surveys to Improve Customer Retention and Customer Satisfaction
Learn how Erie Insurance uses voice surveys to gather critical information about its customer service and then uses that information to drive positive change.
Insurance Company Chooses Plum Voice to Reduce Payment Processing Costs 350%
An insurance company with customers nationwide switched to automation from manual payment processing, resulting in 89% call containment rate and 350% annual cost savings. Find out how they did it.
Leading Mobile Software Company Uses Plum Fuse to Create, Manage, and Deploy Voice Applications
Discover how a major global software company (MSC) improved their customer service offerings without sacrificing developer resources.
Aerospace Engineering Company Uses Voice Surveys to Power Emergency Notification System
A Fortune 500 aerospace engineering company uses survey apps from Plum Voice to power the voice channel of its emergency employee accountability system.
Second to None Adds Plum Voice Technology to VoC Portfolio to Gain a Competitive Advantage
Second to None uses Plum Voice to make its market research communications more flexible, reliable, and secure, which gives the company a competitive advantage.
Healthcare Company Simplifies IVR Testing and Accelerates Development with Plum Fuse
A healthcare payment processing company spent a lot of time fixing and testing their code-based IVR solution. Switching to Plum Fuse and its easy-to-use interface meant they could update and test changes in minutes, saving tons of time and money.
Pennsylvania Paper Uses Plum Voice for 1000% ROI on Time and Task Reporting
When the Pennsylvania Paper & Supply Company switch to automated time and task reporting the company was able to scale its operations and improve efficiency across the board.