Case Studies

Discover how companies innovate with, and benefit from Plum products

Companies automate their voice channels in all kinds of ways. There’s no single, correct way to implement automation so we’ve gathered a wide range of use cases to help show you what is possible with Plum technology and what kind of results are possible.

Pennsylvania Paper Case Study
Pennsylvania Paper Uses Plum Voice for 1000% ROI on Time and Task Reporting

When the Pennsylvania Paper & Supply Company switch to automated time ​​​​​​​and task reporting the company was able to scale its operations and improve efficiency across the board.

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EML Case Study
EML Achieves 85% Call Containment Rate on Prepaid Card Balance Inquiries with Plum Voice

Prepaid card company EML uses Plum apps to handle routine customer inquiries. Discover how the company uses automation to achieve 85% call containment and high customer satisfaction.

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Payment Service Network Case Study
Payment Service Network Manages Company Growth and Handles 400% Call Volume Increase with Plum Voice

Discover how Payment Service Network added reminders to its voice channel to reduce late payments and deliver critical information to customers faster.

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Erie Insurance Case Study
Erie Insurance Uses Plum Voice IVR Surveys to Improve Customer Retention and Customer Satisfaction

Learn how Erie Insurance uses voice surveys to gather critical information about its customer service and then uses that information to drive positive change.

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MIC Case Study
Insurance Company Chooses Plum Voice to Reduce Payment Processing Costs 350%

An insurance company with customers nationwide switched to automation from manual payment processing, resulting in 89% call containment rate and 350% annual cost savings. Find out how they did it.

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MFSC Case Study
Major Financial Services Company Achieves 90% Automation Rate

Controlling customer interactions with automation helped one prepaid company automate 90% of its incoming calls. This helped improve their overall customer service offerings and delivered better customer experiences.

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MHPPC Case Study
Healthcare Company Simplifies IVR Testing and Accelerates Development with Plum Fuse

A healthcare payment processing company spend a lot of time fixing and testing their code-based IVR solution. Switching to Plum Fuse and its easy-to-use interface meant they could update and test changes in minutes, saving tons of time and money.

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MPA Case Study
Adding Phone Payment Channel Wins Payments Company More Business

Banks and other finance-based companies use Plum to securely automate processes for their voice channel and to offer round-the-clock access to customer information. Discover how one company used Plum to help expand into new financial markets.

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MSC Case Study
Leading Mobile Software Company Uses Plum Fuse to Create, Manage, and Deploy Voice Applications

Discover how a major global software company (MSC) improved their customer service offerings without sacrificing developer resources.

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Arrowhead Case Study
Arrowhead’s Personal Auto Program Chooses Plum Voice IVR to Improve Customer Service Efficiency

Arrowhead Insurance Group uses Plum Voice to automate customer service and payments, resulting in better customer experience and major cost savings.

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NMSC Case Study
Payment processing company generates more revenue, improves CSAT with Plum Voice over-the-phone payments

A merchant services company uses Plum Voice to add over-the-phone payments to its payment gateway and sees rapid adoption and revenue growth.

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Second to None Case Study
Second to None Adds Plum Voice Technology to VoC portfolio to Increase Reliability and Gain Competitive Advantage

Second to None uses Plum Voice to make its market research communications more flexible, reliable, and secure, which gives the company a competitive advantage.

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