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Healthcare IVR

Healthcare Communications that Patients Trust

Privacy and security matter to you and your patients. Plum Voice’s inbound and outbound IVR solutions for healthcare let you control patient & employee communications in a secure, accessible, reliable way.

IVR Software: Your Rx for Healthy Communications

Every interaction between medical provider and patient is critical. Plum’s voice communication platform provides the reliability and flexibility to power your most important phone communications, every time and anywhere. Plum’s platforms are HIPAA- and PCI-compliant, offering unmatched security. Whether your patients are relaying sensitive information or paying their medical bills over an IVR application, with Plum solutions, information is always safe and secure.

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PAYMENT PROCESSING
Paying medical bills over the phone through a PCI-DSS compliant platform ensures that transactions are safe and secure. As one of the most common call types, automating payments improves the efficiency of the entire payment process.

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PATIENT REMINDERS
Utilize outbound messaging to notify patients about upcoming appointments, offer automated re-scheduling options for missed appointments, or send payment reminders. A proactive approach to communications results in fewer missed appointments and delinquent payments.

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MOBILE TIME & TASK REPORTING
Healthcare professionals in the field can record time and task information anywhere they have access to a phone using IVR. This reduces paperwork and streamlines data input thereby improving employee efficiency in the field and in the office.

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PHYSICIAN FINDER
Enable patients to use their phones to search for and connect directly with healthcare providers using parameters such as patient phone number, ZIP code, and insurance type. This allows patients the flexibility to communicate with the right provider from anywhere.

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PATIENT FEEDBACK
Medical facilities and practices that deploy automated patient surveys can capture critical feedback about their service and patient satisfaction. Researchers also benefit from IVR technology when used to collect data from clinical trial subjects, reducing the frequency of office visits.

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PRESCRIPTION REFILLS
Customers can call in refill orders to an automated system at any time of day. Companies can also offer customers real-time notifications that send proactive messages when a prescription is ready, or if there’s an issue with the order and the pharmacist needs additional information.

Keep a Pulse on Your Communications

Improve the health of your communications and save time with a secure, custom automated solution.

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