One thing that every company in every industry has in common is the need for great customer service. The Plum platform makes it easy to automate your voice channel to provide accessible, efficient, flexible, and cost-effective customer service.
Choose from a range of products and tools to add the right voice applications for your company’s needs. From interactive voice response (IVR), to SMS messaging, to surveys, and more, Plum’s cloud platform lets you get stuff done.
Protect sensitive customer financial data with Plum’s PCI-compliant platform, making business processes and customer service more convenient than ever.
Enhance existing software applications and business processes by leveraging IVR technology to add flexible and efficient communications features to your services.
Facilitate secure, HIPAA-compliant communications between healthcare providers and patients with IVR, messaging, automated surveys, and more, to get people the information they need, fast.
Plum provides a one-stop solution for insurance companies. Plum’s platform provides secure, personalized communications that simplifies the claims and payment processes.
Turn the industry’s most used customer service channel into a streamlined, fast, and cost-effective medium using industry leading voice technology.
Strike the right balance between live agents and automation in the call center to reduce costs, increase efficiency, and provide better customer experience.