Insight

Get More from Your Voice of the
Customer Program

Plum Insight lets you connect feedback to specific customer service interactions using omni-channel phone survey software

Plum Insight lets you collect customer feedback and link it to specific customer-agent interactions. Extend your Voice of the Customer (VoC) program into the contact center making it easier to close the customer service loop.

Gain a more complete view of your customers’ entire buying journey and user experience through both quantitative and qualitative data.

Platforms-Insight

Insight Features

iconSurvey

INTUITIVE SURVEY EDITOR
Plum’s phone survey software allows you to create and deploy voice surveys in minutes with an easy-to-use survey editor.

iconFlexibility

MULTIPLE QUESTION TYPES
Choose from a wide range of question types to gather quantitative and qualitative data.

iconMultiChannel

MULTI-CHANNEL
Deploy surveys via phone and web and collate data for both in one place.

iconMonitorPerformance

ACTIONABLE DATA
Robust analytics and reporting through VoiceTrends deliver a holistic view of your organization’s entire customer service operation.

iconAPI

EASY INTEGRATION
Integrate with any database, CRM, or call center suite using APIs.

Collect Critical Customer Feedback

Easily set up VoC programs to collect feedback for detailed, actionable data on what is most important to your customers.

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