Plum Insight lets you collect customer feedback and link it to specific customer-agent interactions. Extend your Voice of the Customer (VoC) program into the contact center making it easier to close the customer service loop.
Gain a more complete view of your customers’ entire buying journey and user experience through both quantitative and qualitative data.
Plum’s phone survey software allows you to create and deploy voice surveys in minutes with an easy-to-use survey editor.
Choose from a wide range of question types to gather quantitative and qualitative data.
Deploy surveys via phone and web and collate data for both in one place.
Robust analytics and reporting deliver a holistic view of your organization’s entire customer service operation.
Reliable cloud infrastructure consists of all Tier 1 telecom and guarantees 100% uptime.
“We conduct regular reviews of all of our vendors and we’ve never considered changing. The reason is that Plum is consistent and credible.”
Barbara Lincoln, Director of Business Integration and Claims