Connect Customer Feedback to Service Interactions
Omni-channel Automated Surveys
Plum Insight lets you collect customer feedback and link it to specific interactions between agents and customers. Voice of the Customer (VoC) programs can now be extended into the contact center which makes it easier to close the customer service loop.
Gain a more complete view of your customers’ entire buying journey and user experience through both quantitative and qualitative data.
INTUITIVE SURVEY EDITOR
With an easy-to-use survey editor, the Insight application enables you to create and deploy voice surveys in minutes.
SURVEY FIELD OPTIONS
Choose from a wide range of fields, or question types, in gathering quantitative and qualitative data to best align with your customers’ communication styles.
Deploy surveys to customers in a multi-channel environment via phone and web. Collect data via customer’s preference, then easily collate it into one location.
Easily and quickly integrate Insight with any database, CRM or call center suite using APIs.
RELIABLE, SCALABLE AND SECURE CLOUD
Plum Voice’s platform is built on a fault-tolerant and scalable cloud architecture which eliminates on-site hardware and support. It is delivered over a Tier 1 telecom infrastructure with built-in redundancy and designed for 99.9% uptime of your voice applications.
Technical support is included with a Plum Voice subscription to ensure customer success throughout their lifecycle.