Get More from Your Voice of the Customer Program

Plum Insight lets you connect feedback to specific customer service interactions using omni-channel phone survey software

Plum Insight lets you collect customer feedback and link it to specific customer-agent interactions. Extend your Voice of the Customer (VoC) program into the contact center making it easier to close the customer service loop.

Gain a more complete view of your customers’ entire buying journey and user experience through both quantitative and qualitative data.

78% of surveyed organizations rated
Plum Voice’s Insight as 5 out of 5 stars

Source: TechValidate

Intuitive Survey Editor

Intuitive Survey Editor

Plum’s phone survey software allows you to create and deploy voice surveys in minutes with an easy-to-use survey editor.

19 Question Types

19 Question Types

Choose from a wide range of question types to gather quantitative and qualitative data.

Multi-Channel

Multi-Channel

Deploy surveys via phone and web and collate data for both in one place.

Actionable Data

Actionable Data

Robust analytics and reporting deliver a holistic view of your organization’s entire customer service operation.

Cloud Platform

Cloud Platform

Reliable cloud infrastructure consists of all Tier 1 telecom and guarantees 100% uptime.

“We conduct regular reviews of all of our vendors and we’ve never considered changing. The reason is that Plum is consistent and credible.”

Barbara Lincoln, Director of Business Integration and Claims
Erie Insurance


“Plum has provided the assistance we need to run our call center and to be able to properly follow up on the customer’s survey results.”

Customer Care Manager, Non Profit

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