IVR Card Activations and Servicing
Eliminate bottlenecks quickly via voice self-service
Voice self-service, or activation IVR, is an essential tool for allowing consumers to securely activate cards and complete common service requests.
Credit, debit, and prepaid cards all require activation and routine servicing. Web interfaces increasingly require onerous authentication processes that deter a high percentage of consumers, while the phone provides a readily available and convenient channel to service those consumers.
Utilizing live agents to handle routine, easily automated requests is a sure-fire way to reduce profitability. Effective voice self-service offers the solution. Financial services companies using Plum Voice have achieved IVR call containment rates higher than 90% via voice self-service applications.
EASY FOR CUSTOMERS
Voice self-service applications designed specifically for card activations ensure that your customers complete transactions in the shortest amount of time possible.
Give customers the ability to self-service anytime, anywhere. Whether they’re in their living room or traveling halfway around the world, consumers can complete activations or common requests 24 hours a day, every day.
NO INTERNET HASSLES
Have you noticed that some consumers have issues with internet connectivity, passwords, and two-factor authentication systems? Not when using the voice channel. Voice is reliable, ubiquitous, and intuitive. Empower all of your customers with voice self-service for common card requests.
Build a Better IVR that Your Customers Enjoy Using
Try Plum today and experience how our intuitive call-flow editor streamlines the card activation process.