When customers call prepaid card companies and opt to talk to a live agent, the contact center quickly becomes a cost center. Keeping callers contained within IVR self-service translates to faster card activations and lower costs.
Our card activation app is all about access. It has been optimized using years of data to ensure a fast, painless activation process for your customers. Prepaid card companies can see call containment rates as high as 90%. The activation app allows customers to activate credit, debit, and prepaid cards over the phone so that they have access to their money whenever they need it.
Available 24/7, the activation app lets customers activate their cards so they can use them right away, no matter what time of day it is.
Your customers don’t have to worry about having web access to get access to their cards. The activation app just needs a working phone line.
Designed and optimized based on years of data, the app lets callers activate cards faster than it typically takes to log into a web portal.