IVR Card Activations and Servicing

Eliminate bottlenecks quickly via voice self-service

Voice self-service, or activation IVR, is an essential tool for allowing consumers to securely activate cards and complete common service requests.

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Credit, debit, and prepaid cards all require activation and routine servicing. Web interfaces increasingly require onerous authentication processes that deter a high percentage of consumers, while the phone provides a readily available and convenient channel to service those consumers.  

Utilizing live agents to handle routine, easily automated requests is a sure-fire way to reduce profitability. Effective voice self-service offers the solution.  Financial services companies using Plum Voice have achieved IVR call containment rates higher than 90% via voice self-service applications.

EASY FOR CUSTOMERS
Voice self-service applications designed specifically for card activations ensure that your customers complete transactions in the shortest amount of time possible.

ALWAYS AVAILABLE
Give customers the ability to self-service anytime, anywhere. Whether they’re in their living room or traveling halfway around the world, consumers can complete  activations or common requests 24 hours a day, every day.

NO INTERNET HASSLES
Have you noticed that some consumers have issues with internet connectivity, passwords, and two-factor authentication systems? Not when  using the voice channel. Voice is reliable, ubiquitous, and intuitive. Empower all of your customers with voice self-service for common card requests. 

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Build a Better IVR that Your Customers Enjoy Using

Try Plum today and experience how our intuitive call-flow editor streamlines the card activation process.

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