Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
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What is IVR?
What is cPaaS?
What is VoiceXML?IVR Card Activations and Servicing
Eliminate bottlenecks quickly via voice self-service
Voice self-service, or activation IVR, is an essential tool for allowing consumers to securely activate cards and complete common service requests.
Credit, debit, and prepaid cards all require activation and routine servicing. Web interfaces increasingly require onerous authentication processes that deter a high percentage of consumers, while the phone provides a readily available and convenient channel to service those consumers.
Utilizing live agents to handle routine, easily automated requests is a sure-fire way to reduce profitability. Effective voice self-service offers the solution. Financial services companies using Plum Voice have achieved IVR call containment rates higher than 90% via voice self-service applications.
EASY FOR CUSTOMERS
Voice self-service applications designed specifically for card activations ensure that your customers complete transactions in the shortest amount of time possible.
ALWAYS AVAILABLE
Give customers the ability to self-service anytime, anywhere. Whether they’re in their living room or traveling halfway around the world, consumers can complete activations or common requests 24 hours a day, every day.
NO INTERNET HASSLES
Have you noticed that some consumers have issues with internet connectivity, passwords, and two-factor authentication systems? Not when using the voice channel. Voice is reliable, ubiquitous, and intuitive. Empower all of your customers with voice self-service for common card requests.
Build a Better IVR that Your Customers Enjoy Using
Try Plum today and experience how our intuitive call-flow editor streamlines the card activation process.