Support and Documentation
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Plum Voice customers can reach us for product support by:
Or call: 800-995-7586
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Ask questions, learn how others use our platforms and read about the most recent updates to Plum Voice applications and platforms.
Telephony Can Be Tricky
Telephony integration can be challenging and cumbersome to make the pieces all come together. Plum Voice has the support you need to ensure that your mission-critical voice applications are always delivering the results you expect.
That is why Plum Voice offers a number of support channels so you'll be sure to get the answers you need quickly.
Support from Plum Voice
SERVICE LEVEL AGREEMENT
Plum Voice offers industry-leading service-level agreement (SLAs) that are better than industry standards.
The Plum Voice Customer Success team assesses your strategic business needs and makes sure you get maximum value from each and every product.
Plum offers a support forum, specifically for developers, along with fully published support documents and APIs to enable success from the beginning.
Technical support is included with a Plum Voice subscription to ensure customer success throughout their lifecycle.
RELIABLE, SCALABLE AND SECURE CLOUD
Plum Voice's platform is built on a fault-tolerant and scalable cloud architecture which eliminates on-site hardware and support. It is delivered over a Tier 1 telecom infrastructure with built-in redundancy and designed for 99.9% uptime of your voice applications.