Support and Docs

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Access platform documentation, APIs, sample code, tutorials, and videos.

Product Support

Are you a Plum customer and need to contact a member of our support team?

Or call: 800-995-7586

Join the Conversation

Ask questions, learn how others use our platforms, and read about the most recent updates.

Telephony Can Be Tricky

That’s why we want to make sure that you have the support you need to ensure that your mission-critical voice applications are always delivering the results you expect. We offer a number of support channels so you'll be sure to get the answers you need--fast.

Not only does Plum offer an industry-leading SLA, but you also get free trial access to all of our products, access to a support forum that helps users learn, build, and collaborate on voice applications, and much more.


100% Uptime and 24/7/365 Cloud SLA

Plum offers more support and a more comprehensive SLA than our competitors because we can. We only use Tier 1 telecom and have multiple, secure data centers to deliver the reliability that businesses need.


Account Management

Plum account managers assess your strategic business needs and make sure you get maximum value from each and every Plum product.



Plum offers a support forum specifically for developers, along with fully published support documents and APIs.

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