IVR Payment Processing

IVR payment apps transform your voice channel into a fast, easy, effective, and secure payment option

Using agents to process payments over the phone is an inefficient and costly process. While some callers may feel better talking to a person, having an agent perform a rote task like processing a payment can cost $5 or more per call. As a result, your contact center becomes a cost center. Employing live agents directly handle customer financial data also creates additional security risks.

Automating payments over the phone with IVR reduces costs and improves data security. Plum Voice offers a production-ready IVR payment app that gives your customers 24/7 access to payment options over the phone. Our PCI-compliant IVR apps reduce development time by 70-90% and deliver great customer experiences, while adding real value and high ROI.

Minimize security risks
Minimize security risks

Reduce the risks associated with agents processing payments. Plum’s app automates the payment process and is PCI-DSS (level 1) compliant so your customer’s sensitive financial data is always safe and secure.

Complete more payments
Complete more payments

Plum’s payment app features an optimized call-flow to reduce the amount of time it takes customers to complete their payment. A clear and simple payment process means fewer callers transfer out of the app, avoiding the frustration that disrupts the payment process and results in low completion rates.

Fast deployment
Fast deployment

Pre-built and optimized to process payments over the phone, Plum’s payment app can be deployed quickly. You can also customize the app to fit your brand, your customers, and your customer service goals using Plum Fuse+.

Easy integrations
Easy integrations

Our payment app uses APIs to quickly integrate with any web-based database or payment gateway. Current or prospective Stripe customers can take advantage of native Stripe support in Plum Fuse+.

Optimize user experience
Optimize user experience

Track app usage and the customer journey with VoiceTrends, our analytics toolkit built-in to the Plum Fuse+ platform. Track, update, test, and optimize your apps to ensure efficiency and user-friendliness.

Payment reminders
Payment reminders

Use proactive reminders to reduce late payments. The Plum Fuse+ payment reminder app sends voice or SMS notifications and integrates seamlessly with the payment processing app.

Fortune 500 Insurance Company automates phone payments, saves 350% annually

An insurance company with customers nationwide switched to automation from manual payment processing, resulting in 89% call containment rate and 350% annual cost savings. Find out how they did it.

Major Insurance Company Case Study