Using agents to process payments over the phone is an inefficient and costly process. While some callers may feel better talking to a person, having an agent perform a rote task like processing a payment can cost $5 or more per call. As a result, your contact center becomes a cost center. Employing live agents directly handle customer financial data also creates additional security risks.
Automating payments over the phone with IVR reduces costs and improves data security. Plum Voice offers a production-ready IVR payment app that gives your customers 24/7 access to payment options over the phone. Our PCI-compliant IVR apps reduce development time by 70-90% and deliver great customer experiences, while adding real value and high ROI.
Reduce the risks associated with agents processing payments. Plum’s app automates the payment process and is PCI-DSS (level 1) compliant so your customer’s sensitive financial data is always safe and secure.
Plum’s payment app features an optimized call-flow to reduce the amount of time it takes customers to complete their payment. A clear and simple payment process means fewer callers transfer out of the app, avoiding the frustration that disrupts the payment process and results in low completion rates.
Pre-built and optimized to process payments over the phone, Plum’s payment app can be deployed quickly. You can also customize the app to fit your brand, your customers, and your customer service goals using Plum Fuse+.
Our payment app uses APIs to quickly integrate with any web-based database or payment gateway. Current or prospective Stripe customers can take advantage of native Stripe support in Plum Fuse+.
Use proactive reminders to reduce late payments. The Plum Fuse+ payment reminder app sends voice or SMS notifications and integrates seamlessly with the payment processing app.
An insurance company with customers nationwide switched to automation from manual payment processing, resulting in 89% call containment rate and 350% annual cost savings. Find out how they did it.