Voice Automation Solutions

Secure Payment Processing

with Virtual Voice Agents

Automated Payment Processing

Convenient IVR Payment Applications

Increase your ROI by utilizing interactive voice response (IVR) payment applications which securely process customer payments over the phone while giving customers a convenient way to interact with your business that is reliable, flexible and safe.

By integrating IVR payment applications with your CRM databases, you can personalize the customer’s experience and complete transactions faster. Put the power in their hands to pay their bills at any time of day or night from any location.

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Make payment processing secure, fast and easy for your customers.

COMPLETE CONTROL TO DESIGN & BUILD
Take advantage of Plum Voice’s cutting edge, feature-rich development platform to customize every aspect of your IVR payment processing application. Your staff can design a solution that fits the specific needs of your company, rather than retrofitting a turn-key, out-of-the-box product.

OPTIMIZED USER EXPERIENCE
VoiceTrends analytics toolkit lets you monitor application performance and track user trends. This helps you to optimize your Plum Voice applications for business efficiency and user-friendliness, ensuring that callers have a great experience when making payments.

SECURE INFRASTRUCTURE
Plum Voice offers a secure, compliant infrastructure which protects customers’ personal information, sensitive data and your brand reputation. Plum Voice has gone through rigorous audits to achieve PCI-DSS, SOC2 and HIPAA compliance and is also a Visa Verified vendor. Our cloud infrastructure resides in physically secure, geographically dispersed, Class A data centers, all fed by Tier 1 redundant telecom infrastructure.

SCALABILITY with 24/7 AVAILABILITY
Plum Voice’s cloud platform is designed to scale automatically to an increase or decrease in call volume that comes from natural growth or call spikes. Coupled with a 99.9% uptime guarantee, companies can process every payment call they receive regardless of time of day.

INTEGRATION WITH ANY PAYMENT GATEWAY
With APIs, you can easily integrate your Plum Voice applications with any payment gateways. This will save you time, money and resources. You’re no longer restricted to one payment gateway and now have the flexibility to switch as needed.

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Why Using IVR for Payment Processing Makes Sense

Learn the value that hosted IVR payment processing brings to businesses and how it functions as a critical component in a broader payment processing portfolio.

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