Voice is the channel that people love to hate. Or, perhaps it’s more of a ...

Why is it that everyone talks about hype cycles, but never about adoption, or implementation, ...

Let’s talk in business clichés for just a moment: If you had to pick the ...

Businesses increasingly are shifting work to remote or mobile workforces and for good reason. Not ...

Get More from Conversational IVR Conversational IVR is shaping up to be the next major ...

Outbound reminders were once exclusively handled by call center agents working from a list of ...

Well, we’re here, and it’s happening: Back in 2013, Walker Insights made the bold prediction ...

The California Consumer Privacy Act Data privacy and security is an ever-present concern in our ...

Businesses love numbers, so it’s no surprise that historically a fair amount of energy has ...

Here at Plum Voice, we talk a lot about how our IVR solutions can help ...

In the realm of the contact center, keeping down the cost of outbound calls is ...

What Does This Even Mean? “At scale,”one of the more daunting phrases for any contact ...

It can be tough to reconcile the ideal of medical care with the operational realities ...

While there’s plenty of singing about sleigh bells ringing during the holidays, businesses typically are ...

An important part of the customer experience is the payment process. Of course, you want ...

Whether you’re just starting your search for an interactive voice response (IVR) solution or are ...

We live in an age where a person’s entire life can be represented digitally. It ...

Data security. Without it, and without your systems unerringly maintaining it, your business could fail ...

Is the word “efficiency” so cliché these days that we’ve forgotten exactly what it means? ...

Yes, we said it. Transaction calls are possible in 90 seconds or less. The secret lies in ...

Smell may be the sense tied closest to memory, but the sound of a loved ...

It’s a simple fact that no business survives without revenue coming in. While there are ...

There’s been a lot of chatter recently about robocalls and how annoying and bothersome they ...

Processing payments over the phone is a fast, efficient way for companies to handle the ...