How to Get Continuous Customer Feedback at Scale

What Does This Even Mean? “At scale,”one of the more daunting phrases for any contact ...

How to Get Continuous Customer Feedback at Scale

The Rx for Medical Administration Headaches: Proactive Outbound Notifications

It can be tough to reconcile the ideal of medical care with the operational realities ...

The Rx for Medical Administration Headaches: Proactive Outbound Notifications

Eight Ways to Smooth Out Your Clunky Call Experience Before the Holidays Hit

While there’s plenty of singing about sleigh bells ringing during the holidays, businesses typically are ...

Eight Ways to Smooth Out Your Clunky Call Experience Before the Holidays Hit

How to Increase Your Payment Acceptance Rates by Phone

An important part of the customer experience is the payment process. Of course, you want ...

How to Increase Your Payment Acceptance Rates by Phone

The Internal Guide to Buying IVR Software

Whether you’re just starting your search for an interactive voice response (IVR) solution or are ...

The Internal Guide to Buying IVR Software

Here’s Every Authentication Technique Possible for Modern IVRs

We live in an age where a person’s entire life can be represented digitally. It ...

Here’s Every Authentication Technique Possible for Modern IVRs

Why IVR Automation Allows for More Secure Phone Payments

Data security. Without it, and without your systems unerringly maintaining it, your business could fail ...

Why IVR Automation Allows for More Secure Phone Payments

IVR: The Key to Efficient Payment Processing

Is the word “efficiency” so cliché these days that we’ve forgotten exactly what it means? ...

IVR: The Key to Efficient Payment Processing

How You Can Complete Transaction Calls in 90 Seconds or Less

Yes, we said it. Transaction calls are possible in 90 seconds or less. The secret lies in ...

How You Can Complete Transaction Calls in 90 Seconds or Less

Are You Overpaying to Process Transactions by Phone?

It’s a simple fact that no business survives without revenue coming in. While there are ...

Are You Overpaying to Process Transactions by Phone?

The Blacklist – Secure Your IVR from Unwanted Threats

There’s been a lot of chatter recently about robocalls and how annoying and bothersome they ...

The Blacklist – Secure Your IVR from Unwanted Threats

Discover How to Complete More Payments with Automated IVR Phone Payment Apps

Processing payments over the phone is a fast, efficient way for companies to handle the ...

Discover How to Complete More Payments with Automated IVR Phone Payment Apps

Healthcare Information at Your Fingertips with Fuse+ Apps

When we first created apps for our Fuse+ platform we looked at common use cases ...

Healthcare Information at Your Fingertips with Fuse+ Apps

TTY and IVR: What You Need to Know

It’s critical for all people to be able to communicate with other. For non-hearing individuals ...

TTY and IVR: What You Need to Know

Managing Appointments Over the Phone with Healthcare IVR Applications

  Everything in healthcare evolves out of interactions between providers and patients. So, making and ...

Managing Appointments Over the Phone with Healthcare IVR Applications

5 Ways Pre-Built IVR Apps Transform Your Voice Channel

It can be difficult to get your voice channel just exactly perfect. It may seem ...

5 Ways Pre-Built IVR Apps Transform Your Voice Channel

Tracking Payment Success Rate in VoiceTrends

One of the big ideas behind VoiceTrends is that it’s not enough to simply know ...

Tracking Payment Success Rate in VoiceTrends

IVR and Audio Transcription: Find the Method That’s Right for You

Quantitative data makes the business world go ‘round and qualitative data provides the nuance and ...

IVR and Audio Transcription: Find the Method That’s Right for You

Making the Audio Flow in Your IVR Apps

It may seem like a minor detail but having audio that flows together well in ...

Making the Audio Flow in Your IVR Apps

Approaches to Effective Alpha-Numeric Input for your Voice Channel

To understand the issues related to alpha-numeric input and IVR, try to remember sending text ...

Approaches to Effective Alpha-Numeric Input for your Voice Channel

Bring Your Own Telecom: Is it Worth Doing?

The overwhelming majority of Plum customers use the telecom we provide as part of our ...

Bring Your Own Telecom: Is it Worth Doing?

Visa Verified: Plum Voice Secures a Listing on Visa’s Global Registry of Service Providers

Plum Voice has been at the vanguard of voice channel and IVR security for years. ...

Visa Verified: Plum Voice Secures a Listing on Visa’s Global Registry of Service Providers

What You Need to Know about Poor Call Quality

Nowadays we take for granted how easy it is to make a phone call. We ...

What You Need to Know about Poor Call Quality