New Year, New IVR? Four things to do to Improve your IVR and Customer Service in the New Year

Voice is the channel that people love to hate. Or, perhaps it’s more of a ...

New Year, New IVR? Four things to do to Improve your IVR and Customer Service in the New Year

AI: Is it Something You Want or Something You Need?

Why is it that everyone talks about hype cycles, but never about adoption, or implementation, ...

AI: Is it Something You Want or Something You Need?

The Path to Contact Center Automation First Starts With Manual Work

Let’s talk in business clichés for just a moment: If you had to pick the ...

The Path to Contact Center Automation First Starts With Manual Work

How to Cut Out the Manual Work of Managing Your Mobile or Remote Workforce

Businesses increasingly are shifting work to remote or mobile workforces and for good reason. Not ...

How to Cut Out the Manual Work of Managing Your Mobile or Remote Workforce

Actionable Uses for Conversational IVR-generated Data

Get More from Conversational IVR Conversational IVR is shaping up to be the next major ...

Actionable Uses for Conversational IVR-generated Data

Maintain a Steady Cash Flow with Outbound and Reminder Apps

Outbound reminders were once exclusively handled by call center agents working from a list of ...

Maintain a Steady Cash Flow with Outbound and Reminder Apps

How Your Contact Center Can Become the Key Driver of Customer Survey Responses

Well, we’re here, and it’s happening: Back in 2013, Walker Insights made the bold prediction ...

How Your Contact Center Can Become the Key Driver of Customer Survey Responses

IVR and CCPA: Easy Access to Digital Privacy Management

The California Consumer Privacy Act Data privacy and security is an ever-present concern in our ...

IVR and CCPA: Easy Access to Digital Privacy Management

How Your Business Can Hit the 90/10 Rule for Call Automation

Businesses love numbers, so it’s no surprise that historically a fair amount of energy has ...

How Your Business Can Hit the 90/10 Rule for Call Automation

Practice What You Preach: A Demonstrated Commitment to Customer Service

Here at Plum Voice, we talk a lot about how our IVR solutions can help ...

Practice What You Preach: A Demonstrated Commitment to Customer Service

How to Reduce the Cost of Outbound Calls

In the realm of the contact center, keeping down the cost of outbound calls is ...

How to Reduce the Cost of Outbound Calls

How to Get Continuous Customer Feedback at Scale

What Does This Even Mean? “At scale,”one of the more daunting phrases for any contact ...

How to Get Continuous Customer Feedback at Scale

The Rx for Medical Administration Headaches: Proactive Outbound Notifications

It can be tough to reconcile the ideal of medical care with the operational realities ...

The Rx for Medical Administration Headaches: Proactive Outbound Notifications

Eight Ways to Smooth Out Your Clunky Call Experience Before the Holidays Hit

While there’s plenty of singing about sleigh bells ringing during the holidays, businesses typically are ...

Eight Ways to Smooth Out Your Clunky Call Experience Before the Holidays Hit

How to Increase Your Payment Acceptance Rates by Phone

An important part of the customer experience is the payment process. Of course, you want ...

How to Increase Your Payment Acceptance Rates by Phone

The Internal Guide to Buying IVR Software

Whether you’re just starting your search for an interactive voice response (IVR) solution or are ...

The Internal Guide to Buying IVR Software

Here’s Every Authentication Technique Possible for Modern IVRs

We live in an age where a person’s entire life can be represented digitally. It ...

Here’s Every Authentication Technique Possible for Modern IVRs

Why IVR Automation Allows for More Secure Phone Payments

Data security. Without it, and without your systems unerringly maintaining it, your business could fail ...

Why IVR Automation Allows for More Secure Phone Payments

IVR: The Key to Efficient Payment Processing

Is the word “efficiency” so cliché these days that we’ve forgotten exactly what it means? ...

IVR: The Key to Efficient Payment Processing

How You Can Complete Transaction Calls in 90 Seconds or Less

Yes, we said it. Transaction calls are possible in 90 seconds or less. The secret lies in ...

How You Can Complete Transaction Calls in 90 Seconds or Less

Are You Overpaying to Process Transactions by Phone?

It’s a simple fact that no business survives without revenue coming in. While there are ...

Are You Overpaying to Process Transactions by Phone?

The Blacklist – Secure Your IVR from Unwanted Threats

There’s been a lot of chatter recently about robocalls and how annoying and bothersome they ...

The Blacklist – Secure Your IVR from Unwanted Threats

Discover How to Complete More Payments with Automated IVR Phone Payment Apps

Processing payments over the phone is a fast, efficient way for companies to handle the ...

Discover How to Complete More Payments with Automated IVR Phone Payment Apps