Perhaps the best word to describe how many customers feel about the voice self-service channel ...
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Perhaps the best word to describe how many customers feel about the voice self-service channel ...
The first hint of spring is in the air! And that means a customer service ...
The global interactive voice response market has a projected 7% CAGR through 2023, with revenues ...
In the wake of the 2020 Iowa Democratic caucus, it seems that no matter where ...
As anyone who works in healthcare knows, today’s patients want more than the basics of ...
Like they have in other industries, artificial intelligence and machine learning are truly disrupting the ...
Voice is the channel that people love to hate. Or, perhaps it’s more of a ...
Why is it that everyone talks about hype cycles, but never about adoption, or implementation, ...
Let’s talk in business clichés for just a moment: If you had to pick the ...
Businesses increasingly are shifting work to remote or mobile workforces and for good reason. Not ...
Get More from Conversational IVR Conversational IVR is shaping up to be the next major ...
Outbound reminders were once exclusively handled by call center agents working from a list of ...
Well, we’re here, and it’s happening: Back in 2013, Walker Insights made the bold prediction ...
The California Consumer Privacy Act Data privacy and security is an ever-present concern in our ...
Businesses love numbers, so it’s no surprise that historically a fair amount of energy has ...
Here at Plum Voice, we talk a lot about how our IVR solutions can help ...
In the realm of the contact center, keeping down the cost of outbound calls is ...
What Does This Even Mean? “At scale,”one of the more daunting phrases for any contact ...
It can be tough to reconcile the ideal of medical care with the operational realities ...
While there’s plenty of singing about sleigh bells ringing during the holidays, businesses typically are ...
An important part of the customer experience is the payment process. Of course, you want ...
Whether you’re just starting your search for an interactive voice response (IVR) solution or are ...
We live in an age where a person’s entire life can be represented digitally. It ...
Data security. Without it, and without your systems unerringly maintaining it, your business could fail ...
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| Fuse+ Visual Call-Flow Editor | Plum DEV Custom IVR Apps using VoiceXML | Plum Insight Survey Platform | |
|---|---|---|---|
| Cloud Based | |||
| Code Required | |||
| Pre-Built Apps | |||
| Includes VoiceTrends |
| Plum DEV Custom IVR Apps using VoiceXML | Fuse+ Visual Call-Flow Editor | Plum Insight Survey Platform | |
|---|---|---|---|
| Cloud Based | |||
| Code Required | |||
| Pre-Built Apps | |||
| Includes VoiceTrends |
| Plum Insight Survey Platform | Fuse+ Visual Call-Flow Editor | Plum DEV Custom IVR Apps using VoiceXML | |
|---|---|---|---|
| Cloud Based | |||
| Code Required | |||
| Pre-Built Apps | |||
| Includes VoiceTrends |
Still Have Questions? Let our experts help you figure out the right solution for your needs.
You must be a customer with an active support plan to open a ticket through this form. All fields must be filled out and your correct customer number must be provided. Once you submit your ticket, a Plum team member will contact you within one business day. For level 1 support, Please call 800-995-7586.
