PRICING

Plum Voice offers modernized IVR pricing to help companies of all sizes engage their customers with improved voice experiences.

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At Plum Voice, customers can choose from a suite of award-winning IVR and survey products, as well as industry-leading support. From the largest enterprises to the smallest startups, companies of all sizes will find a solution that fits their needs. Our reliable and scalable cloud products give customers the features and flexibility to get the job done right.

What Do I Get With Plum Voice?

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24-7 SUPPORT
Plum includes 24/7/365 support for all clients.

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GLOBAL REACH
Plum services phone numbers in 85 countries around the world.

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100% GUARANTEED UPTIME FOR ALL PRODUCTS
Rest easy knowing that we designed and optimized our custom, purpose-built cloud environment specifically for voice. Utilizing only tier one infrastructure, we guarantee 100% uptime and even write that guarantee into our SLAs.

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DEDICATED ACCOUNT MANAGEMENT
In addition to our sales and support experts, Plum assigns every client a dedicated account manager.

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TEXT-TO-SPEECH (TTS)
TTS is a VoiceXML feature that renders text as spoken word without the need to record anything.

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AUTOMATIC SPEECH RECOGNITION (ASR)
Enabling ASR allows end-users to simply speak their choices when they call in, instead of having to press buttons.

Do I Get Access to All Plum Voice Platforms?

Yes, below are all the platforms you will have access to.

PLUM FUSE+
An intuitive, visual call-flow editor and collaboration platform, Fuse combines ease-of-use with powerful features to enable anyone to manage automated communications without coding. Built on Plum’s secure cloud, there’s no need to set up infrastructure or maintain data centers. With granular permissions controls, Fuse is ideal for managing projects across teams with different roles and responsibilities.

PLUM DEV
A powerful VoiceXML development platform that gives developers direct access to Plum’s core IVR technology. Plum DEV lets users write custom code and deploy voice applications on Plum's secure cloud infrastructure.

PLUM INSIGHT
An omni-channel voice of the customer platform that simplifies the set-up of voice and mobile surveys to extend customer experience management programs into the contact center.

VOICETRENDS
VoiceTrends is an analytics toolkit, built-in to Plum’s cloud platform, designed specifically to measure the performance of voice applications built with Plum’s DEV, Fuse, and Insight products. VoiceTrends provides advanced analytics and reporting for a communications channel that historically suffers from a lack of data.

What Our Customers Are Saying

“Extremely reliable with high uptime.Great UI to build and manage IVR applications. Good analytics and reports that detail customer journey. Ease to manage phone number. ”

JOSH E., SOFTWARE DEVELOPER
FINANCIAL SERVICES COMPANY, 501-100 EMPLOYEES

“Overall, extremely pleased with Fuse. Along with being easy to use, it allows for a lot of flexibility, allowing for additional Javascript or VoiceXML if the standard data gathering/processing modules cannot accomplish a client's customized request. This has been a crucial factor for several of our implementations.”

PETE C., INTEGRATIONS ANALYST
FINANCIAL SERVICES COMPANY, 51-200 EMPLOYEES

“Plum has been a great business partner over the many years we have used them. Our needs started out small but over the years we have grown to using nearly 200,000 phone calls per month.”

RICH S., DIRECTOR OF ARCHITECTURE
COMPUTER SOFTWARE COMPANY, 501-1000 EMPLOYEES

74% of surveyed organizations realized value/ROI with Plum Voice in 3-6 months.

SOURCE: TECHVALIDATE SURVEY OF PLUM VOICE USERS

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