Plum Voice offers high-ROI pricing to help companies of all sizes modernize IVR and engage their customers with improved voice experiences.
Plum Voice allows customers to choose from a suite of intelligent virtual voice agents, or to customize solutions via an award-winning programmable voice platform that enables modernization of IVR, surveys, and payment processing. From the largest enterprises to the smallest startups, companies of all sizes benefit from Plum Voice solutions. Our reliable and scalable cloud products offer a wide range of features and flexibility to get the job done right, accompanied by industry-leading support.
What Do I Get With Plum Voice?
Plum includes 24/7/365 support for all clients.
Plum services phone numbers in 85 countries around the world.
100% GUARANTEED UPTIME FOR ALL PRODUCTS
Rest easy knowing that we designed and optimized our custom, purpose-built cloud environment specifically for voice. Utilizing only tier one infrastructure, we guarantee 100% uptime and even write that guarantee into our SLAs.
DEDICATED ACCOUNT MANAGEMENT
In addition to our sales and support experts, Plum assigns every client a dedicated account manager.
TTS is a VoiceXML feature that renders text as spoken word without the need to record anything.
AUTOMATIC SPEECH RECOGNITION (ASR)
Enabling ASR allows end-users to simply speak their choices when they call in, instead of having to press buttons.
Do I Get Access to All Plum Voice Platforms?
Yes, below are all the platforms you will have access to.
An intuitive, visual call-flow editor and collaboration platform, Fuse combines ease-of-use with powerful features to enable anyone to manage automated communications without coding. Built on Plum’s secure cloud, there’s no need to set up infrastructure or maintain data centers. With granular permissions controls, Fuse is ideal for managing projects across teams with different roles and responsibilities.
A powerful VoiceXML development platform that gives developers direct access to Plum’s core IVR technology. Plum DEV lets users write custom code and deploy voice applications on Plum's secure cloud infrastructure.
VoiceTrends is an analytics toolkit, built-in to Plum’s cloud platform, designed specifically to measure the performance of voice applications built with Plum’s DEV, Fuse, and Insight products. VoiceTrends provides advanced analytics and reporting for a communications channel that historically suffers from a lack of data.
What Our Customers Are Saying
“Plum has been a great business partner over the many years we have used them. Our needs started out small but over the years we have grown to using nearly 200,000 phone calls per month.”
RICH S., DIRECTOR OF ARCHITECTURE
COMPUTER SOFTWARE COMPANY, 501-1000 EMPLOYEES
“We selected the Fuse product for its ease of use as well as reliability. The setup is very intuitive and can be customized to your business's needs. We like that you can create your own testing environments and deploy immediately. The right tools really do make a difference.”
PETE C., INTEGRATIONS ANALYST
FINANCIAL SERVICES COMPANY, 51-200 EMPLOYEES
74% of surveyed organizations realized value/ROI with Plum Voice in 3-6 months.
SOURCE: TECHVALIDATE SURVEY OF PLUM VOICE USERS
“Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly.”
“Extremely reliable with high uptime. Great UI to build and manage IVR applications. Good analytics and reports that detail customer journey. Ease to manage phone number. ”
JOSH E., SOFTWARE DEVELOPER
FINANCIAL SERVICES COMPANY, 501-100 EMPLOYEES