Voice Automation Solutions
Collaborate with Plum Voice Developers
to Create Your Voice Solution
Making Installation and Deployment Easy
Plum Voice Professional Services team and developers work with you to modernize your existing interactive voice response (IVR) solution and take the steps to upgrade to intelligent voice agents (IVAs).
Working together, we will create a strategic installation and deployment plan with you that will enable a faster return on investment and bring impactful business results to your company.
Plum Voice designs, builds, deploys, and manages voice automation solutions and applications for businesses of all sizes across the world.
Since we work with different telephony carriers, we are able to acquire local phone numbers to help you stay connected with your customers.
In-House Professionals Bring Your Vision to Life
Our experienced, in-house professionals work on every stage of voice application development so you are supported throughout the integration process. These stages include:
Solutions that work for you need to be rooted in your processes. The team will work with you to understand your specific use case and requirements to design an application that meets your needs.
Our team can build and host your solution or provide consultation on how to implement features on your own. Put our experience and wealth of knowledge to work for you.
- Development of intelligent voice agents (IVAs)
Effective voice agents aren’t born, they’re built. Through a collaborative and iterative approach, we develop the IVA and help train it to perform to your needs.
- QA and Deployment
Development doesn’t happen in a vacuum. You’re included in the QA process to ensure your requirements are met. We’ll also coordinate with your team for any knowledge transfer or deployment requirements to ensure a smooth transition into production.
Gone are the days of consultants who cash your check and run. Whether you have questions or post-deployment issues, our Professional Services and Support teams work together closely to address your concerns.
Our expert Professional Services engineers not only care about your success in implementing and deploying the Plum Voice products, but they are also available as needed for troubleshooting and growth opportunities throughout the customer journey.
Plum Voice has a reputation of proven customer satisfaction that is unsurpassed in the industry. We work in collaboration with our customers from beginning to end of the engagement to:
- Design and document voice application requirements
- Build voice automation applications
- Rigorously test any apps before production deployment
- Provide any follow-up support needed
By being a partner with your team, we can together solve problems, find solutions and deliver on and above expectations. We believe in the power of us!
CUSTOM APPLICATION DEVELOPMENT
Plum Voice has designed and implemented communications applications across many industries. We assist in every aspect of the process from the creation of call scripts to implementation and data integration to help you create the solution that is right for your business.
VOICE UI OPTIMIZATION
Plum Voice Professional Services team assists customers with identifying and making changes for continuous improvement to their apps. This creates better user experiences and improves call automation rates.
MIGRATION TO THE CLOUD
Plum Voice Professional Services team creates comprehensive migration plans that mitigate risk and ensure a smooth transition from legacy systems to the cloud. Our focus is to eliminate downtime that could cost you money and negatively impact your business.
Plum Voice Professional Services team is a combination of dedicated professionals with a variety of technical talents who are ready to deliver and meet your needs. Our services include: training, development consulting, code review, professional voice talent and more.
OSG Sees a 90% Adoption of IVR Technology & 80% Reduction in Manual Labor
OSG teamed up with Plum Voice to build its IVR payment application. This allowed OSG to deploy a custom application, and the Fuse platform also made it quick and easy for the OSG team to clone and tweak IVR applications for new clients. After adding IVR payments, OSG saw a 90% adoption rate of the technology and an 80% reduction in manual labor.