IVR Professional Services
Realize the Full Value of Your IVR Investment
Plum experts work with you to build a strategic success plan for faster return on investment and more impactful business results with every deployment. Plum designs, builds, deploys and manages IVR systems and applications for businesses of all sizes across the world.
Our In-House Professionals Bring Your Vision to Life
Our experienced professionals work on every stage of IVR application development - from design to implementation to support. Our expert engineers providing professional services are the same engineers who designed the Plum Voice platform and have developed thousands of voice applications for companies big and small.
We work with companies to design and document their IVR application requirements; we build their application; we rigorously test it before production deployment and we provide any follow-up support our customers need. Plum has a lengthy track record of proven customer satisfaction that is unsurpassed in the industry.
CUSTOM APPLICATION DEVELOPMENT
Plum has designed and implemented thousands of communications applications across a multitude of industries, assisting in every aspect of the process from the creation of call scripts to implementation and data integration.
VOICE UI OPTIMIZATION
Plum assists customers with continuous improvement to create better user experiences and improve call automation rates.
MIGRATION TO THE CLOUD
Plum creates comprehensive migration plans that mitigate risk and ensure a smooth transition from legacy systems to the cloud.
Plum’s professional services team provides training, development consulting, code review, professional voice talent, and a dedicated team ready to deliver and meet your needs.
OSG Uses Plum Professional Services, Sees 90% Adoption of IVR Technology
OSG, a leading provider of omni-channel billing and payment solutions, customer engagement and critical customer communication management, sought to enhance its robust digital offerings by providing an IVR solution. OSG teamed up with Plum Voice to build its IVR payment application. After adding IVR payments, OSG saw a 90% adoption rate of the technology and an 80% reduction in manual labor.