Webinars From Plum Voice
Our knowledgable subject experts share their experiences with you in our webinars.
Protecting Sensitive Customer Data in the New Remote Agent Environment
Just as security is a priority in the traditional contact center environment, the same applies to remote work. The questions around how companies are protecting sensitive information and meeting PCI-DSS compliance requirements are at the top of every security agenda list.
Planning for PCI Compliance: How to De-Scope Your Contact Center
SecureAssistant is a new offering that descopes the contact center from PCI-DSS requirements while optimizing consumer satisfaction. In this webinar, we will discuss how to easily take payment details out of the hands of your live agents and reveal insights from the latest Forrester research on secure payment technology.
When Customers Call, Will Your IVR Be Ready?
Too often, poorly designed IVRs cause a bottleneck in the customer journey resulting in bad customer experiences. In this webinar, you will learn how to offer an IVR experience that drives optimal customer journeys that increase efficiency and deliver better business results.
Untapped Opportunities: What You Should Know About IVR
It isn’t a surprise that recent data shows 83% would avoid a company after a poor experience with an interactive voice response. In this webinar, you will learn how to easily create IVR voice applications without coding, use data to gain a better understanding of how end-users interact with your voice application, and more.