Most of the time, companies throw IVR into a tech stack as an afterthought. It’s next to impossible to customize and frustrates customers more than it helps them. Plum DEV is different: it is a programmable cloud communications platform that allows you to build custom apps to automate complex tasks and processes over the phone.
Plum DEV delivers extensive security features and is compliant with PCI-DSS (level 1), HIPAA, and SOC2 standards. DEV apps ensure that customer data for financial transactions or sensitive patient medical information is always safe. DEV also supports voice biometrics to protect customers at the account level.
DEV offers a several options for accepting caller speech and playing back system audio. Tap into DEV’s artificial intelligence offerings, which uses natural language processing to identify caller intent based on their actual speech and directs their call accordingly. Or choose from a variety of automatic speech recognition and text-to-speech options for more traditional interactions.