Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
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What is IVR?
What is cPaaS?
What is VoiceXML?
Plum DEV
Power Virtual Agents on our VXML Platform with APIs
VXML Developer Platform
Plum DEV is a VXML platform that enables developers to build interactive voice response systems (IVR), virtual agents (IVAs) and conversational AI solutions by generating their own code. DEV also supports dynamic multi-channel messaging applications that utilize voice, SMS and other channels.
Use Any Language and Extend with Any Libraries
Plum Voice’s best-in-class voice technologies are based on VoiceXML (VXML) and related APIs. The combination enables developers to script their own code for voice applications using any language they’re comfortable with to generate the files.
Developers can write in plain text, or use PHP, Python, C#, etc. Since developers can leverage any of these languages, they can also use any libraries or frameworks to build and extend their applications. For example, this might be a payment processing API or CRM.
Developers Trust Plum Voice
DEV has been used by thousands of developers to create mission-critical communication applications and virtual agents. Plum DEV Features
PROVEN FOR MULTI-TENANT COMMERCIAL APPLICATIONS
Plum Voice has more than a decade of experience supporting developers of multi-tenant applications with adding voice features and can help you build for commercialization.
TWO-WAY SMS
Utilize both inbound and outbound SMS messaging to engage with customers in a fast, effective way.
ANALYTICS
VoiceTrends, a data and analytics toolkit is built into the Plum Voice platform, giving you actionable data on all your voice apps.
RELIABLE, SCALABLE, SECURE CLOUD
Plum Voice’s platform is built on a fault-tolerant and scalable cloud architecture which eliminates on-site hardware and support. It is delivered over a Tier 1 telecom infrastructure with built-in redundancy and designed for 99.9% uptime of your voice applications.
COMPLEX VOICE APPLICATIONS
A wide range of communications features are available with platform subscription, including automatic speech recognition (ASR), artificial intelligence (AI)/ natural language processing (NLP) and text-to-speech (TTS) engines, call recording, transcription, voicemail detection and unlimited user accounts.
TECHNICAL SUPPORT
Technical support and account management are included with a Plum Voice subscription to ensure customer success throughout their lifecycle.
Security Standards
