Complete Control for Developing Custom IVR Applications

Plum DEV is a programmable cloud platform designed for developers that allows you to build custom IVR applications to automate complex tasks over the phone.

You don’t have to subject your customers to the rigid, stock IVR that companies toss into their communications suites as an afterthought. Plum DEV is an IVR application development tool that gives you granular control over your IVR application(s) so you can deliver great customer experiences every time, on every call.

Using VoiceXML and JavaScript, Plum DEV lets you use familiar code bases to build custom applications that can handle complex processes over the phone, all for much less than live agents.

Rich Features

Rich Features

A wide range of communications features available with platform subscription, including automatic speech recognition (ASR), AI/NLP and text-to-speech (TTS) engines, call recording, transcription, voice biometrics, voicemail detection, and unlimited user accounts.

APIs

Connect. Integrate. Dominate. DEV APIs enable IVR apps to work with your other systems.

Two-Way SMS

Two-Way SMS

Utilize both inbound and outbound SMS messaging to engage with customers in a fast, effective way.

Next Generation Tools

Next Generation Tools

AI-powered natural language processing (NLP) gets callers to information faster, improving overall customer experiences.

Analytics

Analytics

VoiceTrends, a data and analytics toolkit designed specifically for IVR, is built into the DEV platform, giving you actionable data on all your voice apps.

Reliable Cloud IVR

Reliable Cloud IVR

Plum Voice guarantees 100% uptime for our custom cloud environment that is designed specifically for voice applications. There’s nothing to maintain; it just works.

Security

Unmatched security for IVR includes PCI-DSS (level 1), HIPAA, SOC2, Visa & Mastercard Verified, and Cyber Essentials certifications.

“The Plum DEV platform is easy to implement and it will save costs if you have a lot of calls coming in. It’s a benefit for customers, too.”

Norman Ehiorobo
PSN President and CTO

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