Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
Financial Services
Healthcare
Insurance
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What is IVR?
What is cPaaS?
What is VoiceXML?Plum DEV
The Leading Programmable Platform for Conversational IVR and Voice Apps
Plum DEV is a developer platform that allows you to build dynamic virtual voice agents, IVA, modernized IVR, and dynamic multi-channel messaging applications that leverage voice, SMS, and other text channels. DEV has been used by thousands of developers to program scalable, mission-critical solutions.
Developer’s Direct Line to Better Voice Apps
Our best-in-class voice technologies and related APIs enable voice applications that modernize interactive voice response (IVR), call routing, and messaging.
The Features and APIs You Need, Without the Hassles
A proven and flexible development environment for building scalable, mission-critical communication applications and virtual voice agents.
PROVEN FOR MULTI-TENANT COMMERCIAL APPLICATIONS
Plum has more than a decade of experience supporting developers of multi-tenant applications. If you are planning to add voice features to an existing business process solution, we can help you build for commercialization.
TWO-WAY SMS
Utilize both inbound and outbound SMS messaging to engage with customers in a fast, effective way.
ANALYTICS
VoiceTrends, a data and analytics toolkit is built into the DEV platform, giving you actionable data on all your voice apps.
RELIABLE, SCALABLE, SECURE CLOUD
Plum Voice warranties consistent uptime for our secure, standards-compliant, scalable cloud environment, as it is designed specifically for the high demands of AI-powered voice applications. There’s nothing to maintain; it just works.
COMPLEX VOICE APPLICATIONS
A wide range of communications features available with platform subscription, including automatic speech recognition (ASR), artificial intelligence (AI)/natural language processing (NLP) and text-to-speech (TTS) engines, call recording, transcription, voicemail detection, and unlimited user accounts.
SUPPORT
Unmatched technical support and account management throughout your company’s lifecycle to ensure customer success and growth, all included with your subscription.
Security
Robust security portfolio that includes PCI-DSS (level 1), HIPAA, SOC2, Visa & Mastercard Verified, and Cyber Essentials certifications to ensure caller data is always secure.
Start Building Solutions
Join the Plum DEV community and discover the power and flexibility of the Plum DEV platform for building voice applications.