Fuse - Low-Code Programmable GUI Environment
Chat - Omni-channel communication with chatbots
Conversational AI - Understand caller intent
DEV - Programmable voice platform for dynamic, complex, and secure apps
Insight - Omni-channel survey creator
Message - Enterprise-Level SMS Campaign Management Platform
Professional Services - Accelerate deployment for rapid ROI
SecureAssistant - Agent-present virtual voice assistant for secure payments
VoiceTrends - Analytics for voice applications
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Remote Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Payments - Process secure customer payments over the phone
Surveys - Build voice surveys in minutes
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Voice Automation Solutions
Plum DEV
VXML Developer Platform
Build an IVR System and CPaaS Solutions with Your own Code
VXML Developer Tool
Plum DEV is a VoiceXML (VXML) tool that enables developers to build interactive voice response systems (IVR), virtual agents and conversational AI solutions by generating their own code. DEV also supports dynamic multi-channel messaging applications that utilize voice, SMS and other channels.
Code with Any Language and Extend with Any Library
Plum Voice’s best-in-class voice technologies are based on VXML and related APIs. This combination enables developers to script their own code for voice applications using the coding language - plain text, PHP, Python, C#, Node, etc. - that they’re most comfortable with to generate the files.
Since developers can leverage any of these languages, they can also use any library or framework to build and extend their applications. For example, they might use a payment processing API or customer relationship management tool.
Developers Trust Plum Voice
DEV has been used by thousands of developers to create mission-critical communication applications and virtual agents.
Plum DEV Features
PROVEN FOR MULTI-TENANT COMMERCIAL APPLICATIONS
Plum Voice has more than a decade of experience supporting developers of multi-tenant applications with adding voice features and can help you build for commercialization.
TWO-WAY SMS
Utilize both inbound and outbound SMS messaging to engage with customers in a fast, effective way.
ANALYTICS
VoiceTrends, a data and analytics toolkit, is built into the Plum Voice platform, giving you actionable data on all your voice apps.
RELIABLE, SCALABLE, SECURE CLOUD
Plum Voice’s platform is built on a fault-tolerant and scalable cloud architecture which eliminates on-site hardware and support. It is delivered over a Tier 1 telecom infrastructure with built-in redundancy and designed for 99.9% uptime of your voice applications.
COMPLEX VOICE APPLICATIONS
A wide range of communications features are available with platform subscription, including automatic speech recognition (ASR), artificial intelligence (AI)/ natural language processing (NLP) and text-to-speech (TTS) engines, call recording, transcription and voicemail detection.
TECHNICAL SUPPORT
Technical support and account management are included with a Plum Voice subscription to ensure customer success throughout their lifecycle.
AI Fusion simplifies voice processing by accessing multiple leading AI engines such as Nuance, Google, Amazon and IBM to interpret each spoken request. The results are then combined to provide a more accurate and comprehensive understanding of the user's needs.
Security Standards
