Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
Plum DEV - Programmable voice platform for dynamic, complex, and secure apps
Plum Fuse+ - Programmable GUI environment that enables team collaboration for voice apps
Plum Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
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Insurance
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Overview
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What is IVR?
What is cPaaS?
What is VoiceXML?Plum DEV
The Leading Programmable Platform for Conversational IVR and Voice Apps
Plum DEV is a programmable cloud platform that allows you to build dynamic voice and messaging applications to automate voice-based dialogs. DEV has been used by thousands of developers to program scalable, mission-critical solutions.
Developer’s Direct Line to Better Voice Apps
Our best-in-class voice technologies and related APIs enable voice applications that improve upon legacy interactive voice response (IVR), call routing, and messaging.
The Features and APIs You Need, Without the Hassles
A proven and flexible development environment for building scalable, mission-critical communication applications.
PROVEN FOR MULTI-TENANT COMMERCIAL APPLICATIONS
Plum has more than a decade of experience supporting developers of multi-tenant applications. If you are planning to add voice features to an existing business process solution, we can help you build for commercialization.
TWO-WAY SMS
Utilize both inbound and outbound SMS messaging to engage with customers in a fast, effective way.
ANALYTICS
VoiceTrends, a data and analytics toolkit designed specifically for IVR, is built into the DEV platform, giving you actionable data on all your voice apps.
RELIABLE, SCALABLE, SECURE CLOUD
Plum Voice guarantees 100% uptime for our secure and scalable cloud environment that is designed specifically for voice applications. There’s nothing to maintain; it just works.
COMPLEX VOICE APPLICATIONS
A wide range of communications features available with platform subscription, including automatic speech recognition (ASR), artificial intelligence (AI)/natural language processing (NLP) and text-to-speech (TTS) engines, call recording, transcription, voicemail detection, and unlimited user accounts.
SUPPORT
Unmatched technical support and account management throughout your company’s lifecycle to ensure customer success and growth, all included with your subscription.
Security
Robust security portfolio that includes PCI-DSS (level 1), HIPAA, SOC2, Visa & Mastercard Verified, and Cyber Essentials certifications to ensure caller data is always secure.
Start Building Solutions
Join the Plum DEV community and discover the power and flexibility of the Plum DEV platform for building voice applications.