You don’t have to subject your customers to the rigid, stock IVR that companies toss into their communications suites as an afterthought. Plum DEV is an IVR application development tool that gives you granular control over your IVR application(s) so you can deliver great customer experiences every time, on every call.
83% of surveyed organizations rated Plum’s reliability as best-in-class versus competitors
A wide range of communications features available with platform subscription, including automatic speech recognition (ASR), AI/NLP and text-to-speech (TTS) engines, call recording, transcription, voice biometrics, voicemail detection, and unlimited user accounts.
Connect. Integrate. Dominate. DEV APIs enable IVR apps to work with your other systems.
Utilize both inbound and outbound SMS messaging to engage with customers in a fast, effective way.
AI-powered natural language processing (NLP) gets callers to information faster, improving overall customer experiences.
VoiceTrends, a data and analytics toolkit designed specifically for IVR, is built into the DEV platform, giving you actionable data on all your voice apps.
Plum Voice guarantees 100% uptime for our custom cloud environment that is designed specifically for voice applications. There’s nothing to maintain; it just works.