Fuse - Low-Code Programmable GUI Environment
Chat - Omni-channel communication with chatbots
Conversational AI - Understand caller intent
DEV - Programmable voice platform for dynamic, complex, and secure apps
Insight - Omni-channel survey creator
Message - Enterprise-Level SMS Campaign Management Platform
Professional Services - Accelerate deployment for rapid ROI
SecureAssistant - Agent-present virtual voice assistant for secure payments
VoiceTrends - Analytics for voice applications
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Notifications & Reminders - Leverage voice dialogs and SMS
Payments - Process secure customer payments over the phone
Remote Workforce Reporting - Automate timekeeping processes
Surveys - Build voice surveys in minutes
Banking & Financial Services - Account access with security
Government - Automate Compliance Notifications & Payments
Healthcare - Automate patient communications
Insurance - Account access for agents & policyholders
Prepaid Cards - Card management & support
Technology & SaaS - Expanded voice and conversation AI capabilties
Utilities - Automated notifications & communications
Support & Docs
White Papers
Case Studies
Videos
Webinars
Security & ComplianceVoice Automation Solutions
Account Inquiries & FAQs
Omnichannel Self-Service Applications
Find Answers with Self-Service Applications
Customers want answers fast. They don't want to wait on hold for a live agent, or worse yet, talk to an agent who ineffectively or can't answer their questions. Customers need the correct information with sufficient details in their preferred format during their first contact. They want to be able to find the answers they need easily and quickly on their own time, and self-service options are an ideal solution. That's it!
Benefits of Integrating Self-Service into a Contact Center
ON-DEMAND AVAILABILITY
Give customers 24/7 direct access to their information to minimize live agents handling common inquiries.
API INTEGRATIONS
Integrate thousands of applications from accredited vendors into the Plum Voice Platform with APIs.
SCALABLE PLATFORM
Scale automatically to handle an increase or decrease in call volume from natural growth or call spikes.
Process self-service requests more securely,
quickly and efficiently.
Build an IVR Application Today
Plum Voice makes it simple to build voice-automated applications, including interactive voice response (IVR) systems, on a secure and scalable platform with the Plum Fuse tool and pre-built templates. Here's an abbreviated example of an account inquiry template:
Build Self-Service Solutions with Plum Voice
Developers can build & deploy a custom solution in days, not weeks!
- Plum DEV and Plum Fuse tools complement and support each other - code in VXML and then manage with a low-code GUI tool - for an agile and flexible experience.
- Prebuilt application templates are available in the Fuse Template Center.
- Connect thousands of data sources through APIs to provide real-time information.
- Plum Chat (chatbot tool) and Plum Message (enterprise-level campaign management platform) enable you to communicate with customers more efficiently and effectively.
- Our Professional Services team can assist throughout the entire development process.
Fuse
Templates
- 2 Factor Authentication
- Account Inquiry (including Dialogflow or ASR Enabled)
- ZIP Routing (Get City and State from ZIP)
- FAQ - Store (DTMF)
- Lookup OrderLookup Package
- Multi-Language
- Order Pickup - Notify Store (BOPIS)
- Outbound Notification - (Order Confirmation or Order Pickup)
- Service Check
- Store Locator
EASY API INTEGRATIONS ■ REAL-TIME INFORMATION ■ ON-DEMAND AVAILABILITY ■ SCALABILITY ■ SECURE PLATFORM
5 Benefits of Using Plum Voice Tools
Why use the Plum Voice toolkit that lives on a secure and scalable platform?
- First Call Resolution
- Become More Efficient
- Task Your Staff Effectively
- Reduce Operational Costs & Increase ROI
- Secure and Agile Cloud Platform