When customers call a company, most of the time it’s to get information of some sort. If they can’t get that information in a timely fashion, then they get frustrated with your customer service and may even opt for a competitor rather than deal with unsatisfactory customer experiences.
Using a pre-built Account Inquiry application, you can connect your customers with information from your business databases right over the phone. This can include information requests like checking account balances, claims statuses, patient information, and much more. These are the types of rote interactions that don’t require a live agent so automating these call types improves customer service efficiency and effectiveness all while allowing your business to handle more customer inquiries. It also delivers a better customer experience because callers get the information they need while spending less time on the phone.
We used over a decade worth of data to optimize our app for a great customer experience. The Account Inquiry app ensures that every call is fast and provides the most accurate, up-to-date information.
When agents spend time on rote inquiries they have less time for complex customer issues. Shift your common call types to IVR and free up agents to provide high-touch service.
Always on and available, the account inquiry app offers 24/7 access to customer information. With no internet connection necessary, customers can call from anywhere and get the information they need.
Don’t limit the type or scope of information available to customers. APIs let you connect your voice apps to any database, ensuring critical information is only a quick call away.
Prepaid card company EML uses Plum apps to handle routine customer inquiries. Discover how the company uses automation to achieve 85% call containment and high customer satisfaction.