Voice Automation Solutions

Automate Inquiries & FAQs

Answered by Virtual Voice Agents

Account Inquiries & FAQs

Give Customers What They Want

When customers call your business, they’re looking for answers or more detailed information. It’s your employees responsibility to provide that information in a clear, concise and timely manner. If callers get frustrated with the response they receive, or long hold times, they may be motivated to switch to a competitor.

By automating frequently asked questions (FAQs) and simple tasks over the phone, you can enable your customers to quickly get the information they want.

Intelligent virtual agents (IVAs) can effectively respond to customers seeking account information, also known as account inquiries, over the phone. IVAs can securely connect to your business databases to search for, and respond with, account information like checking account balances, claims status, patient information, etc.


Upgrade Legacy IVR Systems to the Cloud

You can deliver a better customer experience by upgrading legacy IVR applications to the cloud which gives you more flexibility and scalability. Moving to the cloud with an automated voice solution provider like Plum Voice also gives you more control over the security of your system with automatic pushes for updates and the knowledge that we have met rigorous audits to achieve PCI-DSS, SOC2, and HIPAA compliance. Your business’ focus on security will let your customers know that you do have their best interest in mind.

Process repetitive requests more securely, quickly and efficiently with IVAs to improve customer satisfaction.

Plum Voice products have direct access to connected backend databases which reduces the need for live agents to handle common inquiries.

Integrate voice self-service applications with backend databases to give callers 24/7 access to their information about their account, order, delivery information, etc.

direct access to connected backend databases, so there is no need for agents to handle common inquiries.

Plum Voice’s cloud platform is designed to scale automatically to handle call volume increases from either natural growth or call spikes. Coupled with a 99.9% uptime guarantee, your business is covered to process payments, account inquiries and other requests at any time.