Fuse - Low-Code Programmable GUI Environment
Chat - Omni-channel communication with chatbots
Conversational AI - Understand caller intent
DEV - Programmable voice platform for dynamic, complex, and secure apps
Insight - Omni-channel survey creator
Message - Enterprise-Level SMS Campaign Management Platform
Professional Services - Accelerate deployment for rapid ROI
SecureAssistant - Agent-present virtual voice assistant for secure payments
VoiceTrends - Analytics for voice applications
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Payments - Process secure customer payments over the phone
Surveys - Build voice surveys in minutes
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Account Inquiries & FAQs
Give Customers What They Want
When customers call your business, they’re looking for answers or more detailed information. It’s your employees responsibility to provide that information in a clear, concise and timely manner. If callers get frustrated with the response they receive, or long hold times, they may be motivated to switch to a competitor.
By automating frequently asked questions (FAQs) and simple tasks over the phone, you can enable your customers to quickly get the information they want.
Intelligent virtual agents (IVAs) can effectively respond to customers seeking account information, also known as account inquiries, over the phone. IVAs can securely connect to your business databases to search for, and respond with, account information like checking account balances, claims status, patient information, etc.
Upgrade Legacy IVR Systems to the Cloud
You can deliver a better customer experience by upgrading legacy IVR applications to the cloud which gives you more flexibility and scalability. Moving to the cloud with an automated voice solution provider like Plum Voice also gives you more control over the security of your system with automatic pushes for updates and the knowledge that we have met rigorous audits to achieve PCI-DSS, SOC2, and HIPAA compliance. Your business’ focus on security will let your customers know that you do have their best interest in mind.
Process repetitive requests more securely, quickly and efficiently with IVAs to improve customer satisfaction.
EASY API INTEGRATIONS
Plum Voice products have direct access to connected backend databases which reduces the need for live agents to handle common inquiries.
REAL-TIME INFORMATION
Integrate voice self-service applications with backend databases to give callers 24/7 access to their information about their account, order, delivery information, etc.
ON-DEMAND AVAILABILITY
direct access to connected backend databases, so there is no need for agents to handle common inquiries.
SCALABILITY
Plum Voice’s cloud platform is designed to scale automatically to handle call volume increases from either natural growth or call spikes. Coupled with a 99.9% uptime guarantee, your business is covered to process payments, account inquiries and other requests at any time.