Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
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What is IVR?
What is cPaaS?
What is VoiceXML?Plum Voice Virtual Agent Platform
Balance High Voice Automation with High Customer Satisfaction
Improve upon traditional IVR and agent work flows with virtual voice agents that are always ready, consistently engaging, quick, and even proactive in their outreach.
Implement an engaging scalable, secure, and efficient conversational virtual voice agent solution to reduce costs and improve customer satisfaction
Plum’s voice products cater to a variety of communications needs, improving traditional IVR systems with intelligent virtual agents and conversational AI applications. We cater to a variety of stakeholders: in-house developers or engineers who code, tech savvy personnel that can drag-and-drop, or managers who want to outsource and monitor solution development. Our development platforms and services are designed to match your needs when creating your virtual agents.
Enjoy the unmatched power and flexibility of Plum’s secure, cloud communications platform to enable applications that automate contact center and business processes, increase efficiency, and deliver insights that improve customer service.
Plum Fuse
Plum Fuse is an intuitive drag-and-drop tool that allows anyone on your team to create and manage virtual voice agents and IVR applications.
Plum DEV
Plum DEV is a developer platform that allows you to build dynamic virtual voice agents, IVA, modernized IVR, and dynamic omni channel messaging applications that leverage voice, SMS, and other text channels.
Plum SecureAssistant
SecureAssistant is a PCI-compliant virtual voice agent that can be conferenced into calls to accept and mask sensitive payment details while the live agent remains on the line to maintain a cohesive consumer experience.
Plum Insight
Extend Voice of the Customer programs into the contact center with Plum’s Insight platform. Omni-channel communications facilitate customer surveys anywhere and robust reporting eases data analysis.
VoiceTrends
VoiceTrends is an analytics toolkit built specifically for voice applications. It provides advanced usage and performance analytics and robust reporting, allowing businesses to monitor, optimize, and improve communications applications.