Cloud Communications Platforms that Streamline Customer Engagement

Enhance customer experiences with reliable and secure automated customer self-service

Most companies limit automation
to simply routing calls.

This frequently causes frustration because callers can spend more time navigating menus then they spend receiving help.

Our communications platforms have the tools and features to transform your customer engagement from a traffic light into a vital team
member that processes payments, sends personalized messages, and more.

Discover the platform that fits your needs and start getting more out of your communications channel.

Cloud IVR

Plum’s cloud IVR is always updated and never outdated. There’s no hardware to buy or manage. Get the reliability
you want and the security you need (HIPAA, PCI-DSS, SOC2, Cyber Essentials, Visa Verified)

Choose the platform that’s right for your company.

Fuse+

An intuitive, visual development environment, Fuse+ gives you the choice of using pre-built applications or building your own, all without the need to code.

Plum Fuse

Plum DEV

Developers who want to code their own apps can do so with Plum DEV. Unleash the power of VoiceXML and two-way SMS to create custom apps without limitations.

Plum DEV

VoiceTrends

VoiceTrends is Plum’s exclusive analytics toolkit and it is built-in to our products. It gives you actionable data about your apps so you can understand the customer journey and make continuous improvement.

VoiceTrends

Plum Insight

Extend Voice of the Customer programs into the contact center. Plum Insight enables customer surveys over the phone and gives you data and reporting you need to gauge customer experiences.

Plum Insight