Plum Voice IVR Developer Platforms
Balance High Voice Automation with High Customer Satisfaction
Plum's voice platforms enable modern and robust applications ranging from dynamic IVR apps to conversational AI agents for the voice channel.
Programmable Voice Platforms that meet a
Variety of Needs
Plum’s voice communications products cater to a variety of IVR and conversational AI application needs. And we cater to a variety of stakeholders: in-house developers or engineers who code, tech savvy personnel that can drag-and-drop, or managers who want to outsource and monitor solution development. Our development platforms and services are designed to match your needs.
Enjoy the unmatched power and flexibility of Plum’s secure, cloud communications platform to enable applications that automate contact center and business processes, increase efficiency, and deliver insights that improve customer service.
Unmatched security, streamlined application development, and easy lifecycle management make Fuse, Plum's intuitive, visual call-flow editor, the best way to create powerful communications applications, all without writing a line of code.
The Plum DEV platform lets developers leverage standards-compliant VoiceXML code, enabling dynamic applications that facilitate error management to maximize automation and customer satisfaction.
SecureAssistant is a PCI-compliant virtual assistant that can be conferenced into calls to accept and mask sensitive payment details while the agent remains on the line to maintain a cohesive consumer experience.
Extend Voice of the Customer programs into the contact center with Plum’s Insight platform. Omni-channel communications facilitate customer surveys anywhere and robust reporting eases data analysis.
VoiceTrends is an analytics toolkit built specifically for voice applications. It provides advanced usage and performance analytics and robust reporting, allowing businesses to monitor, optimize, and improve communications applications.