Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
Plum DEV - Programmable voice platform for dynamic, complex, and secure apps
Plum Fuse+ - Programmable GUI environment that enables team collaboration for voice apps
Plum Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
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What is IVR?
What is cPaaS?
What is VoiceXML?Plum Voice IVR Developer Platforms
Balance High Voice Automation with High Customer Satisfaction
Plum's cloud communications platform simplifies IVR application development for customer service.
An IVR Developer Platform for Every Need
Plum’s voice communications products cater to every IVR development need. For in-house developers or engineers who code, tech savvy personnel that can drag-and-drop, or companies that simply want to outsource app development to Plum’s experts, our development platforms and services match your resources.
Enjoy the unmatched power and flexibility of Plum’s secure, cloud communications platform to enable applications that automate contact center and business processes, increase efficiency, and deliver insights that improve customer service.
Plum Fuse+
Unmatched security, streamlined application development, and easy lifecycle management make Fuse+, Plum's intuitive, visual call-flow editor, the best way to create powerful communications applications, all without writing a line of code.
Plum DEV
The Plum DEV platform lets developers code in VoiceXML, allowing for complete control when building powerful and flexible applications that automate frequent communications.
Plum Insight
Extend Voice of the Customer programs into the contact center with Plum’s Insight platform. Omni-channel communications facilitate customer surveys anywhere and robust reporting eases data analysis.
VoiceTrends
VoiceTrends is an analytics toolkit built specifically for voice applications. It provides advanced usage and performance analytics and robust reporting, allowing businesses to monitor, optimize, and improve communications applications.