Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
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What is IVR?
What is cPaaS?
What is VoiceXML?Plum Voice IVR Developer Platforms
Balance High Voice Automation with High Customer Satisfaction
Plum's voice platforms enable modern and robust applications ranging from dynamic IVR apps to conversational AI agents for the voice channel.
Programmable Voice Platforms that meet a
Variety of Needs
Plum’s voice communications products cater to a variety of IVR and conversational AI application needs. And we cater to a variety of stakeholders: in-house developers or engineers who code, tech savvy personnel that can drag-and-drop, or managers who want to outsource and monitor solution development. Our development platforms and services are designed to match your needs.
Enjoy the unmatched power and flexibility of Plum’s secure, cloud communications platform to enable applications that automate contact center and business processes, increase efficiency, and deliver insights that improve customer service.
Plum Fuse
Unmatched security, streamlined application development, and easy lifecycle management make Fuse, Plum's intuitive, visual call-flow editor, the best way to create powerful communications applications, all without writing a line of code.
Plum DEV
The Plum DEV platform lets developers leverage standards-compliant VoiceXML code, enabling dynamic applications that facilitate error management to maximize automation and customer satisfaction.
Plum SecureAssistant
SecureAssistant is a PCI-compliant virtual assistant that can be conferenced into calls to accept and mask sensitive payment details while the agent remains on the line to maintain a cohesive consumer experience.
Plum Insight
Extend Voice of the Customer programs into the contact center with Plum’s Insight platform. Omni-channel communications facilitate customer surveys anywhere and robust reporting eases data analysis.
VoiceTrends
VoiceTrends is an analytics toolkit built specifically for voice applications. It provides advanced usage and performance analytics and robust reporting, allowing businesses to monitor, optimize, and improve communications applications.