Voice Automation Solutions

Build IVR and Virtual Agent Solutions

with Intuitive Tools on a Secure Platform

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Simple and Efficient Virtual Agents

The goal is simple. Make your business more accessible and responsive to customers’ needs  while improving productivity. It’s simple and easy with products and services from Plum Voice.

With the implementation of interactive voice response systems (IVR), virtual agents (IVAs) and conversational AI solutions, your business can respond faster to frequently asked questions,check their bank balances, activate cards or even take payments via telephone. And, that’s just the beginning of what voice automation can do for a business!

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Reduce Costs and Improve Customer Satisfaction

Plum Voice offers an array of products to aid businesses in building virtual agents and improving traditional IVR technology. By utilizing modern voice automation solutions, business owners can save time and money by creating more efficient and consistent customer interactions and automating simple, repetitive tasks.

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Scalable IVR Systems on a Secure AI-Enabled Platform

With Plum Voice’s cloud platform, developers can choose between Plum DEV to render VXML code, or Plum Fuse low-code tool that is quick and easy to use with drag and drop capability. Both tools include VoiceTrends to track performance analytics and reporting to maintain and maximize their use through real-time information. Add Plum SecureAssistant or Plum Insight to the package, and you have secure payment and survey options to better support customer experience programs.

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Plum Fuse

Plum Fuse is an intuitive drag-and-drop tool that allows anyone on your team to create and manage virtual voice agents and IVR applications.

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Plum DEV

Plum DEV is a developer platform that allows you to build dynamic virtual voice agents, IVA, modernized IVR, and dynamic omni channel messaging applications that leverage voice, SMS, and other text channels.

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Plum SecureAssistant

SecureAssistant is a PCI-compliant virtual voice agent that can be conferenced into calls to accept and mask sensitive payment details while the live agent remains on the line to maintain a cohesive consumer experience.

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Plum Insight

Extend Voice of the Customer programs into the contact center with Plum’s Insight platform. Omni-channel communications facilitate customer surveys anywhere and robust reporting eases data analysis.

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VoiceTrends

VoiceTrends is an analytics toolkit built specifically for voice applications. It provides advanced usage and performance analytics and robust reporting, allowing businesses to monitor, optimize, and improve communications applications.

Accredited Vendors

Here are a few of the accredited vendors with API integrations that incorporate into the Plum Voice Platform:

CRM

zendesk
salesforce
adp

Messaging

sendgrid
twilio
Telnyx
Bandwidth

Cloud Services

IBM-Watson
dialogflow
amazon-lex
amazon-s3
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