Fuse - Low-Code Programmable GUI Environment
Chat - Omni-channel communication with chatbots
Conversational AI - Understand caller intent
DEV - Programmable voice platform for dynamic, complex, and secure apps
Insight - Omni-channel survey creator
Message - Enterprise-Level SMS Campaign Management Platform
Professional Services - Accelerate deployment for rapid ROI
SecureAssistant - Agent-present virtual voice assistant for secure payments
VoiceTrends - Analytics for voice applications
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Payments - Process secure customer payments over the phone
Surveys - Build voice surveys in minutes
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with Intuitive Tools on a Secure Platform
Safe, Simple & Efficient Applications
The goal is simple. Make your business more accessible and responsive to customers’ needs while improving productivity. It’s simple and easy with products and services from Plum Voice.
With the implementation of interactive voice response systems (IVR), virtual agents, conversational AI, chatbot and SMS messaging solutions, your business can respond faster to customer requests - frequently asked questions, account balances, appointment reminders, card activation, payments, etc. And, that’s just the beginning of what automation can do for a business!
Reduce Costs and Improve Customer Satisfaction
Plum Voice offers an array of products to aid businesses in automating customer interactions through virtual agents, modern IVR technology, chatbots and SMS messaging. By utilizing modern automation solutions, business owners can save time and money by creating more efficient and consistent customer interactions for simple, repetitive tasks.
Scalable IVR Systems on a Secure AI-Enabled Platform
With Plum Voice’s cloud platform, developers can choose between the Plum DEV tool to render VXML code, or the Plum Fuse low-code tool that is quick and easy to use with drag and drop capability. Both tools include VoiceTrends to track performance analytics and reporting to maintain and maximize their use through real-time information. Add Plum SecureAssistant or Plum Insight to the package, and you have secure payment and survey options to better support customer experience programs.
Plum Fuse
Plum Fuse is an intuitive drag and drop, low-code, Graphical User Interface (GUI) tool that allows developers and non-technical users to create and manage IVR systems and vitual agents.
Plum DEV
Plum DEV is a tool that enables developers to build IVR systems and virtual agents by generating their own code, including VoiceXML/ VXML. DEV also supports dynamic multi-channel messaging applications that utilize voice, SMS and other channels.
Plum SecureAssistant
SecureAssistant is a PCI-compliant virtual voice agent that can be conferenced into calls to accept and mask sensitive payment details while the live agent remains on the line to maintain a cohesive consumer experience.
Plum Insight
Extend Voice of the Customer programs into the contact center with Plum’s Insight platform. Omni-channel communications facilitate customer surveys anywhere and robust reporting eases data analysis.
VoiceTrends
VoiceTrends is an analytics toolkit built specifically for voice applications. It provides advanced usage and performance analytics and robust reporting, allowing businesses to monitor, optimize, and improve communications applications.
Plum Chat
Plum Chat is a chatbot tool that enables customers to communicate, self-service, self-heal and obtain support in their preferred communication channel - WhatsApp Business, Facebook Messenger, Instagram DM and Twitter DM.
Accredited Vendors
Here are a few of the accredited vendors with API integrations that incorporate into the Plum Voice Platform:
CRM
Messaging
Cloud Services
AI Fusion simplifies voice processing by accessing multiple leading AI engines such as Nuance, Google, Amazon and IBM to interpret each spoken request. The results are then combined to provide a more accurate and comprehensive understanding of the user's needs.