Prepaid Card Management
Modern IVR Solutions for Prepaid Cards
Achieve call containment rates above 90%, reduce costs, and provide seamless customer experiences with prepaid card management IVR software.
Better Customer Experience, Wider Margins
Prepaid cards offer users an easy way to pay for the things they want. Keeping track of the card’s value can be challenging, and customer service is the biggest cost center prepaid companies face. Whether it’s card activation, checking an account balance, or any other customer service need, users can do it all in one place, over the phone –anytime, anyplace.
Voice communication applications, like conversational IVR, can automate these tasks with ease. Automated self-service lowers the cost of customer service by reducing the need for live agents. Self-service applications also let you control the initial customer interaction and deliver a fast, consistent customer experience.
CARD BALANCE INQUIRY
Customers never need to guess what the balance of their prepaid cards are. Access card balance information 24/7/365.
CARD ACTIVATION
Activate and manage new prepaid cards in seconds, all without needing an internet connection.
REPORT LOST/STOLEN CARD
Let customers protect their accounts when disaster strikes by reporting lost or stolen prepaid cards as soon as it happens.
VOUCHER RECHARGE
Enable customers to use vouchers, or other means, to reload or top up their prepaid cards.
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