Modern IVR and IVA Solutions for Prepaid Cards

Prepaid cards offer users an easy way to pay for the things they want. Keeping track of the card’s value can be challenging, and customer service is the biggest cost center prepaid companies face. Whether it’s card activation, checking an account balance, or any other customer service need, users can do it all in one place, over the phone –anytime, anyplace.

Voice communication applications, like IVR and intelligent virtual agents (IVAs), can automate these tasks with ease. Automated self-service lowers the cost of customer service by reducing the need for live agents. Self-service applications also let you control the initial customer interaction and conversational AI delivers a fast, consistent customer experience in natural language.