Reduce Customer Service Costs
When businesses offer prepaid cards, there is more to be considered beyond how to promote and distribute the cards. Thought and planning for running and maintaining the program are critical. A business often turns to a card issuing or processing company to provide this service.
For prepaid card providers, customer service is the most critical cost center because of the overhead associated with staffing. Live agents are needed to answer account inquiries and tasks such as account balances, expiration dates, adding funds, replacing a damaged card, reporting a lost card or reactivating an expired card.
What if these repetitive and mundane questions could be handled differently?
Virtual agents or generative AI solutions can also handle basic account information and actions. These automated solutions allow card providers to maintain a smaller call center staff and augment repetitive tasks. This reduces overhead costs and improves employee productivity and retention while providing better customer service for those who need it most.
Enable Cardholders to Find Answers Quickly
Prepaid cards are commonly given as gifts, perks to reward loyal customers, incentive awards to boost employee morale or other means of recognition.
Prepaid debit cards are also a suitable payment option for consumers who don't have or want a credit card or cannot open a bank account. Users can load money onto their card with a mobile app or at a participating ATM, then spend it anywhere that accepts debit card payments.
Once acquired, prepaid cards become the responsibility of the cardholder. Cardholders can easily manage their cards from anywhere and anytime using self-service technologies such as interactive voice response (IVR) systems, chatbots, SMS messaging and other generative AI solutions.
Prepaid Card Market Is Growing
"The global prepaid card market size was valued at $1.73 trillion in 2019 and is projected to reach $6.87 trillion by 2030, growing at a CAGR of 18.2% from 2021 to 2030," according to Allied Market Research.
The prepaid card market is expected to continue growing in the years ahead as more people look to options other than cash or credit cards for paying their bills and managing their budgets. Prepaid cards allow consumers to set a spending limit that matches their budget, limit a child's spend or even pay independent contractors (e.g. house cleaners, babysitters, etc.) for services rendered.
Deploy virtual agents to simplify prepaid card management, achieve call containment rates above 90% and reduce operational costs.
Automation Toolkit for Developers
Build Applications for Omnichannel Engagements
Plum DEV and Plum Fuse complement and support each other - code in VXML and then manage with a low-code GUI tool - for an agile and flexible experience. Then, use APIs to connect to thousands of data sources, including CRMs, for real-time information.
Plum Fuse Templates - Prepaid Cards
The Plum Fuse Template Center gives users access to a library of pre-built templates for voice applications. Users can choose the appropriate template to build a voice application for their business needs, then customize it to be unique to their brand and business operations. Templates applicable to this industry include:
- Account Inquiry
- Account Inquiry (DialogFlow)
- Account Inquiry (ASR Enabled)
- Card Activation
- Fiserv CardConnect Payment Processing
- Payment Application
- Payment Reminder
- PIN reset
- Survey - CSAT
Secure and Scalable Platform
The Plum Voice platform is built on a fault-tolerant and scalable cloud architecture delivered over a Tier 1 telecom infrastructure with built-in redundancy and designed for 99.9% uptime of your voice applications.
The Plum Voice cloud infrastructure is built to meet rigorous security standards. It has undergone rigorous audits to achieve PCI-DSS, SOC2 and HIPAA compliance and is a Visa Verified vendor.
Benefits for Developers
- Rapid speed to deployment - build in days, not weeks
- Improve ROI
- Flexibility in hosting and coding
- Multiple options for development from GUI to VXML and other coding languages
- Users can host applications outside of Plum Voice in their environment and then tie into Plum Voice's platform for voice carriage
- Integrate the best features of AI engines from Google, Amazon, Nuance, IBM and others to offer the latest in generative AI advances
- Straightforward and easy-to-use APIs
- API calls are included in our pricing for cost savings
- Plum Voice's Professional Services team can develop applications that the user hosts