Don't Let Your
Contact Center ​​​​​​​Become a Cost Center

Plum IVR saves money by automating more calls for Prepaid

Automating common phone calls allows customers to manage their card quickly and reduces your reliance on live agents. With easy-to-use tools, analytics, and pre-built apps, Plum Voice makes optimizing voice apps simple for the prepaid card industry. Do more, save more, and provide great customer experiences with Plum Voice.

Want to speed up customer service calls even more? Combine these applications with AI-powered call-routing to help customers faster.

Balance inquiry
Balance inquiry

Customers never need to guess what the balance of their prepaid cards are. Use this app to access card balance information 24/7/365.

Card activation
Card activation

Activate new prepaid cards in seconds, all without needing an internet connection.

Report lost/stolen card
Report lost/stolen card

Let customers protect their accounts when disaster strikes by reporting lost or stolen prepaid cards as soon as it happens.

Voucher recharge
Voucher recharge

Enable customers to use vouchers, or other means, to reload or top up their prepaid cards.

Automate 90% of Incoming Calls

Controlling customer interactions with automation helped one prepaid company automate 90% of its incoming calls. This helped improve their overall customer service offerings and delivered better customer experiences.

Major Financial Services Company Case Study

Information At The Speed Of Expectations

Faster customer transactions help you exceed customer expectations. Take a tour of Plum Fuse
and discover how our apps super-charge your customer service.