Prepaid Card Management
Modern IVR and IVA Solutions for Prepaid Cards
Achieve call containment rates above 90%, reduce costs, and provide seamless customer experiences with prepaid IVR card management software and intelligent virtual agents for card management.
Better Customer Experience, Wider Margins
Prepaid cards offer users an easy way to pay for the things they want. Keeping track of the card’s value can be challenging, and customer service is the biggest cost center prepaid companies face. Whether it’s card activation, checking an account balance, or any other customer service need, users can do it all in one place, over the phone –anytime, anyplace.
Voice communication applications, like IVR and intelligent virtual agents (IVAs), can automate these tasks with ease. Automated self-service lowers the cost of customer service by reducing the need for live agents. Self-service applications also let you control the initial customer interaction and conversational AI delivers a fast, consistent customer experience in natural language.
CARD BALANCE INQUIRY
Customers never need to guess what the balance of their prepaid cards are. Access card balance information 24/7/365.
REPORT LOST/STOLEN CARD
Let customers protect their accounts when disaster strikes by reporting lost or stolen prepaid cards as soon as it happens.
Enable customers to use vouchers, or other means, to reload or top up their prepaid cards.
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Discover how you can implement automated voice self-service technologies to deliver efficient customer service for your prepaid card program.