Automate Routine Card Activation and Balance Inquiry Calls
Use self-service to stay on course and turn voice communications into life in the fast lane.
Industries > Prepaid
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Manage Customer Service For Prepaid Cards With Ease
Lower customer service costs with voice communications that put customer account information a phone call away, anywhere, 24/7
Better Customer Experience, Wider Margins
Prepaid cards offer users an easy way to pay for the things they want. Keeping track of the card’s value can be challenging, and customer service is the biggest cost center prepaid companies face. Whether it’s card activation, checking an account balance, or any other customer service need, users can do it all in one place–over the phone–anytime, any place.
Voice communication applications, like interactive voice response (IVR), can automate these tasks with ease. Automated self-service lowers the cost of customer service by reducing the need for live agents. Self-service applications also let you control the initial customer interaction and deliver a fast, consistent customer experience.
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Increased Call Containment
Common customer calls that don’t require human intervention, like checking account balances or activating a card, can be effectively handled by a self-service application. Companies that utilize automation can achieve containment rates in excess of 90%, allowing support resources to be redistributed to where they are needed most.
Improved Customer Experience
Let IVR present callers the information they need quickly and efficiently, thereby reducing the need to transfer to live agents. Take advantage of Plum Fuse’s VoiceTrends analytics to continuously monitor applications, identify weaknesses, and make adjustments to ensure that callers get the best experience possible.
Handle Call Spikes
Call spikes can be both predictable and random, so companies need a solution with the elasticity and scalability to answer every single call. Plum provides a mature, stable, scalable platform that is backed by a 100% uptime guarantee, ensuring uninterrupted service regardless of call volume.
Keep Data Secure
Using Tier 1 redundant teleco infrastructure and three, geographically dispersed, Class A data centers in conjunction with Plum’s PCI-DSS Level 1 certified platform ensure that sensitive data remains safe and secure.
Cruise the Convenience Highway
Create an easy-to-use voice application that lets customers get in and get out in no time.