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Answer The Call To Automate Voice Communications
The Plum platform powers a range of solutions to optimize your voice communications for better customer experience
Choose The Right Solution For Your Business
No two businesses are the same, which is why having solutions tailored to your needs creates a major advantage. Using Plum’s cloud platform allows companies to customize voice applications that automate interactions over the phone.
Deliver an exceptional caller experience by giving customers the information they want, fast, using interactive voice response, SMS messaging, and other voice applications. Drive customer service efficiency and improve your automation rates all while lowering your costs.
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Cloud IVR
Hosted IVR is secure, reliable, and easy to access, making Plum the clear choice for thousands of companies. Automate critical business processes with the Plum DEV and Plum Fuse hosted IVR platforms. Handle call spikes with flexible and elastic infrastructure that scales with your business needs.
Self-Service
Empower callers with fast, reliable, 24x7 access to the information they need. Utilize user-friendly self-service to improve customer satisfaction and lower contact center operating costs.
Payment Processing
Automated IVR payment processing increases efficiency and lowers overall customer service costs all while protecting sensitive data.
Messaging
Reach customers anywhere with robust outbound communications. Leverage IVR, SMS, or MMS to contact customers through their preferred mode of communication.
Communication-Enabled Business Processes
Integrating automated communications like outbound calls, alerts, and reminders directly into business processes for improved efficiency and greater ROI.
Collect Feedback
Plum Insight lets companies survey customers to gather feedback that drives improvements to business processes, customer service, and more.
Consulting and Development
Need help getting started with IVR and telephony or simply not ready to do it yourself? Plum Voice’s experts can help to design and implement communications solutions for any type of business or process.
Artificial Intelligence
Quickly determine customer intent and get callers to the right solutions faster, reducing caller frustration, by combining IVR and AI.