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Stop reinventing the wheel. Plum’s Fuse+ pre-built applications reduce the time and cost of developing IVR apps, so you can get customer self-service for your voice channel up and running fast. Plus, you can also use our apps as templates, adding the customization and features you want to deliver amazing customer experiences.
Many voice applications share similar characteristics and automate similar processes, although different industries call them by different names. Click on any of our applications below to learn more about their common uses and benefits.
The combination of natural language processing and artificial intelligence can transform your voice channel overnight by ending caller frustration and getting callers to the right place quicker.
Fast, easy, and–most importantly–secure. Process more payments, deliver access to more customers, and reach more markets with 24/7 access to your billing portal over the phone.
Most callers want information. Quickly integrate with databases to provide dynamic, real-time information that’s specific to individual customers.
Enable customers to avoid interruptions to their accounts. Allow them to activate credit and debit cards over the phone.
Extend your Voice of the Customer program into the contact center and collect customer feedback to drive improvements with your customer service offerings.
Let mobile employees clock in and clock out with a quick, easy phone call. Reduce administrative work by automatically sending data to your back office systems.
Engage customers in interactive dialog by sending personalized, proactive notifications with outbound calling or SMS/MMS messaging. Ensure customers get the critical information they need, when they need it.
