iconUtilities

Utilities IVR

Give Customers Easy and Efficient Access to Service Information

Plum Voice offers the inbound and outbound tools and applications your utility company needs.

Modernize Voice Interactions

Utilizing your voice channel for payments, notifications, and much more. Plum technologies enable cost-saving automation and high levels of consumer satisfaction.

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EASY PAYMENTS
Give customers ’round-the-clock access to paying their bills over the phone. Combine this with an app for proactive billing notifications to reduce late payments.

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OUTAGE NOTIFICATIONS
Service disruptions can be costly; not only from a financial perspective but also when it comes to consumer confidence and trust. Proactive communications and transparency during an outage can help deflect customer angst by keeping them informed and updated in real-time with voice and/or SMS notifications. For power companies, voice becomes an increasingly critical means of communication because it may be the only functioning communications channel customers can access.

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SERVICE ACTIVATIONS AND TERMINATIONS
Voice self-service can help your team streamline the onboarding and termination of customer accounts.

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SMS INTEGRATED WITH YOUR VOICE APPS
Combine SMS with established IVR apps and portals to provide customers with a more comprehensive and robust response to service disruptions.

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Discover how utility companies innovate with, and benefit from Plum products.

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