VoiceTrends: Because Without
Data It Never Happened

VoiceTrends gives you the data you need to measure, improve,
and optimize your automated voice communications

VoiceTrends is an analytics toolkit designed specifically to measure the performance of voice applications. VoiceTrends is exclusive to the Plum platform and is included with DEV, Fuse, and Insight. We built VoiceTrends to provide advanced analytics and reporting for a communications channel that historically suffered from a lack of data.

VoiceTrends data help companies to continuously monitor their voice applications, identify areas for improvement or optimization, and deliver the best customer experience possible.

Secure data collection
Secure data collection

Control the data your apps collect on a granular level. Get the information you need while remaining PCI- and/or HIPAA-compliant and preserving caller privacy and data security.

Monitor application performance
Monitor application performance

VoiceTrends provides graphical data representations for call volume, event tracking, and application performance. Use the unique Diagnostic Flow feature to visualize common call paths and quickly identify trouble areas to improve.

Optimize customer-facing applications
Optimize customer-facing applications

Actionable data from VoiceTrends lets you analyze, optimize, and improve communications applications on an ongoing basis. Optimized apps produce better customer experiences, higher call containment rates, and lower customer service costs.

Familiar, intuitive navigation
Familiar, intuitive navigation

VoiceTrends has its own unique web portal, reflecting Plum’s commitment to roles-based management. VoiceTrends makes it simple to navigate and find important data. Better understand trends by setting a specific date range or comparing multiple date ranges at once.

Unprecedented Data for Voice Apps

Get granular, actionable data from VoiceTrends by starting a trial of any Plum product.