VoiceTrends is our voice analytics software designed specifically to measure the performance of voice applications. VoiceTrends is exclusive to the Plum platform and is included with DEV, Fuse, and Insight. We built VoiceTrends to provide advanced analytics and reporting for a communications channel that historically suffered from a lack of data.
VoiceTrends data helps companies to continuously monitor their voice applications, identify areas for improvement or optimization, and deliver the best customer experience possible.
Call data to identify possible points of failure and other optimization opportunities. A/B test your call flows, which can lead to higher containment rates and better overall customer satisfaction.
Track general application usage, the way callers interact with apps, and the technical performance all in one place.
Diagnostic Flow allows you to visualize common call paths based on select criteria.