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VoiceTrends

Optimized Analytics and Reporting for Voice Applications

Making Data Matter to You and the Customer

Set it and forget it doesn't work with phone automation. The metrics in VoiceTrends allow you to see how your callers are interacting with your application and make adjustments to improve the caller experience, attain first call resolution, improve call containment and send calls only to agents that need to be handled by an agent. All of this means less time on hold, greater satisfaction, lower costs.

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Analytics Toolkit Built for Voice Apps

VoiceTrends is an analytics toolkit designed to measure the performance of voice applications built with Plum Voice’s DEV, Fuse and Insight tools on the Plum platform.

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Simple and Easy to Understand Reporting

VoiceTrends provides real-time voice analytics and reporting with data visualizations for easy understanding. The data collected by VoiceTrends help companies to continuously monitor their voice applications, identify areas for improvement or optimization, and deliver the best customer experience possible.

VoiceTrends Features

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MONITOR APPLICATION PERFORMANCE
Trend analysis provides graphical representations of call volume, event tracking and application performance. Use this information to improve and streamline your call flow.

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TROUBLESHOOT AND IMPROVE PERFORMANCE
The performance tracker keeps tabs of application errors to help identify trouble areas and improve applications.

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INTUITIVE NAVIGATION
VoiceTrends has its own unique web portal which expands Plum Voice’s commitment to roles-based management of communications applications. Users can create their own custom dashboard for ease of use.

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OPTIMIZE CUSTOMER-FACING APPLICATIONS
With continuous analysis, optimization and maintenance of your voice applications, you can provide a better customer experience, have higher call containment and lower customer service costs.

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A/B TESTING
Utilize A/B testing capabilities to optimize call-flows for better performance.

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RELIABLE, SCALABLE AND SECURE CLOUD
Plum Voice’s platform is built on a fault-tolerant and scalable cloud architecture which eliminates on-site hardware and support. It is delivered over a Tier 1 telecom infrastructure with built-in redundancy and designed for 99.9% uptime of your voice applications.

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TECHNICAL SUPPORT
Technical support is included with a Plum Voice subscription to ensure customer success throughout their lifecycle.

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