Optimized Analytics and Reporting for Voice Applications
Making Data Matter to You and the Customer
VoiceTrends is an analytics toolkit designed to measure the performance of voice applications built with Plum Voice’s DEV, Fuse and Insight tools on the Plum Voice platform.
Set it and forget it doesn’t work with phone automation. The metrics in VoiceTrends allow you to see how your callers interact with your application and make adjustments to improve the caller experience, attain first-call resolution, improve call containment and send calls only to agents that need to be handled by an agent. All of this means less time on hold and greater satisfaction for customers with lower
costs to your business.
Simple and Easy to Understand Reporting
For easy understanding, VoiceTrends represents voice analytics and reporting in data visualizations. Users can parse data over a variety of time periods to better see and analyze trends. The data collected by VoiceTrends helps companies to continuously monitor their voice applications, identify areas for improvement or optimization and deliver the best customer experience possible.
MONITOR APPLICATION PERFORMANCE
Trend analysis provides graphical representations of call volume, event tracking and application performance. Use this information to improve and streamline your call flow.
TROUBLESHOOT AND IMPROVE PERFORMANCE
The performance tracker keeps tabs of application errors to help identify trouble areas and improve applications.
VoiceTrends has its own unique web portal which expands Plum Voice’s commitment to roles-based management of communications applications.
OPTIMIZE CUSTOMER-FACING APPLICATIONS
With continuous analysis, optimization and maintenance of your voice applications, you can provide a better customer experience, have higher call containment and lower customer service costs.
Utilize A/B testing capabilities to optimize call-flows for better performance.
Technical support is included with a Plum Voice subscription to ensure customer success throughout their lifecycle.
RELIABLE, SCALABLE AND SECURE CLOUD
Plum Voice’s platform is built on a fault-tolerant and scalable cloud architecture which eliminates on-site hardware and support. It is delivered over a Tier 1 telecom infrastructure with built-in redundancy and designed for 99.9% uptime of your voice applications.