VoiceTrends is an analytics toolkit designed specifically to measure the performance of voice applications. VoiceTrends is exclusive to the Plum platform and is included with DEV, Fuse, and Insight. We built VoiceTrends to provide advanced analytics and reporting for a communications channel that historically suffered from a lack of data.
VoiceTrends data help companies to continuously monitor their voice applications, identify areas for improvement or optimization, and deliver the best customer experience possible.
VoiceTrends provides graphical data representations for call volume, event tracking, and application performance. Use the unique Diagnostic Flow feature to visualize common call paths and quickly identify trouble areas to improve.
Actionable data from VoiceTrends lets you analyze, optimize, and improve communications applications on an ongoing basis. Optimized apps produce better customer experiences, higher call containment rates, and lower customer service costs.
VoiceTrends has its own unique web portal, reflecting Plum’s commitment to roles-based management. VoiceTrends makes it simple to navigate and find important data. Better understand trends by setting a specific date range or comparing multiple date ranges at once.