Enterprises Pick Plum ​​​​​​​Voice for Customer Self-Service

Secure voice apps for finance, healthcare, and SaaS

Don't let your contact center become a cost center.

Voice automation:

  • Can use AI to reduce caller frustration by directing callers quickly using natural language
  • Provides 24/7/365 availability
  • Reduces agent call volumes, allowing them more time to provide high-touch service

Use Plum Voice applications to achieve balance between high automation rates and high customer satisfaction.

Banking

Deliver digital banking, anytime, anywhere, without an internet connection. Provide customers secure access to all their banking needs over the phone with automated voice applications.

  • Card activation
  • Check account balance
  • Money transfer
  • Loan application status
  • Overdraft alerts
Banking

Healthcare

Don’t frustrate patients when they call. Offer five-star customer experiences with HIPAA-compliant automated voice applications. Health care providers can deliver phone interactions that get patients and employees the information they need quickly and easily.

  • Get test results
  • Schedule appointments
  • Patient reminders
  • Asset locator
  • Mobile workforce reporting
  • ​​​​​​​Patient feedback
Healthcare

Insurance

Reduce the stress and anxiety customers feel during the claims process by solving customer problems fast and efficiently. Automate common interactions so customers can access claims information 24/7. Free up agents to provide high-touch service when your customers need it most.
​​​​​

  • Claim status
  • Payments
  • Policy information
  • Policy quotes
Insurance

Prepaid

Providing good customer service doesn’t have to hurt your bottom line. Voice apps can help automate 90% of your calls, let customers manage their cards quickly, and reduce customer service costs.

  • Balance enquiry
  • Card activation
  • Report lost/stolen card
  • Voucher recharge
Prepaid

Software/SaaS

Built-in voice communications can enhance your software products, making them easier to market to new markets or to offer up-selling opportunities to current customers. Choose from our application library or build your own customer apps to get more mileage and profit out of your software solutions.

Software/SaaS