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Incentivizing Customer Behavior Change: Customer Self-Service Trumps Hidden Fees

Customers Don’t Like Hidden Fees A recent Gizmodo article highlighted the fact that some telecom companies charge customers high fees for paying their bills over the phone with a representative. Depending on the company, these fees ranged from $5 to $8 per transaction. With the large customer bases these companies have, those fees could result in millions of dollars in extra...

Code of the day


The <sentence> tag tells the TTS engine to change the prosody to reflect the end of a sentence, regardless of the surrounding punctuation.
<?xml version="1.0" encoding="utf-8"?>
<vxml version="2.0">
          Here's one sentence.
        <sentence xml:lang="fr-CA">
          Voici un autre phrase en français.