Find out what’s possible with Plum technology, but also discover how innovative companies use Plum products to solve communications problems, improve customer experience, and generate ROI.
Read research and insight derived from years of industry experience. Our white papers and e-books help you to understand the world of voice communications and make an educated decision when choosing the right solution for your company.
Our case studies provide a range of use cases across many different industries. Discover why companies choose Plum, how they use our products, and the benefits that they gain by adding Plum technology to their customer service offerings.
If you’re new to the world of interactive voice response (IVR) or just need a quick refresher,
the following resources will get you up to speed on the basics.
VoiceXML is the programming language that forms the backbone of Plum’s IVR technology. Discover what VoiceXML is, what the benefits of using VoiceXML are, and how it works.
Data security is a major concern to companies around the globe. To better serve our customers, especially those in the finance or healthcare industries, our technology is PCI-DSS, HIPAA, and SOC2 compliant, and Visa Verified.