Plum Voice Resource Center

Stay informed about the latest advancements in customer engagement.

Using Plum Voice

Find out what’s possible with Plum technology, but also discover how innovative companies use Plum products to solve communications problems, improve customer experience, and generate ROI.

White Papers
White Papers

Read research and insight derived from years of industry experience. Our white papers and e-books help you to understand the world of voice communications and make an educated decision when choosing the right solution for your company. ​​​​​​​​​​​​​​

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Case Studies
Case Studies

Our case studies provide a range of use cases across many different industries. Discover why companies choose Plum, how they use our products, and the benefits that they gain by adding Plum technology to their customer service offerings.

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Our blog features information about new products, the latest feature and product releases, industry trends, and a whole lot more.

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IVR 101: Introduction to IVR

If you’re new to the world of interactive voice response (IVR) or just need a quick refresher,
the following resources will get you up to speed on the basics.

What Is IVR?

Learn a little history about IVR: where it’s been, where it’s going, what some best practices are, and how it continues to help companies in the digital age.

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VoiceXML is the programming language that forms the backbone of Plum’s IVR technology. Discover what VoiceXML is, what the benefits of using VoiceXML are, and how it works.

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Security and Compliance

Data security is a major concern to companies around the globe. To better serve our customers, especially those in the finance or healthcare industries, our technology is PCI-DSS, HIPAA, and SOC2 compliant, and Visa Verified.

Security and Compliance Logos


Sometimes you need a hand with your voice communications. Between our support team,
documentation, and user forum you’ll find the information to solve your problem.