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IVR That Saves $5M per Month

Automation has a lot of benefits, like faster, more efficient customer service, increasing customer satisfaction, and improving customer experiences. It can also save companies a lot of money. For some companies ‘a lot’ of money is A LOT. See how one of Plum’s clients used IVR to take cost savings to new heights, and reaped additional benefits along the way...

Code of the day

<break>

The <break> tag instructs the TTS engine to insert a pause in the synthesized text.
<?xml version="1.0"?>
<vxml version="2.0">
  <form>
    <block>
      <prompt>
        Let's have a moment of silence.
        <break time="5s"/>
        Okay. All done.
      </prompt>
    </block>
  </form>
</vxml>