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AI is as AI Does: Managing Expectations When Buying Artificial Intelligence Technology

Expectations are a funny thing. In this space, we talk a lot about customer experiences because expectations often play a big role in that area. Some industries are known for atrocious customer service. These negative experiences have created an expectation of poor service from providers in that industry. These views can be so entrenched that when a customer has a...

Code of the day

<help>

The <help> element is an abbreviation for <catch event="help">.
<?xml version="1.0"?>
<vxml version="2.0">
  <form>
    <block>
      <throw event="help" message="help help help."/>
    </block>
    <!-- The "help" tag is shorthand for a "catch" tag that catches an -->
    <!-- event named "help". -->
    <help>
      <prompt>
        Caught my help event with the following message:
        <break time="1s"/>
        <value expr="_message"/>
      </prompt>
    </help>
  </form>
</vxml>