Supercharge Your Voice Channel with AI Call-Routing

Determine caller intent with AI-powered call-routing and Natural Language for better customer experiences

Traditional phone menus are often a punchline. Instead of helping callers get the information they want quickly, these menus create frustration instead. A recent survey found that 83% of people would avoid interacting with a company following a poor IVR experience.

Deliver a customer-focused voice experience with AI-powered call-routing. Natural language processing (NLP) technology uses regular speech to determine caller intent and route them to the right place, right away. There’s no more waiting through audio prompts or navigating multiple phone menus. Curb customer frustration and deliver better customer experiences with NLP and the next generation of voice communications.

Understand caller intent
Understand caller intent

Take the guesswork out of determining caller intent. AI-powered IVR applications let them tell you exactly what they want to do in their own words. AI lets you cut through the red tape and direct callers to the self-service app or agent that’s right for their specific need.

Faster call routing
Faster call routing

Prompts and phone tree menus mean more time on the phone and greater risk of caller frustration. AI determines caller intent faster without all the waiting, which accelerates call routing and decreases overall call time.

Create a competitive advantage
Create a competitive advantage

Set your customer service apart from the competition by resolving customer inquiries faster and more accurately. Saving callers time results in better customer experiences and gives your customer self-service a major edge.

Faster Service. Better Customer Experiences.

Natural Language Processing Diagram

Real Intel On AI

Take a tour of Plum Fuse with one of our experts to learn more about how AI can improve your voice channel.