For Business > Artificial Intelligence
Caller frustration is a major customer service problem. The more time companies spend trying to figure out what their customers want, the intent behind their call, the longer the call lasts. That means increased customer frustration
AI-powered IVR applications engage customers with conversational dialogs and process their natural language responses in real-time to understand caller intent. This means that callers get to the right solution, faster.
Take the guesswork out of determining caller intent. Use AI-powered IVR applications and let them tell you exactly what they want to do in their own words.
Technology can only route phone calls as quickly as it can determine caller intent. AI lets you determine intent faster, which accelerates call routing and decreases overall call time.
Don't let customers get trapped in an endless phone menu. Use AI applications to cut through the red tape and direct callers to the self-service app or agent that's right for their specific need.
Set your customer service apart from the competition by resolving customer inquiries faster and more accurately. Saving callers time results in better customer experiences and gives your customer self-service a major edge.
Discover how AI-powered IVR applications can help your company's specific needs by scheduling a time to talk with one of our IVR pros.