Supercharge Your Voice Channel with AI-powered Calls
Allow callers to express themselves in their own words.
Now there is a path to leverage AI and Natural language processing (NLP) in the automation of conversational dialogue. Ask callers “How can I help you?” instead of forcing them to navigate multiple phone menus. Curb customer frustration and deliver better customer experiences with NLP and the next generation of voice communications.
UNDERSTAND CALLER INTENT
By determining caller intent quickly, a positive customer experience can be expedited. Consumers can describe in their own words what they need. Conversational AI lets applications cut through the red tape and direct callers to the right self-service solution or the agent that’s right for their specific need.
SPEED CALL RESOLUTION
Prompts and phone tree menus can take time if the IVR application suite is extensive, creating a greater risk of caller frustration. AI and NLP can determine caller intent faster and decrease overall call time.