Plum's Interactive Voice Response
Technology Automates Calls with Ease

Choose the IVR that improves caller experiences and reduces frustration

PCI-DSS CompliantCyber EssentialsHIPAA CompliantSOC 2Verified by Visa

Plum Voice has a proven track record of enabling companies to achieve high automation rates and deliver great customer experiences.

Discover why businesses, from innovative startups to global, Fortune 500 enterprises, trust Plum Voice to power customer self-service in their voice channel.

  • Choose pre-built applications or build your own with one of our innovative development platforms
  • Leverage AI-powered call-routing to streamline calls and improve customer experiences
  • Get actionable data and analytics with VoiceTrends
  • Learn about our extensive security portfolio
Inbound IVR
Inbound IVR

Easily manage all of your incoming calls and handle complex business processes over the phone. With typical automation rates in the 70–90% range and 24/7 access, callers get the information they need whenever they want it.

Outbound IVR
Outbound IVR

Be proactive and send critical updates right to your customers’ phones. Reach hundreds, thousands, or millions of people via voice or SMS. Achieve better engagement and increased customer loyalty by integrating with you CRM and sending personalized messages.

Analytics & Optimization
Analytics & Optimization

On average, the cost per call for a live agent is $5 versus pennies on the dollar for an IVR. Maximize ROI with Plum’s analytics tools. Use analytics to identify trouble areas and then optimize your IVR to reduce call time, increase automation rates, and improve caller experience.

Security
Security

Whether you’re dealing with healthcare, financial, or other sensitive data, our platform complies with the highest security standards in a range of industries. These include HIPAA, PCI DSS (Level 1), SOC2, GDPR, and Visa Verified. This means that you can rest easy because your callers’ information is always secure.

Reliability
Reliability

Gone are the days of poor call quality and dropped calls. Plum’s IVR platform scales dynamically to meet your needs, no matter the volume. Purpose-built for communications, Plum operates four, geographically dispersed, Class A data centers that feature N+1 redundancy with a Tier 1 telecom backbone. We guarantee 100% uptime and write that into our SLAs.

Deployment Freedom
Deployment Freedom

We’re committed to delivering superior automated communications. Choose from our configurable, pre-built apps or build your own from scratch using the Fuse GUI or VoiceXML coding with DEV. Thorough documentation and active forums ensure developers have the resources they need.

Erie InsuranceAmerican AirlinesADPNeustarPfizer

Accept Nothing but the
Best IVR Technology

Let one of our IVR experts help guide you to the right solution
for automating your voice channel