Programmatic API and Conversational AI Technology.
For over 20 years Plum has helped companies of all sizes, from innovative startups to global enterprises, automate their most frequent calls while balancing high automation with great customer experiences and proven ROI not matter the industry.
Plum Voice is the most secure IVR/API app in the industry.
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Secure. Engaging. cost Efficient.
Whether you're dealing with healthcare, financial, or other sensitive data, our platform complies with the highest security standards in a range of industries. These include HIPAA, PCI DSS (Level 1), SOC2, GDPR, and Visa Verified. This means that you can rest easy because your callers' information is always secure.
Analytics & Optimization
On average, the cost per call for a live agent is $5 versus pennies on the dollar for an IVR enhanced with an IVA. Maximize ROI with Plum's analytics tools. Use analytics to identify trouble areas and then optimize your IVR to reduce call time, increase automation rates, and improve caller experience.