Modern IVR Systems

Built to Automate Business Transactions

Transform How You Develop IVR Systems

Welcome to Plum Voice, your trusted partner in delivering cutting-edge interactive voice response (IVR) systems. With our advanced technology, tools, secure platform and top-notch professional services team, we empower you to build an IVR system in hours or days, not weeks! 

Working together, our Professional Service team will help you create a strategic implementation and deployment plan that is quick and efficient. This results in a faster return on investment. By engaging with you from the beginning, we learn about your workflow and processes to understand what brings impactful results to your business.

Discover the power of Plum Voice today!

Why Choose Plum Voice?

  • Cutting-Edge Technology: Leverage our advanced IVR solutions powered by the latest technologies - artificial intelligence (AI), machine learning (ML), natural language processing (NLP) and large language models (LLM) - to stay ahead of the competition.
  • Flexible and Scalable: IVR solutions built with our tools on the Plum Voice platform can scale to match any business size or need. Our robust infrastructure ensures maximum reliability, so you can confidently handle high call volumes without compromising performance.
  • Seamless Integration: Build an IVR system that seamlessly integrates with thousands of different data sources - CRM platforms, customer databases and third-party applications - through APIs to deliver a seamless experience across all touchpoints.
  • Secure: We’ve also gone through rigorous audits to achieve PCI-DSS, SOC2 and HIPAA compliance and being a Visa Verified vendor.

The Plum Voice Toolkit

  • Dedicated Support: Our team of experts is here to support you every step of the way. From initial development through deployment, the Professional Services team provides dedicated support to ensure your IVR system runs smoothly and efficiently for a faster return on investment.
  • IVR Tools for Developers: Utilize various tools - Plum Fuse, Plum DEV, Plum Chat and Plum Message - to develop voice automation, SMS messaging and chat solutions. Code in VXML with Plum DEV and then manage with Plum Fuse, a low-code GUI tool, for an agile and flexible experience. 
  • Prebuilt application templates: Fuse Template Center provides access to a library of 37+ Fuse templates.
  • Real-Time Analytics: Gain deep insights into customer behavior, call trends and operational performance through our comprehensive analytics dashboard, Voicetrends, to make data-driven decisions.

Plum Voice IVR Solutions

  • Virtual Agents: Enhance an IVR system with advanced NLP and speech recognition technology to modernize and improve the customer experience. Our virtual agents are programmed to understand a customer’s natural language, provide accurate responses and seamlessly transfer calls to live agents when needed.
  • Outbound IVR: Efficiently reach your customers with personalized outbound IVR campaigns. Automate appointment reminders, payment notifications, outage notifications, surveys, etc., to enhance engagement and drive positive customer interactions.
  • Call Routing: Ensure your callers are directed to the correct department or agent with intelligent call routing. Customize call flows based on customer data, preferences and historical interactions to improve first-call resolution rates and reduce call transfer times.
  • Voice Biometrics: Enhance security and protect customer data with voice biometrics authentication. Our advanced voice recognition technology replaces traditional PINs and passwords, providing a frictionless and secure experience.

Develop in hours or days, not weeks!

Get Started with Plum Voice Today!

Are you ready to build automated voice solutions that will transform customer interactions? Schedule a personalized demo with us today and learn how Plum Voice's IVR tools can build an interactive omnichannel communications solution. 

Start delivering exceptional experiences and driving customer satisfaction with Plum Voice!

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