IVR that improves caller experiences & reduces frustration.
For over 20 years Plum has helped companies of all sizes, from innovative startups to global enterprises, automate their most frequent calls while balancing high automation with great customer experiences.
Businesses in nearly every industry select Plum Voice for flexible, secure, reliable solutions.
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Reliable. Secure. Scalable.
Easily manage all of your incoming calls and handle complex business processes over the phone. With typical automation rates in the 70–90% range and 24/7 access, callers get the information they need whenever they want it.
Be proactive and send critical updates right to your customers’ phones. Reach hundreds, thousands, or millions of people via voice or SMS. Achieve better engagement and increased customer loyalty by integrating with you CRM and sending personalized messages.
Analytics & Optimization
On average, the cost per call for a live agent is $5 versus pennies on the dollar for an IVR. Maximize ROI with Plum’s analytics tools. Use analytics to identify trouble areas and then optimize your IVR to reduce call time, increase automation rates, and improve caller experience.
Whether you’re dealing with healthcare, financial, or other sensitive data, our platform complies with the highest security standards in a range of industries. These include HIPAA, PCI DSS (Level 1), SOC2, GDPR, and Visa Verified. This means that you can rest easy because your callers’ information is always secure.
Gone are the days of poor call quality and dropped calls. Plum’s IVR platform scales dynamically to meet your needs, no matter the volume. Purpose-built for communications, Plum operates four, geographically dispersed, Class A data centers that feature N+1 redundancy with a Tier 1 telecom backbone. We guarantee 100% uptime and write that into our SLAs.