Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
Financial Services
Healthcare
Insurance
Prepaid
Technology & SaaS
Utilities
Support & Docs
Ebooks
Case Studies
Webinars
Security & Compliance
Companies in the payments sector have unusually high call volumes, complete with seasonal call spikes. It’s even more important for these companies to get their call center automation right. Here is a SlideShare presentation with 7 must-haves for IVR in the payments industry:
Learn more in the prepaid IVR must-haves white paper.