Protecting Sensitive Customer Data in the New Remote Agent Environment

The evolution of remote working is in full swing. Companies are now supporting entire contact center teams working from home. Just as security is a priority in the traditional contact center environment, the same applies to remote work. It’s not surprising to see agents working from their bedrooms, patios, and kitchens.

The questions around how companies are protecting sensitive information and meeting PCI-DSS compliance requirements are at the top of every security agenda list.

In this webinar, we discuss:

• How to pair live and virtual agents to optimize customer transactions
• How to remove all or parts of your contact center environment from PCI-DSS audit scope
• The potential cost savings of new technology solutions versus standard compliance approaches
• Important topics to consider when achieving PCI-DSS compliance via technology