Untapped Opportunities: What You Should Know About IVR
In this webinar, you will learn how to:
- Offer an IVR experience that drives optimal customer journeys that increase efficiency and deliver better business results.
- Easily create IVR voice applications without coding.
- Use data to gain a better understanding of how end-users interact with your voice application so you can continuously identify areas of improvement.
- Effectively collect customer feedback and link it to specific customer-agent interactions.
Presented by: Matt Ervin, CEO