When Customers Call, Will Your IVR Be Ready?
Join us for a demonstration on how to reduce customer frustration with an optimized IVR. In this demo you’ll learn:
- How to easily create IVR voice applications without coding
- How to use permission structures that facilitate collaboration across technical and non-technical staff so that all team members can contribute toward delivering improved customer experiences
- How to use data to gain a better understanding of how end-users interact with your voice application so you can continuously identify areas for improvement
- How to effectively collect customer feedback and link it to specific customer-agent interactions