AI & IVR: Advances, Advantages, and Applications

Artificial Intelligence (AI) does and will continue to generate a lot of hype. AI has the potential to be a truly transformative technology, so in a lot of ways the hype is deserved. At the same time, it’s important to understand what AI is, how it can be utilized, and what factors determine success with it.

In this ebook, we’ll look at some general ways in which AI can help you get more from your IVR. We’ll tackle some common AI myths and provide some insight on what’s real and what isn’t.