Healthcare is a multi-trillion-dollar business in the United States. Despite all the money that flows into and through healthcare providers, the industry as a whole suffers from drastic fragmentation. This fragmentation appears in many different areas: technology, billing, payments, communications, and more.
With so much bureaucracy, regulation, and red tape, the more transparent a healthcare provider can be with its patients, the better positioned it will be to serve those individuals. Having the right communications tools in place facilitates transparency.Utilizing the voice channel in tandem with interactive voice response (IVR) is one way to deliver rapid and efficient communications that gives patients the information they need in a convenient, customer-friendly way.