Plum Voice Launches Plum Chat
Integrated Chatbot that Utilizes Conversational AI
Plum Voice has launched Plum Chat to enhance its selection of voice automation tools.
Boston, MA - December 12, 2022
Plum Voice has launched Plum Chat to enhance its selection of voice automation tools. Plum Chat is a chatbot tool that enables customers to communicate, self-service, self-heal and obtain support in their preferred communication channels - WhatsApp Business, Facebook Messenger, Instagram DM and Twitter DM. Plum chat offers IVA and Chat Desk options to fit business needs.
Intelligent Virtual Agents (IVAs) feature omni-channel services that can facilitate self-service, self-healing, digital fulfillment, conversational commerce and support between a business and its customers. It has fully customizable user intents and flows that easily integrate into any system with an API. The IVAs fully support all types of media and channel feature experiences. They can easily integrate into AI platforms for natural-language understanding (NLU) and Natural language processing (NLP) and work with RPA technologies to augment the user experience.
Chat Desk is an enterprise grade chat-based contact center solution that scales functions and features to the client’s specific size and requirements. It comes with a comprehensive permission set to configure and manage different resources and feature accessibility. It has a powerful chat interface with advanced time saving features such as speech-to-text, personalized canned messages and the ability to bring in colleagues, specialists and managers in side-bar conversations or group chats to facilitate collaborative conversations. Chats can be transferred to other users or departments with the ability to break-out audio, video and telephony-based support. Chat Desk is complete with a comprehensive reporting interface that includes general service metrics, surveys and results, categorization of chats and a searchable chat list history.
“Plum Voice is pleased to expand into other voice automation products, like chatbots, to help each of our customers build their unique solution. Now, customers can access and utilize user-friendly tools for IVR, conversational AI and chatbots all on our secure platform. We are taking the guesswork out of integrating automation in a contact center setting and making it easy to implement through APIs.” said Matt Ervin, Plum Voice CEO.
“We are taking the guesswork out of integrating automation in a contact center setting and making it easy to implement through APIs.”
Matt Ervin, Plum Voice CEO
With the addition of Plum Chat, businesses can now look to Plum Voice for their one-stop source for interactive voice response (IVR) systems, IVAs and chatbot needs. These applications work together to provide a better customer experience, faster response time and first call resolution in contact centers. By augmenting a live agent’s repetitive and simple tasks with automated tools like Plum Chat, live agents can focus on more important and time consuming matters.
About Plum Voice:
Plum Voice offers a programmable and secure cloud environment that brings together a wide range of telecom, AI and dialog management technologies to power intelligent virtual agent (IVA) digital workforces. These technologies meet or exceed security requirements for standards like PCI-DSS, HIPAA, and SOC2. Plum Voice offers programmable APIs and configurable GUI interfaces that enable the fusion of various best-in-class AI engines for the creation of secure, engaging and reliable phone applications, modernized interactive voice response systems (IVR), dynamic messaging and IVA solutions.
Learn more at plumvoice.com.