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IVR SOLUTIONS FOR BUSINESSFor businesses that demand high-performance, versatile, and scalable Interactive Voice Response, Plum Voice offers a combination of our own VoiceXML technology and complete professional services. We deliver telephony automation solutions that enable companies to exceed their goals and streamline their processes. |
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Telco provisioning, 7x24 operations, port capacity, fault tolerance, disaster recovery: leave these details to us, while you focus on your customers and your business.
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Reliable, scalable, and pre-configured to meet custom specifications, Plum IVR Servers include all necessary software and hardware for swift deployment of IVR applications.
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The Plum Professional Services team designs, builds, deploys, and manages IVR systems and applications for businesses of all sizes and industries, from all around the world.
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With Plum Survey, you can design your survey online and instantly deliver it over the web and the phone. Automate calls and analyze responses, all with one simple tool.
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LATEST NEWS
Plum Voice Releases VoiceTrends IVR-Specific Analytics Tool
Plum Voice has recently launched a tool that addresses the escalating business need to improve voice applications, refine customer service and minimize call center costs. Plum's new VoiceTrends analytics engine allows businesses to monitor and improve the performance of essential customer-facing application via an optimized toolkit.
For more information on this article, please see here. Read More
Plum Survey 1.6 release now into production
The 1.6 release of Plum Survey is now in production. The new features that have been added to this release are:
1) Transcription of recordings for the "comments" type question: With this feature, you would be able to have recordings for "comments" questions transcribed so you would be able to view them in text form when viewing survey responses.
2) Sharing survey responses: With this feature, you have the option of sharing survey responses and report data with other survey accounts for them to view.
If you are interested in these features, please contact your sales representative to have these features enabled for you. Read More
VXML DEVELOPMENT
<value> « tag of the day
The <value> element is used to insert the value of an expression into a prompt.
Read More BLOG
Color Marketing
What endears a consumer towards a product? What repels them? An article featured in Fast Company explores the science behind how colors are used for the purposes of marketing. Leo Widrich’s article sets out to investigate if and how the inclusion of certain colors in branding materials (logos, websites, company literature, et cetera) actually affects … Read More
Customer Communities
Virtually every company, regardless of the industry in which they operate, aims to be customer-centric. Per Get Satisfaction: “Customer-centric companies have already discovered the wisdom of bringing the voice of their customers to the middle of product discussions, marketing messages and sales strategies.” While it seems like stating the obvious, the influence of customers on … Read More
The Internet of Things
Twitter’s Security Response
Much More than 140 Characters
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