US: 800.995.PLUM UK: 0845.355.3330
IVR SOLUTIONS FOR BUSINESSFor businesses that demand high-performance, versatile, and scalable Interactive Voice Response, Plum Voice offers a combination of our own VoiceXML technology and complete professional services. We deliver telephony automation solutions that enable companies to exceed their goals and streamline their processes. |
 |
 |
|
Reliable, scalable, and pre-configured to meet custom specifications, Plum IVR Servers include all necessary software and hardware for swift deployment of IVR applications.
 Read More
|
The Plum Professional Services team designs, builds, deploys, and manages IVR systems and applications for businesses of all sizes and industries, from all around the world.
Read More
|
With Plum Survey, you can design your survey online and instantly deliver it over the web and the phone. Automate calls and analyze responses, all with one simple tool.
Read More
|
LATEST NEWS
QuickFuse Featured in SlapStart Article
QuickFuse was recently featured in a SlapStart article as an innovation for creating IVR systems. The writer mentions how QuickFuse can be quickly used to build call flow diagrams and test your IVR system within minutes.
For more on this article, please see here. Read More
Plum Survey 1.6 release now into production
The 1.6 release of Plum Survey is now in production. The new features that have been added to this release are:
1) Transcription of recordings for the "comments" type question: With this feature, you would be able to have recordings for "comments" questions transcribed so you would be able to view them in text form when viewing survey responses.
2) Sharing survey responses: With this feature, you have the option of sharing survey responses and report data with other survey accounts for them to view.
If you are interested in these features, please contact your sales representative to have these features enabled for you. Read More
VXML DEVELOPMENT
<reprompt> « tag of the day
The form interpretation algorithm expects a catch element to queue appropriate prompts in the course of handling an event. Therefore, the form interpretation algorithm does not generally perform the normal selection and queuing of prompts on the next iteration following the execution of a catch element. However, the form interpretation algorithm does perform normal selection and queueing of prompts after the execution of a catch element (<catch>, <error>, <help>, <noinput>, <nomatch>) in two cases:- If the catch element ends by executing a <goto> to another dialog; in this case, the new dialog needs to be guaranteed that its initial prompt remains intact and cannot be suppressed or replaced by a referring dialog.
- If a <reprompt> is executed in the catch to request that the subsequent prompts be played.
Read More IVR BLOG
IVR Survey Features
The Plum Survey platform launched in July 2009 and more than a year later, we’ve added a vast number of features to the platform to make it the most robust IVR Survey tool on the market. The Plum IVR Survey authoring interface lets anyone create surveys that are published via the web, phone, and mobile … Read More
IVR and Driving Directions
The other day, several of my friends and I decided to try out a new Asian-Fusion restaurant in a neighborhood we had rarely been to. I nobly offered to transport us, thinking I knew exactly where I was going. Not one to get lost often, I was shocked when we ended up driving around for … Read More
QuickFuse Amazon Mashup
IVR and Moviegoers
IVR for Advanced Call Routing
| © 2010 The Plum Group, Inc. |
