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Write VoiceXML applications incorporating SMS, automatic speech recognition, and speech synthesis. Refine your application with sophisticated call analytics.

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Leave the code behind. Construct voice applications with a visual drag-and-drop editor that runs in your web browser.

Plum Insight

Plum Insight

Create IVR surveys and VoC programs to easily collect feedback and extend customer experience management into the contact center.

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News

New Contact Center VoC Platform

Introducing Plum Insight, a cross-channel voice of the customer (VoC) platform to improve the customer experience in the contact center by tying customer feedback to specific agent interactions for ta

Blog

The Next Generation of IVR Surveys Has Arrived

Share This: We are excited to introduce Plum Insight, a contact center VoC platform designed to improve the customer experience in the contact center, making