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News

New Report Featuring Gartner Research

Plum Voice published a new report on taking a more active role in your voice-based customer service, ensuring high-performance results by separating IVR and live-agent processes, and multi-sourcing ca

Blog

Reward Your Way to Better Call Center Performance

Share This: To truly become customer-centric, and service-oriented, takes more than just talk. This should come as no surprise. There is no shortage of good