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IVR SOLUTIONS FOR BUSINESSFor businesses that demand high-performance, versatile, and scalable Interactive Voice Response, Plum Voice offers a combination of our own VoiceXML technology and complete professional services. We deliver telephony automation solutions that enable companies to exceed their goals and streamline their processes. |
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Telco provisioning, 7x24 operations, port capacity, fault tolerance, disaster recovery: leave these details to us, while you focus on your customers and your business.
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Reliable, scalable, and pre-configured to meet custom specifications, Plum IVR Servers include all necessary software and hardware for swift deployment of IVR applications.
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The Plum Professional Services team designs, builds, deploys, and manages IVR systems and applications for businesses of all sizes and industries, from all around the world.
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With Plum Survey, you can design your survey online and instantly deliver it over the web and the phone. Automate calls and analyze responses, all with one simple tool.
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LATEST NEWS
Plum Voice Releases VoiceTrends IVR-Specific Analytics Tool
Plum Voice has recently launched a tool that addresses the escalating business need to improve voice applications, refine customer service and minimize call center costs. Plum's new VoiceTrends analytics engine allows businesses to monitor and improve the performance of essential customer-facing application via an optimized toolkit.
For more information on this article, please see here. Read More
Plum Survey 1.6 release now into production
The 1.6 release of Plum Survey is now in production. The new features that have been added to this release are:
1) Transcription of recordings for the "comments" type question: With this feature, you would be able to have recordings for "comments" questions transcribed so you would be able to view them in text form when viewing survey responses.
2) Sharing survey responses: With this feature, you have the option of sharing survey responses and report data with other survey accounts for them to view.
If you are interested in these features, please contact your sales representative to have these features enabled for you. Read More
VXML DEVELOPMENT
<item> « tag of the day
Each alternative expansion of a <one-of> block is contained in an <item> element.
Read More BLOG
Phone Polls Beat Web Polls
New research shows that polls done over interactive voice response (IVR) are more effective and accurate than polls done online, especially the closer you get to election day. During the May 2013 British Columbia (BC) Provincial Election, Canadian firm Campaign Research compared the efficacy and accuracy of online polls versus those done through IVR. According … Read More
Digital Activism
For this internet thing to work, it needs rules like everything else. For there to be civility among the internet’s users, the morals and laws of the real world have to apply to the digital world. So how do we apply those morals and laws? Or, more accurately, how do we compel internet users to … Read More
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