Plum automates contact center and business processes through its communications technology platforms and services.
Scale up to the capacity and resilience of a massive dedicated infrastructure with none of the operational headaches.
Proactively reach your customers by voice or by text. Send mass alerts or individualized messages.
Choose the right tool for you: build voice applications with our visual development tool or write code in VoiceXML.
Separating IVR and live-agent processes with a multi-sourced strategy for added control & improved call center ROI.
Collect feedback after call center interactions, or anywhere respondents are with omni-channel survey management.
Empower your customers with self-service applications, so they get information on-demand.
Get the exact solution you need. We have designed and implemented thousands of interactive voice response systems.
Try our products for free. Plum is committed to open standards, open platforms, and open communication for and with our community of over 90,000 users.
Write VoiceXML applications incorporating SMS, automatic speech recognition, and speech synthesis. Refine your application with sophisticated call analytics.
Leave the code behind. Construct voice applications with a visual drag-and-drop editor that runs in your web browser.
Create IVR surveys and VoC programs to easily collect feedback and extend customer experience management into the contact center.
Try out the Plum IVR Hosting Suite for 30-days with 200 free minutes of usage. Your account will have access to the same features available to all of our premium subscribers.
Introducing Plum Insight, a cross-channel voice of the customer (VoC) platform to improve the customer experience in the contact center by tying customer feedback to specific agent interactions for ta
Share This: We are excited to introduce Plum Insight, a contact center VoC platform designed to improve the customer experience in the contact center, making