Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
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What is IVR?
What is cPaaS?
What is VoiceXML?Typical IVR involves bulky hardware and complex software that takes so much effort to maintain there’s no time left to focus on customer experience. Plum’s cloud IVR gives you the freedom to automate and control your most critical customer touch point or business processes over the phone without having to manage complex telephony infrastructure.
Plum’s hosted IVR platform and development tools power a range of voice applications that improve customer experiences. These tools give you control over your self-service strategy and the flexibility to automate complex customer interactions with ease.
Security
Plum features world-class security compliance, including PCI-DSS (level 1), HIPAA, SOC2, Cyber Essentials, and Visa Verified, our cloud platform is optimized to securely handle sensitive financial or medical information.
100% Uptime
Purpose-built for voice using only tier 1 telecom and featuring end-to-end redundancy, Plum’s cloud IVR platform has handled billions of calls. Our platform is so reliable that we write a 100% uptime guarantee into our SLAs.
Disaster Recovery
Three data centers, each built to the same high standards for security, fault-tolerance, and scalability, power our cloud services. They are geographically dispersed to ensure no single event affects your applications.
Scalability
Plum’s cloud platform is designed with scaling in mind. No matter how many calls you expect to receive our infrastructure scales with your voice application, letting you focus on taking care of your customers.
Continuous Updates
We keep our platform up-to-date, so you don’t have to spend time and money maintaining servers on your end. That also means we support the latest text-to-speech (TTS), advanced speech recognition (ASR) technology. We also offer artificial intelligence (AI) apps, IVR analytics tools, and more.
