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The new VoiceTrends includes more detailed customer journey visualization, enhanced data metrics, and improved APIs. The improved visual interface and more comprehensive access to real, actionable data from voice applications makes it easier than ever to identify areas where callers are struggling and to take corrective action to improve the customer experience.
Read the full release at: http://www.prweb.com/releases/2018/03/prweb15287815.htm
Plum Voice announced a new integration with Stripe, making it easier than ever for businesses to deploy PCI-compliant pay-by-phone solutions. This integration provides companies with access to a customizable payment processing application on Fuse+ which uses APIs to retrieve account details and process payments associated with a Stripe account-all without the need of live agents.
Read the full release at: http://www.prweb.com/releases/2018/01/prweb15118514.htm
Plum Voice has announced new artificial intelligence applications that support conversational dialogs and interpret customer intent to address customer needs in a fast and efficient manner. This will enable businesses to assist more callers without agent intervention, reducing agent call volumes allowing them to provide high-touch service for more complex issues.
Read the full release at: http://www.prweb.com/releases/2017/11/prweb14941692.htm
Plum Voice announced a partnership with inContact, the leading provider of cloud contact center software and agent optimization. Through this agreement, NICE inContact will offer Plum Voice technology solutions on the CXexchange marketplace, part of its DEVone developer program. The partnership allows NICE inContact to provide advanced customer self-service capabilities to contact centers through Plum’s secure cloud Interactive Voice Response (IVR) platform.
Read the full release at: http://www.prweb.com/releases/2017/09/prweb14663078.htm
Fuse+ is the all-new version of Plum's innovative, visual IVR call-flow editor and communications platform. The new Fuse+ streamlines IVR development, and simplified application management, making it easier than ever to deliver a great customer experience over the phone. Not only is Fuse+ one of the only visual IVR editors on the market, but it is by far the leader in terms of security, being HIPAA, PCI, and SOC2 compliant.
Read the full release: http://www.prnewswire.com/news-releases ... 29409.html