Plum Voice Press Releases

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New integration with Stripe

Plum Voice announced a new integration with Stripe, making it easier than ever for businesses to deploy PCI-compliant pay-by-phone solutions. This integration provides companies with access to a customizable payment processing application on Fuse+ which uses APIs to retrieve account details and process payments associated with a Stripe account-all without the need of live agents.

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Artificial Intelligence-Powered IVR Self-Service Application

Plum Voice has announced new artificial intelligence applications that support conversational dialogs and interpret customer intent to address customer needs in a fast and efficient manner. This will enable businesses to assist more callers without agent intervention, reducing agent call volumes allowing them to provide high-touch service for more complex issues.

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Plum Voice Joins NICE inContact DEVone Partner Program

Plum Voice announced a partnership with inContact, the leading provider of cloud contact center software and agent optimization. Through this agreement, NICE inContact will offer Plum Voice technology solutions on the CXexchange marketplace, part of its DEVone developer program. The partnership allows NICE inContact to provide advanced customer self-service capabilities to contact centers through Plum’s secure cloud Interactive Voice Response (IVR) platform.

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Fuse+ next generation IVR communication platform

Fuse+ is the all-new version of Plum's innovative, visual IVR call-flow editor and communications platform. The new Fuse+ streamlines IVR development, and simplified application management, making it easier than ever to deliver a great customer experience over the phone. Not only is Fuse+ one of the only visual IVR editors on the market, but it is by far the leader in terms of security, being HIPAA, PCI, and SOC2 compliant.

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Plum Identified as a Representative Vendor in Emerging cPaaS

Plum Voice is included as a Representative Vendor in the February 2017 edition of Gartner’s Market Guide for Communications Platform as a Service. The new market guide describes the characteristics of a cPaaS, breaks down the different services and features that cPaaS vendors frequently offer, and identifies pros and cons that for key vendors in each category.

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