Plum Voice Press Releases

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Plum Voice Joins NICE inContact DEVone Partner Program

Plum Voice announced a partnership with inContact, the leading provider of cloud contact center software and agent optimization. Through this agreement, NICE inContact will offer Plum Voice technology solutions on the CXexchange marketplace, part of its DEVone developer program. The partnership allows NICE inContact to provide advanced customer self-service capabilities to contact centers through Plum’s secure cloud Interactive Voice Response (IVR) platform.

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Fuse+ next generation IVR communication platform

Fuse+ is the all-new version of Plum's innovative, visual IVR call-flow editor and communications platform. The new Fuse+ streamlines IVR development, and simplified application management, making it easier than ever to deliver a great customer experience over the phone. Not only is Fuse+ one of the only visual IVR editors on the market, but it is by far the leader in terms of security, being HIPAA, PCI, and SOC2 compliant.

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Plum Identified as a Representative Vendor in Emerging cPaaS

Plum Voice is included as a Representative Vendor in the February 2017 edition of Gartner’s Market Guide for Communications Platform as a Service. The new market guide describes the characteristics of a cPaaS, breaks down the different services and features that cPaaS vendors frequently offer, and identifies pros and cons that for key vendors in each category.

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Plum Revamps VoiceTrends, Extends to Entire Product Line

VoiceTrends (, the first analytics toolkit designed specifically for voice applications, just got a big upgrade. Previously only available with the Plum DEV platform, VoiceTrends is now available in Plum Fuse and Plum Insight as well. VoiceTrends also now has its own, dedicated web interface to facilitate easier data sharing and collaboration. Plum has improved and added numerous call and performance metrics to VoiceTrends, making it easier for users to make correlations between their data and their voice applications.

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Plum DEV Meets HIPAA Compliance Standards

Plum DEV recently passed its official HIPAA compliance audit and is HIPAA certified. This adds a further layer of compliance to Plum DEV, in addition to SOC 2 and PCI. Healthcare companies can use Plum DEV with the knowledge that it will protect patient data in accordance with national standards.

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