A communications platform as a service, otherwise known as a cPaaS, is a cloud-based application development environment designed to facilitate business communications.
In the world of digital voice, the cPaaS emerged as means to deliver reliable, scalable communications technology without the need to maintain and manage complex code bases or expensive hardware.
CPaaS has typically been a technology that encourages companies to build their own technology. This gives companies complete control over their digital voice channel. While this remains a perfectly good option for some companies, newer offerings of pre-built applications streamline the app development and management processes even further.