Jason Myers, Author at Plum Voice

What is VoIP and How does it Work?

Part of our Back to the Basics Series. See also: PSTN, SIP Trunking, and Telephony. It turns out there is more than one way to skin a cat. There’s no need to call the SPCA. No one is actually skinning cats here. Not too long ago there weren’t a whole lot of options for making phone …

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How the Public Switched Telephone Network Works

Technology, Telephony / By Jason Myers

Part of our Back to the Basics Series. See also: VoIP, SIP Trunking, and Telephony. “A long time ago in a galaxy far, far away…” Oh wait, that’s not the case at all. It was Alexander Graham Bell, in the U.S., with a patent. While that may read more like winning recipe to the game Clue, …

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14 Tips to Get the Most Out of Your IVR Survey

Customer Experience, Customer Satisfaction, IVR, Surveys / By Jason Myers

In an era of digital communication and vast social media influence, it has become incredibly easy for consumers to voice their opinions about the companies they frequent, support, or vilify. One disgruntled customer can rally thousands in a matter of hours with nothing more than a 140-character blurb gone viral. Every individual has potential access …

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Making Your Employees Happy Makes Cents

Business, Surveys / By Jason Myers

A recent New York Times article addressing the working culture at Amazon raised a lot of eyebrows around the country. The general view of major tech companies is one that includes free lunches, on-site gyms, and generous leave policies, like those at Google, Facebook, and Netflix. Perhaps this is why the negative picture painted by …

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4 Ways IVR Survey Technology Helps Companies Hear The Voice of the Customer

Call Center, Customer Experience, Customer Satisfaction, Surveys, Technology / By Jason Myers

No matter what business you’re in, it’s important to remember that customers don’t buy from companies, they buy from people. Your customer support team acts as a critical human face for your company; they are the people that your customers buy from, the team that troubleshoots their problems, and the ones who can make or …

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