Jason Myers stitches together letters and words into cogent thoughts as the Copywriter at Plum Voice.
Part of our Back to the Basics Series. See also: VoIP, SIP Trunking, and Telephony. “A long time ago in a galaxy far, far away…” Oh wait, that’s not the case at all. It was Alexander Graham Bell, in the U.S., with a patent. While that may read more like winning recipe to the game Clue,… Read More
In an era of digital communication and vast social media influence, it has become incredibly easy for consumers to voice their opinions about the companies they frequent, support, or vilify. One disgruntled customer can rally thousands in a matter of hours with nothing more than a 140-character blurb gone viral. Every individual has potential access… Read More
A recent New York Times article addressing the working culture at Amazon raised a lot of eyebrows around the country. The general view of major tech companies is one that includes free lunches, on-site gyms, and generous leave policies, like those at Google, Facebook, and Netflix. Perhaps this is why the negative picture painted by… Read More
No matter what business you’re in, it’s important to remember that customers don’t buy from companies, they buy from people. Your customer support team acts as a critical human face for your company; they are the people that your customers buy from, the team that troubleshoots their problems, and the ones who can make or… Read More
How the Public Switched Telephone Network Works
3 Studies Showing Why You Shouldn’t Put…
Where Do Telephone Numbers Come From?
What Are IVR Containment Rates?
How to Get More From Your IVR with AI
What is VoIP and How does it Work?
Transcription vs. ASR: Which Is Right For You?
Approaches to Effective Alpha-Numeric Input for your…
IVR and Audio Transcription: Find the Method That’s…
Expert Advice on Getting Your Contact Center Tech…
