Jason Myers

Jason Myers stitches together letters and words into cogent thoughts as the Copywriter at Plum Voice.

Blocklist

Protect Your IVR from Attacks with One Simple Tool

Unintentional Spending Most companies use vendors to provide special services. Oftentimes, the amount you pay to a vendor is a specific amount or falls within a specific range. Imagine, however, the surprise you (or perhaps your accounting department) would experience upon receiving a bill from a trusted vendor that is tens of thousands of dollars …

Protect Your IVR from Attacks with One Simple Tool Read More »

IVR Payment Processing

Why Using IVR Software for Payment Processing Makes Sense

It’s no secret that, historically, interactive voice response (IVR) gets a bad rap. How can a technology that is so naturally intuitive, like voice, become so frustrating for so long? Much of this criticism boils down to blaming technology for human design problems. Companies that take the time to optimize and improve their IVR system, …

Why Using IVR Software for Payment Processing Makes Sense Read More »

Healthcare IVR

Improving Healthcare Communications with Cloud IVR

Healthcare is a multi-trillion-dollar business in the United States. Despite all the money that flows into and through healthcare providers, the industry as a whole suffers from drastic fragmentation. This fragmentation appears in many different areas: technology, billing, payments, communications, and more. Inefficient and ineffective communications have a negative impact on all other areas. When …

Improving Healthcare Communications with Cloud IVR Read More »

caucus

How IVR could have Prevented the 2020 Iowa Caucus Breakdown

In the wake of the 2020 Iowa Democratic caucus, it seems that no matter where you turn people are frustrated. The root of this frustration revolves around technology. The general outline of the situation is that party officials created an app for reporting voting results. However, the app failed somewhere along the line and its …

How IVR could have Prevented the 2020 Iowa Caucus Breakdown Read More »

new-year-new-ivr

New Year, New IVR? Four things to do to Improve your IVR and Customer Service in the New Year

Voice is the channel that people love to hate. Or, perhaps it’s more of a love-hate relationship, because recent data shows that 51% of consumers believe that the fastest way to resolve a problem is to use the phone. So, if your voice channel provides a sub-optimal customer experience, you’re potentially alienating the majority of …

New Year, New IVR? Four things to do to Improve your IVR and Customer Service in the New Year Read More »

ai-do-you-need-it

AI: Is it Something You Want or Something You Need?

Why is it that everyone talks about hype cycles, but never about adoption, or implementation, or deployment cycles? Perhaps it’s that ‘hype’ is a sexier term that connotes a sense of progress and possibility. It seems like pragmatism is always in short supply within a given hype cycle. Artificial Intelligence (AI) is, and will likely …

AI: Is it Something You Want or Something You Need? Read More »

conversational-ivr

Actionable Uses for Conversational IVR-generated Data

Get More from Conversational IVR Conversational IVR is shaping up to be the next major shift in voice communications. It’s easy to understand why. Conversational IVR speeds up customer interactions over the phone, it’s intuitive and simple to use, and helps to deliver positive customer experiences. This customer-centric view is both appealing and valuable to …

Actionable Uses for Conversational IVR-generated Data Read More »

security

IVR and CCPA: Easy Access to Digital Privacy Management

The California Consumer Privacy Act Data privacy and security is an ever-present concern in our increasingly digital lives. Recently, the state of California took legislative measures to ensure that consumers have greater control over their data by passing the California Consumer Privacy Act (CCPA), which goes into effect on January 1, 2020. Naturally, this begs …

IVR and CCPA: Easy Access to Digital Privacy Management Read More »

commitment-to-cx

Practice What You Preach: A Demonstrated Commitment to Customer Service

Here at Plum Voice, we talk a lot about how our IVR solutions can help improve your customer service offerings. It’s not enough, however, to simply talk the talk. It’s just as important to lead by example, to walk the walk. We recently asked our customers to fill out a survey through TechValidate to let …

Practice What You Preach: A Demonstrated Commitment to Customer Service Read More »