Technology

caucus

How IVR could have Prevented the 2020 Iowa Caucus Breakdown

In the wake of the 2020 Iowa Democratic caucus, it seems that no matter where you turn people are frustrated. The root of this frustration revolves around technology. The general outline of the situation is that party officials created an app for reporting voting results. However, the app failed somewhere along the line and its …

How IVR could have Prevented the 2020 Iowa Caucus Breakdown Read More »

conversational-ivr

Actionable Uses for Conversational IVR-generated Data

Get More from Conversational IVR Conversational IVR is shaping up to be the next major shift in voice communications. It’s easy to understand why. Conversational IVR speeds up customer interactions over the phone, it’s intuitive and simple to use, and helps to deliver positive customer experiences. This customer-centric view is both appealing and valuable to …

Actionable Uses for Conversational IVR-generated Data Read More »

unnamed-1

The Blocklist – Secure Your IVR from Unwanted Threats

There’s been a lot of chatter recently about robocalls and how annoying and bothersome they are. No doubt you’ve experienced these in your own right. And while these unwanted phone calls are bad enough for an individual, imagine a company having to deal with a constant barrage of unwanted phone calls from fraudsters and other …

The Blocklist – Secure Your IVR from Unwanted Threats Read More »

Aug18-Alphanumeric Input for Voice Channel-Main image

Approaches to Effective Alpha-Numeric Input for your Voice Channel

To understand the issues related to alpha-numeric input and IVR, try to remember sending text messages before smartphones. Each number has letters associated with it and you’d have to press the 8-key three times to get the letter V in your message. Compared to what we can do with smartphones, this method seems archaic, time-consuming, …

Approaches to Effective Alpha-Numeric Input for your Voice Channel Read More »

AI is as AI Does Main Image

Making Natural Language Processing Feasible with Artificial Intelligence

In a past post, we discussed the technological and the financial challenges that go hand-in-hand with developing natural language processing (NLP) applications. While these challenges remain relevant, more recent developments mean it’s easier and less expensive to incorporate natural language processing into your voice channels. Thanks to artificial intelligence (AI), companies can manage NLP apps …

Making Natural Language Processing Feasible with Artificial Intelligence Read More »

AI is as AI Does Main Image

AI is as AI Does: Managing Expectations When Buying Artificial Intelligence Technology

Expectations are a funny thing. In this space, we talk a lot about customer experiences because expectations often play a big role in that area. Some industries are known for atrocious customer service. These negative experiences have created an expectation of poor service from providers in that industry. These views can be so entrenched that …

AI is as AI Does: Managing Expectations When Buying Artificial Intelligence Technology Read More »