Jason Myers

Jason Myers stitches together letters and words into cogent thoughts as the Copywriter at Plum Voice.

5 Innovative Ways to Automate Communications

5 Innovative Approaches to Automated Communications that Improve Efficiency

On December 1, 1913, Henry Ford unveiled what was arguably his most important invention. No, it wasn’t a new vehicle; Ford’s game changer was the moving-chassis assembly line. This foray into industrial automation reduced the build time on a Model T from twelve hours to two-and-a-half hours. Obviously, this meant that Ford could produce more …

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Authentication-Methods

A Guide to Understanding The Secure Authentication Methods

Je ponce, donc je suis. Cogito egro sum. I think, therefore I am. Regardless of the tongue, this bit of philosophical thought is one that virtually everyone has heard. What does an esoteric question like this have to do with cybersecurity? One thing that Descartes exposes in his famous declaration is a relationship. One does …

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Holistic-Customer-Satisfaction-2

A Holistic Approach to Customer Satisfaction

The Buyer’s Journey In marketing there is a lot of talk about the “buyer’s journey.” This is a not-so-fancy way to describe the process by which a person discovers and purchases a product or service. So if we’re talking about buying a car, the journey isn’t the picture on Instagram of someone standing next to …

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Master Lego Builder-CPaaS

Become A Master Builder: How a Communications Platform is like Legos

All about that base Most people have spent time building with Legos at one point in their lives. The great thing about Legos is that you can build virtually anything you can imagine with those little interlocking bricks. What makes Lego creations even better? When you have a base plate to go along with all …

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7 Communications Problems Healthcare

Solutions to 7 Communications Problems Affecting Hospital Re-Admission Rates

Going Home Isn’t The End When a patient leaves the hospital the last thing they want to do is go back. Yet, re-admission happens all of the time. Studies show that one of the most common reasons for this is insufficient communication between healthcare providers and patients. In a pressure-cooker work environment like a hospital it’s …

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Optimize-IVR-For-Less-Frustration

How to Reduce Customer Frustration with an Optimized IVR

Recently I called my local hardware store with a question about a scheduled door installation. The phone menu had an option for the windows and doors department, but it was about the twelfth option on what one would consider the second “page” of the menu. The store created even more confusion when an employee answered …

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