Jason Myers

Jason Myers stitches together letters and words into cogent thoughts as the Copywriter at Plum Voice.

5 Innovative Ways to Automate Communications

5 Innovative Approaches to Automated Communications that Improve Efficiency

Business, Technology / By

On December 1, 1913, Henry Ford unveiled what was arguably his most important invention. No, it wasn’t a new vehicle; Ford’s game changer was the moving-chassis assembly line. This foray into industrial automation reduced the build time on a Model T from twelve hours to two-and-a-half hours. Obviously, this meant that Ford could produce more …

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Holistic-Customer-Satisfaction-2

A Holistic Approach to Customer Satisfaction

Business, Customer Experience, Customer Satisfaction, Healthcare, Surveys / By

The Buyer’s Journey In marketing there is a lot of talk about the “buyer’s journey.” This is a not-so-fancy way to describe the process by which a person discovers and purchases a product or service. So if we’re talking about buying a car, the journey isn’t the picture on Instagram of someone standing next to …

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Master Lego Builder-CPaaS

Become A Master Builder: How a Communications Platform is like Legos

Business, IVR, SaaS, Technology / By

All about that base Most people have spent time building with Legos at one point in their lives. The great thing about Legos is that you can build virtually anything you can imagine with those little interlocking bricks. What makes Lego creations even better? When you have a base plate to go along with all …

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Optimize-IVR-For-Less-Frustration

How to Reduce Customer Frustration with an Optimized IVR

Call Flow, Customer Experience, IVR, Technology, VoiceTrends / By

Recently I called my local hardware store with a question about a scheduled door installation. The phone menu had an option for the windows and doors department, but it was about the twelfth option on what one would consider the second “page” of the menu. The store created even more confusion when an employee answered …

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14 Tips IVR Survey

14 Tips to Get the Most Out of Your IVR Survey

Customer Experience, Customer Satisfaction, IVR, Surveys / By

In an era of digital communication and vast social media influence, it has become incredibly easy for consumers to voice their opinions about the companies they frequent, support, or vilify. One disgruntled customer can rally thousands in a matter of hours with nothing more than a 140-character blurb gone viral. Every individual has potential access …

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