Surveys

14 Tips IVR Survey

14 Tips to Get the Most Out of Your IVR Survey

In an era of digital communication and vast social media influence, it has become incredibly easy for consumers to voice their opinions about the companies they frequent, support, or vilify. One disgruntled customer can rally thousands in a matter of hours with nothing more than a 140-character blurb gone viral. Every individual has potential access …

14 Tips to Get the Most Out of Your IVR Survey Read More »

Blog-Hear-Voice-of-the-Customer

4 Ways IVR Survey Technology Helps Companies Hear The Voice of the Customer

No matter what business you’re in, it’s important to remember that customers don’t buy from companies, they buy from people. Your customer support team acts as a critical human face for your company; they are the people that your customers buy from, the team that troubleshoots their problems, and the ones who can make or …

4 Ways IVR Survey Technology Helps Companies Hear The Voice of the Customer Read More »

happy man on phone

Use Post-Call Surveys for Real-Time Customer Service Recovery

Most customers use self-service to get in and get out quickly. It’s no surprise when they don’t want to complete a post-call survey. However, some customers are itching to share their thoughts after a customer service interaction—unhappy customers. Unhappy customers are almost always in the mood to provide some feedback after a call—if not to you, to …

Use Post-Call Surveys for Real-Time Customer Service Recovery Read More »

man on phone and computer

Surveys: The PR Nightmare Vaccine

When thinking of surveys, it’s important to remember what they actually are: data. Surveys yield data that helps us make informed decisions on just about everything these days. Certainly, politicians don’t make a move without them. And companies use them to guide their customer service. Customer service PR nightmares are cautionary tales for the rest …

Surveys: The PR Nightmare Vaccine Read More »

woman-taking-online-survey

Online Survey Design Tips for Better Customer Experience

Phone surveys are fairly straightforward for most people, because most people have been using telephones their entire lives and are used to them. Online surveys are less straightforward because not everyone is adept with a computer or trusts the internet. We have to understand these differences when designing surveys. Researchers have to develop their online …

Online Survey Design Tips for Better Customer Experience Read More »