things to consider

The Internal Guide to Buying IVR Software

things to consider

Whether you’re just starting your search for an interactive voice response (IVR) solution or are well into the decision-making process, it’s important to understand the basics of IVR technology, as well as its latest innovations,to enable you to choose the right choice for your specific needs. This IVR buying guide was written to help you… Read More

Are You Overpaying to Process Transactions by Phone?

It’s a simple fact that no business survives without revenue coming in. While there are plenty of ways to collect payments, one of the most popular is the phone –and that’s where your contact center gets involved with this mission-critical process. When your customers call to make a payment, contact centers have two basic options:… Read More