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SharpenCX plumvoice merger

Teleo Capital Merges Sharpen and Plum Voice

Author: RJ Burnham, President and CTO of Plum Voice Plum Voice and Sharpen: Crafting the Future Together In today’s digital age, evolving and innovating are the lifeblood of customer engagement. Today, I’m thrilled to share a monumental step in Plum Voice’s story: our merger with Sharpen Technologies, a vanguard in cloud-based contact center solutions. Together, we …

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Chatbots and Virtual AI

Conversational AI Voice Chatbot Solutions

Conversational AI Voice Chatbot Solutions Modern automation has brought together various aspects of a customer’s voice from spoken to written word. When combined into a communication platform, they offer an omni-channel communication delivery system that can be tailored to each customer’s preference from phone, chatbot or SMS messaging. Let’s take a look at how voice …

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Large Language Model Plum Voice

What Are Large Language Models?

A large language model (LLM) is a specialized category of artificial intelligence (AI) and generative AI algorithms. LLMs use specific pre-programmed learning methods and an extensive amount of data sets to comprehend, summarize, produce and develop new content as it continues to learn. Below you can read more about the future of LLMs and how …

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Generative AI - Plum Voice

Generative AI – Transforming Interactive Voice Response

How does Generative AI work? Generative AI has sparked a revolution in various industries – from art and music to business and marketing. Its integration into interactive voice response (IVR) systems has been especially beneficial, providing customers with a better experience and boosting efficiency. Below, we will investigate how generative AI is boosting the capabilities …

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Bulk Upload Audio Prompts

What are Audio Prompts? Audio prompts are pre-recorded messages or instructions that play during automated phone calls or interactive voice response (IVR) systems. These prompts guide callers and provide information or options for uniform voice quality throughout an application. Bulk Uploading Audio Prompts The process of bulk uploading audio prompts refers to the ability to …

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Utility lines

How Utility Companies Use Conversational AI

Utility companies are increasingly incorporating conversational AI into their contact centers. The benefits, ranging from better customer service to improved customer safety, are reason enough to implement this technology, but the bottom line is—if your utility company wants to stay competitive in this customer-driven industry, conversational AI can help. Below, we’re going to take a …

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Happy man talking on the phone

IVR Payment Systems

Nine Things To Look For In IVR Payment Systems The easier your customers can solve their problems, get information or make payments with a self-service solution, the happier they will be. Self-service support and call centers rely on IVR technology to expand and automate their operations. So what should you be looking for when you …

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Young man talking to virtual agent

What is a Key Differentiator of Conversational AI?

When conversational artificial intelligence (AI) is implemented properly, it can recognize a user’s text and/or speech, understand their intent and react in a way that imitates human conversation. This intuitive technology enhances customer experiences by letting intent drive the communication naturally. Conversational AI improves your customer experience, makes your support far more efficient and allows …

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Common types of virtual agents

Most Common Types of Virtual Agents and How They’re Used

Whether a person visits a website or contacts a call center, a virtual agent can be used for customer support, lead generation, payment processing, account updates or information gathering. How does a virtual agent work? Virtual agents use AI to enhance a conversation and make it more natural. With a high-quality virtual agent, the customer …

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