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Team of coders working

Making the Build vs. Buy Decision for Automated Conversational Voice Services and Solutions

Companies often want to compare options for in-house builds vs. outsourced solutions. Anyone selling products or services to enterprise customers has probably heard this conversation many times: Sales Person… “So, what do you think of our product?”  Prospect….” Well, we really are trying to decide if we use our developers to build out a product, or …

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virtual agents for call centers

Why Choose Virtual Agents For Call Centers?

Any call center seeking to improve customer experience, cut costs and/or optimize their technology would be remiss in not considering an intelligent virtual agent (IVA). IVAs provide a modern, secure way to conduct business by combining artificial intelligence (AI) with natural language processing (NLP). Put another way: instead of leading callers through a menu, they …

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Top Reasons To Consider A Virtual Agent for Customer Service

Top Reasons To Consider A Virtual Agent for Customer Service

It’s no secret that Artificial Intelligence (AI) has infiltrated many aspects of today’s business world, and customer service is no exception. With the help of AI and Natural Language Processing (NLP), businesses can now operate more reliably, accurately and efficiently. One of the top tools for companies has been intelligent virtual agents (IVA), which is …

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Chatbots and Virtual AI

Chatbots and Virtual Assistants: How to Choose the Right Conversational Platform

Today, conversational platforms are used by developers to build conversational user interfaces, chatbots and virtual assistants for integration into messaging platforms, social media, SMS, website chat.  When choosing a conversational platform it’s important to ask what kind of experience do you want a conversational platform to create for your customers? And what is a better fit, a …

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