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Blocklist

Protect Your IVR from Attacks with One Simple Tool

Unintentional Spending Most companies use vendors to provide special services. Oftentimes, the amount you pay to a vendor is a specific amount or falls within a specific range. Imagine, however, the surprise you (or perhaps your accounting department) would experience upon receiving a bill from a trusted vendor that is tens of thousands of dollars …

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IVR Payment Processing

Why Using IVR Software for Payment Processing Makes Sense

It’s no secret that, historically, interactive voice response (IVR) gets a bad rap. How can a technology that is so naturally intuitive, like voice, become so frustrating for so long? Much of this criticism boils down to blaming technology for human design problems. Companies that take the time to optimize and improve their IVR system, …

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Voice AI

What are Intelligent Virtual Agents and How Can They Improve CX?

More and more companies are striving to implement Artificial Intelligence (AI) within their organization for a variety of reasons including, improved operational reliability, accuracy, and ROI outcomes.  As companies are trying to decide what AI project to implement, on the top of many lists is, intelligent virtual agents (IVA), which allows companies to understand their …

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Healthcare IVR

Improving Healthcare Communications with Cloud IVR

Healthcare is a multi-trillion-dollar business in the United States. Despite all the money that flows into and through healthcare providers, the industry as a whole suffers from drastic fragmentation. This fragmentation appears in many different areas: technology, billing, payments, communications, and more. Inefficient and ineffective communications have a negative impact on all other areas. When …

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Utility Customer Using IVR

3 Ways Utility Companies Can Improve the Use of Their Voice Channel

Voice has been the primary channel of communication between a company and its customers ever since the advent of the telephone. Not only can customers truly express their complaints to the company and explain certain issues in detail but can also use the voice channel for payment processing, account inquiries and much more.  Utility companies …

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The particles, geometric art, line and dot of walking.

The Automation Powerhouse of the Contact Center

If you’re wondering how best to automate your contact center’s customer service options, you’re certainly not alone. Contact centers are still going strong in 2020, but self-service processes powered by artificial intelligence are increasingly seen as a must for any successful customer service operation. Here’s why:  71% of customers across all age demographics still prefer the voice channel for customer service inquiries, …

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military-families

Making A Difference on the Front Lines: Military and First Responders Family Story Project by The Voice Library

Smell may be the sense tied closest to memory, but the sound of a loved one’s voice can’t be too far behind it. For those that work in high pressure and/or dangerous jobs, hearing the right thing at the right time can make all the difference in the world. The Voice Library provides a way …

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