Conversational AI powered IVR is shaping up to be the next major shift in voice communications. It’s easy to understand why. Conversational AI offers the ability to vastly improve customer calls in measurable ways. You probably use conversational AI on at least one device, like your mobile device, or a device like Amazon Echo or …
Companies often want to compare options for in-house builds vs. outsourced solutions. Anyone selling products or services to enterprise customers has probably heard this conversation many times: Sales Person… “So, what do you think of our product?” Prospect….” Well, we really are trying to decide if we use our developers to build out a product, or …
I recently read an article on speaking up at work. The article was all about how important it is to share your unique voice and that how you are perceived really depends on how effectively you communicate. That got me thinking. What I do at work is all about creating effective communication through automation. So …
How to Create Effective Communication with Automation Read More »
Designed correctly, virtual agents reduce operational costs and improve the customer experience – all while upholding the highest of security standards. The final product is efficient and convenient for the customer and frees up agents to take on more complicated tasks. Company leadership and frontline contact center agents both can easily appreciate the benefits. Our …
Any call center seeking to improve customer experience, cut costs and/or optimize their technology would be remiss in not considering an intelligent virtual agent (IVA). IVAs provide a modern, secure way to conduct business by combining artificial intelligence (AI) with natural language processing (NLP). Put another way: instead of leading callers through a menu, they …
It’s no secret that Artificial Intelligence (AI) has infiltrated many aspects of today’s business world, and customer service is no exception. With the help of AI and Natural Language Processing (NLP), businesses can now operate more reliably, accurately and efficiently. One of the top tools for companies has been intelligent virtual agents (IVA), which is …
Top Reasons To Consider A Virtual Agent for Customer Service Read More »
As artificial intelligence (AI) technology has matured in recent years, it’s possible applications have exploded. From meowing on command to cleaning your house (and more than a few things in between), AI has and will continue to make an impact on our everyday lives. In the contact center industry, that means the role of virtual …
Today, conversational platforms are used by developers to build conversational user interfaces, chatbots and virtual assistants for integration into messaging platforms, social media, SMS, website chat. When choosing a conversational platform it’s important to ask what kind of experience do you want a conversational platform to create for your customers? And what is a better fit, a …
Chatbots and Virtual Assistants: How to Choose the Right Conversational Platform Read More »
Interactive Voice Response (IVR) technology has been around in commercial space since the 1970s and has become ubiquitous to the point where most people anticipate it when calling company phone numbers. While the sound of an IVR was once a precursor to frustration, fortunately IVR technology has come a long way over the decades, especially …
When seeking new IVR vendors for your contact center, there are, of course, many priorities to juggle. What option has the best price? Is the solution scalable? Is the platform kept up to date with advancing technologies? Whatever your top priorities may be, compliance needs to be on your mind when shopping for an IVR …
4 IVR Compliance Issues to Consider When Shopping Around Read More »
Payments - Process secure customer payments over the phone
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Surveys - Build voice surveys in minutes
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Conversational AI - Understand caller intent
Professional Services - Accelerate deployment for rapid ROI
DEV - Programmable voice platform for dynamic, complex, and secure apps
Fuse - Programmable GUI environment that enables team collaboration for voice apps
SecureAssistant - Agent-present virtual voice assistant for secure payments
Insight - Omni-channel survey creator
VoiceTrends - Analytics for voice applications
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