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Unintentional Spending Most companies use vendors to provide special services. Oftentimes, the amount you pay to a vendor is a specific amount or falls within a specific range. Imagine, however, the surprise you (or perhaps your accounting department) would experience upon receiving a bill from a trusted vendor that is tens of thousands of dollars …

Protect Your IVR from Attacks with One Simple Tool Read More »

It’s no secret that, historically, interactive voice response (IVR) gets a bad rap. How can a technology that is so naturally intuitive, like voice, become so frustrating for so long? Much of this criticism boils down to blaming technology for human design problems. Companies that take the time to optimize and improve their IVR system, …

Why Using IVR Software for Payment Processing Makes Sense Read More »

More and more companies are striving to implement Artificial Intelligence (AI) within their organization for a variety of reasons including, improved operational reliability, accuracy, and ROI outcomes.  As companies are trying to decide what AI project to implement, on the top of many lists is, intelligent virtual agents (IVA), which allows companies to understand their …

What are Intelligent Virtual Agents and How Can They Improve CX? Read More »

Healthcare is a multi-trillion-dollar business in the United States. Despite all the money that flows into and through healthcare providers, the industry as a whole suffers from drastic fragmentation. This fragmentation appears in many different areas: technology, billing, payments, communications, and more. Inefficient and ineffective communications have a negative impact on all other areas. When …

Improving Healthcare Communications with Cloud IVR Read More »

Voice has been the primary channel of communication between a company and its customers ever since the advent of the telephone. Not only can customers truly express their complaints to the company and explain certain issues in detail but can also use the voice channel for payment processing, account inquiries and much more.  Utility companies …

3 Ways Utility Companies Can Improve the Use of Their Voice Channel Read More »

Why IVR solutions are critical to effective CX Businesses know that access to technology means there are more players in the game. That means they have to find new ways to differentiate from the competition. Increasingly companies identify customer service and customer experience (CX) as areas that they can control by combining innovation and technology. …

Giving a Voice to Customer Experience Read More »

We’ve got a new look, full of features and customized solutions to meet all your needs! We are excited to announce after months of hard work, the brand new, user-friendly Plum Voice website is officially up and running! The website has been completely redesigned to provide our visitors with an easier way to learn about …

Announcing our New Website… Read More »

If you’re wondering how best to automate your contact center’s customer service options, you’re certainly not alone. Contact centers are still going strong in 2020, but self-service processes powered by artificial intelligence are increasingly seen as a must for any successful customer service operation. Here’s why:  71% of customers across all age demographics still prefer the voice channel for customer service inquiries, …

The Automation Powerhouse of the Contact Center Read More »

Whether you’re just starting your search for an interactive voice response (IVR) solution or are well into the decision-making process, it’s important to understand the basics of IVR technology, as well as its latest innovations,to enable you to choose the right choice for your specific needs. This IVR buying guide was written to help you …

The Internal Guide to Buying IVR Software Read More »