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Utility lines

How Utility Companies Use Conversational AI

Utility companies are increasingly incorporating conversational AI into their contact centers. The benefits, ranging from better customer service to improved customer safety, are reason enough to implement this technology, but the bottom line is—if your utility company wants to stay competitive in this customer-driven industry, conversational AI can help. Below, we’re going to take a …

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Young man talking to virtual agent

What is a Key Differentiator of Conversational AI?

When conversational artificial intelligence (AI) is implemented properly, it can recognize a user’s text and/or speech, understand their intent and react in a way that imitates human conversation. This intuitive technology enhances customer experiences by letting intent drive the communication naturally. Conversational AI improves your customer experience, makes your support far more efficient and allows …

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Common types of virtual agents

Most Common Types of Virtual Agents and How They’re Used

Whether a person visits a website or contacts a call center, a virtual agent can be used for customer support, lead generation, payment processing, account updates or information gathering. How does a virtual agent work? Virtual agents use AI to enhance a conversation and make it more natural. With a high-quality virtual agent, the customer …

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Conversational AI for Healthcare

6 Examples of Conversational AI Use Cases in Healthcare

In an industry as huge as healthcare, it’s no surprise that organizations rely heavily on their contact centers. And, even more than in other industries, callers typically need resolutions as fast as humanly possible. Or should I say… as fast as virtually possible. That’s where conversational AI can come in.  The first question that will …

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IVA talks to users

How To Increase Efficiency With Digital Workforces

Intelligent virtual agents (IVAs) are increasingly being used across teams to unlock hidden efficiency as well as deliver improved customer satisfaction and maintain security so you know your company’s data is safe. Utilizing artificial intelligence and natural language processing, virtual voice agents converse with customers for a seamless, hands-free experience. This combination of technologies, known …

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IVAs vs RPAs

IVA vs. RPA

Many business leaders have heard of a “bot” or a “chatbot” or a computer program that can interact with customers with little to no assistance. They’ve probably also used this technology when calling an airline or bank to get information or book a flight without ever talking to a live agent – and might even …

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