Lately there has been a lot of discussion on security within software companies and the introduction of AI applications. Data breaches can be costly for everyone involved from the business to the customer. We’re not just talking financial costs either, although those can mount quickly. Industries that deal with sensitive customer data on a daily …
A Beginner’s Guide to HIPAA and PCI-DSS Compliance Read More »
Healthcare Compliance Certifications with IVR The Health Insurance Portability and Accountability Act (HIPAA) mandates that healthcare organizations take the protection of personal medical information seriously, but equally important is the protection of patients’ financial data. However, some medical practices may be hesitant to accepting patient bill payments through the contact center due to stringent compliance …
Outbound reminders were once exclusively handled by call center agents working from a list of customer phone numbers. While there are still reasons to use agents for some outbound call reminders and scheduling, increasingly, this form of customer outreach is now being handled by outbound IVR systems. According to Forrester, live agents can cost up …
Scheduling Software for Business with Outbound Calls and Reminder Apps Read More »
An important part of the customer experience is the payment process. Of course, you want it to be fast and frictionless for your customers, regardless of the channel they choose. In the case of IVR phone payments, there are some simple strategies you can implement to increase efficiency and improve customer satisfaction. The Benefits of …
How to Increase Your Payment Acceptance Rates by Phone Read More »
Data security. Without it, and without your systems unerringly maintaining it, your business could fail for the simple reason that your customers expect data security above everything, even ease and convenience. Adding to the complexity is that health data must now be kept secure in addition to identifying data such as social security numbers and …
Why IVR Automation Allows for More Secure Phone Payments Read More »
Is the word “efficiency” so cliché these days that we’ve forgotten exactly what it means? The Oxford Dictionary defines it as the ratio of useful work performed to the total energy expended. The Business Dictionary switches out the concept of energy with resources expended, which should at minimum include the time taken, the effort made, …
It’s a simple fact that no business survives without revenue coming in. While there are plenty of ways to collect payments, one of the most popular is the phone –and that’s where your contact center gets involved with this mission-critical process. When your customers call to make a payment, contact centers have two basic options: …
Are You Overpaying to Process Transactions by Phone? Read More »
Processing payments over the phone is a fast, efficient way for companies to handle the collections process. The Trouble with Voice However… If we’re being honest, companies don’t want to spend a ton of money on their voice channel these days. Of course, that doesn’t mean that companies don’t need or want a voice channel–it’s …
Discover How to Complete More Payments with Automated IVR Phone Payment Apps Read More »
One of the big ideas behind VoiceTrends is that it’s not enough to simply know that your voice apps work. You need to know how well they’re working to truly understand their impact on your customers and the customer experience. If your app isn’t working as intended, you’d want to know, right? When your voice …
Plum Voice has been at the vanguard of voice channel and IVR security for years. We pride ourselves on offering reliable cloud communications products that are compliant with some of the most desirable security standards in existence. These include PCI-DSS, HIPAA, and SOC2. As of May 2018, we can now add Visa Verified to that …
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