Are you looking to build a chatbot? If you have started your search, you know that there are a number of options and you probably already realize that a chatbot will lead to growth. Whether your customer support team is stretched too thin, you need more leads, or you are looking to provide your customers …
What To Consider when Looking for an AI Chatbot Builder Read More »
Whatever your industry—integrating automated chat capabilities, like an AI chatbot, into your customer service plan is a game-changer! As we’re sure you know, customer service is an integral part of any business. And while it’s essential to gain new customers, you really need to keep your current customers happy. Implementing an AI chatbot does just that by …
Your customer’s banking experience should be both convenient and efficient. Long wait times and complicated phone menus can cause customers stress, anger, or confusion—and possibly all three. So, what can you do to create more efficient call center teams, improve customer service, and thereby broaden your customer base? Give your company a competitive edge by …
The phrase “time is money” rings true in every call center. Every minute a live agent spends talking to a caller, there is a cost. And every minute a caller sits on hold waiting to speak with a live agent, there is the potential for that caller to hang up, resulting in a lost sale, …
Natural Language Processing (NLP) helps computers understand the meaning, intent and sentiment behind a conversation. NLP is the modern technology that is responsible for computer software that translates text and responds in real-time. Natural Language Processing is commonly used in business solutions and processes to improve efficiency or streamline customer support. Conversational AI apps use …
The new age of customer service is becoming the age of Conversational AI. Companies large and small often struggle with delivering the best customer service possible. The quality of your customer service reflects upon your brand and can make or break your customer retention or acquisition efforts. From call handling times and hold times, to …
How Conversational AI Software Is Used In Customer Service Read More »
Even in today’s world of text-based chatbots and social media support channels, 76% of customers still use voice when contacting customer service. That’s significant. And when customer experience and customer satisfaction are often the key differentiators, determining whether a customer will stick with you or turn to a competitor, making sure your voice channel is …
Why is it that everyone talks about hype cycles, but never about adoption, or implementation, or deployment cycles? Perhaps it’s that ‘hype’ is a sexier term that connotes a sense of progress and possibility. It seems like pragmatism is always in short supply within a given hype cycle. Artificial Intelligence (AI) is, and will likely …
AI: Is it Something You Want or Something You Need? Read More »
Yes, we said it. Transaction calls are possible in 90 seconds or less. The secret lies in how your self-service system works. If it runs smoothly and without wait time, a minute and a half is the maximum amount of time it should take your customers to work through an average transaction call, such as making a credit card payment over the phone. …
How You Can Complete Transaction Calls in 90 Seconds or Less Read More »
Quantitative data makes the business world go ‘round and qualitative data provides the nuance and shading to help contextualize all those numbers. But qualitative data can be difficult to obtain and analyze. Using IVR to record and transcribe the customer responses is one way to get qualitative data. There are two different methods that we …
IVR and Audio Transcription: Find the Method That’s Right for You Read More »
Fuse - Low-Code Programmable GUI Environment
Chat - Omni-channel communication with chatbots
Conversational AI - Understand caller intent
DEV - Programmable voice platform for dynamic, complex, and secure apps
Insight - Omni-channel survey creator
Message - Enterprise-Level SMS Campaign Management Platform
Professional Services - Accelerate deployment for rapid ROI
SecureAssistant - Agent-present virtual voice assistant for secure payments
VoiceTrends - Analytics for voice applications
Account Inquiries & FAQs - Handle repetitive queries with ease
Card Activations & Servicing - Improve card profitability
Mobile Workforce Reporting - Automate timekeeping processes over the phone
Notifications & Reminders - Leverage voice dialogs and SMS to get the word out
Payments - Process secure customer payments over the phone
Surveys - Build voice surveys in minutes
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