Case Study

informational use cases, case studies and examples

Case Study: How to Use IVR as a Hub for All Your Voice-Based Customer Service Needs

Business, Call Center, Case Study, Customer Experience, Finance, IVR / By Jason Myers

There’s something to be said for organization, and the more pieces that are in play the greater need to keep everything orderly. When we’re talking about managing high volume phone calls interactive voice response is the manna for your trek through the desert. One of the great things about using an IVR to centralize incoming …

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Study: Making Automated Technology Easier for Older Adults to Use

Case Study, IVR, Speech Recognition, Technology / By Bartleby Monster

How do you make technology easier to use for older adults who struggle with diminishing cognitive ability? One way is through high set-level compatibility. Set-level compatibility refers to the relationship between stimulus and response set and the relationship’s influence on response time. The more commonality shared between a stimulus and response set, the faster the …

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