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Are IVR Payments Safe? Automation is one of the best options available today for improving the efficiency of your call centers. No big surprise there! But there is often still hesitation around utilizing IVR when it comes to collecting payments. Can it be done safely and securely? What if customers have an issue while inputting …

Are IVR Payments Safe? Read More »

Banking and financial services customers have high expectations for quality customer service – after all, their money and their time are both involved. In fact, Forrester found that 66% of customers said the most important thing a company can do is value their time. Conversational AI and Interactive Virtual Agents (IVAs) are convenient, efficient and …

Examples of Conversational AI Use Cases in Financial Services Read More »

Conversational AI powered IVR is shaping up to be the next major shift in voice communications. It’s easy to understand why. Conversational AI offers the ability to vastly improve customer calls in measurable ways. You probably use conversational AI on at least one device, like your mobile device, or a device like Amazon Echo or …

Why Is Conversational AI Important? Read More »

Companies often want to compare options for in-house builds vs. outsourced solutions. Anyone selling products or services to enterprise customers has probably heard this conversation many times: Sales Person… “So, what do you think of our product?”  Prospect….” Well, we really are trying to decide if we use our developers to build out a product, or …

Making the Build vs. Buy Decision for Automated Conversational Voice Services and Solutions Read More »

I recently read an article on speaking up at work. The article was all about how important it is to share your unique voice and that how you are perceived really depends on how effectively you communicate.  That got me thinking. What I do at work is all about creating effective communication through  automation. So …

How to Create Effective Communication with Automation Read More »

Designed correctly, virtual agents reduce operational costs and improve the customer experience – all while upholding the highest of security standards. The final product is efficient and convenient for the customer and frees up agents to take on more complicated tasks. Company leadership and frontline contact center agents both can easily appreciate the benefits. Our …

How Do You Make A Virtual Agent? Read More »

Any call center seeking to improve customer experience, cut costs and/or optimize their technology would be remiss in not considering an intelligent virtual agent (IVA). IVAs provide a modern, secure way to conduct business by combining artificial intelligence (AI) with natural language processing (NLP). Put another way: instead of leading callers through a menu, they …

Why Choose Virtual Agents For Call Centers? Read More »

It’s no secret that Artificial Intelligence (AI) has infiltrated many aspects of today’s business world, and customer service is no exception. With the help of AI and Natural Language Processing (NLP), businesses can now operate more reliably, accurately and efficiently. One of the top tools for companies has been intelligent virtual agents (IVA), which is …

Top Reasons To Consider A Virtual Agent for Customer Service Read More »

As artificial intelligence (AI) technology has matured in recent years, it’s possible applications have exploded. From meowing on command to cleaning your house (and more than a few things in between), AI has and will continue to make an impact on our everyday lives. In the contact center industry, that means the role of virtual …

How to Optimize Engagement with Virtual Agents Read More »

Today, conversational platforms are used by developers to build conversational user interfaces, chatbots and virtual assistants for integration into messaging platforms, social media, SMS, website chat.  When choosing a conversational platform it’s important to ask what kind of experience do you want a conversational platform to create for your customers? And what is a better fit, a …

Chatbots and Virtual Assistants: How to Choose the Right Conversational Platform Read More »